I purchased a pair of jeans and was informed they would not ship out until 2 months after my purchase date. On my 2 month delayed shipment date I reached out to confirm they had been successfully shipped and the answer was no. Now they are moving the date back another month and half before shipment. It's one thing to agree for a rediculious wait but adding another month and a half to an already 2 month wait is outrageous. If you dont have the product in store to ship for over 3 months... dont advertise it as available. If you want a 3.5 month wait on your product order now.

If i could give a 0 rating, i would... i ordered from their site and delivered the wrong color twice. I called their customer service and told me that she will make it sure that i will get the correct one on the third shipment. On the third delivery, i was so excited, i thought third time would be a charm but it was more of a disappointment coz the item was damaged and the damaged on the item was very obvious and yet they still ship it. Such a shame that the company wouldnt make up for the two wrong deliveries then ship a damaged item the third time... order somewhere else. Save yourself the trouble of going back and forth ups to ship the item back... i do a lot of online shopping but this is the worst experience of all... top of my "never again" list...

Sadly I will not be spending my money at Madewell ever again. THey don't care about customer satisfaction. I tried to return a pair of jeans unworn, missing tags a week and a half after buying. They refused to accept them and wouldn't even give me a store credit. I won't be shopping at Madewell or Jcrew.

If you are making an online order be prepared for very poor shipping standards. They use a very inefficient shipping service that goes through the USPS. Why not give people directly the USPS tracking no. So they can follow up where the package is. It wasn't until I called the customer service that I realised that the tracking no. Was for USPS and by then the package was already reshipped back to them. And now they want me to pay more to ship a new peice. I think I can do without their jeans.

Within 8 weeks, three of the four tee-shirts that I ordered had small holes in the front. I submitted a review that was approved by Madewell, but not published anywhere that I could find. I question the legitimacy of the glowing reviews on the website. If you are looking for a disposable shirt, you have found it because Madewell does not allow returns for shirts that have been worn and washed. DO NOT BUY FROM MADEWELL.

Great customer service with prompt responses to any questions I had. The GFRP bar supplied is very good quality. Pleasure to desk with

Bought a pair of shoes and not less than 12 hours find it on sale on their website! RIPOFF! Different prices for different customers!