Malcom Terry

I got the item after a long, long wait. However, now I need to return the item and I find it is basically impossible to do so. I never received an email with a confirmation number, I received no receipt with the item I ordered, there was no email with a tracking number, there is no customer service number to call, and when I try to send an email, it shoots it back to me. So I guess I am stuck with an $85 item that isn't going to work for my son.

I ordered my son a jersey two days after Thanksgiving and received it a MONTH later! I was not impressed. It looked fake(which I'm sure it is) It appeared as if they sewed the Nike logo on and all the patches were loosely glued. Not impressed. I paid a little over $90 for a YOUTH jersey and it was not worth it in my opinion. BUYER BEWARE!

I've bought about 4 sports jerseys from MalcomTerry.com now...they're great! Good quality and a great deal! It takes a while to receive but they are reliable and worth the wait!

The only thing I will say is the timing, but other than that, I'm very satisfied. There was good communication, and the jersey itself was exactly what I ordered, no complaints there.

Email I received when I asked to send the jersey back:
"Hi again, After checking carefully again, The item you received is the same as the product on our website. I watched it several times and found no mistakes. According to the policy, we just accept resend or refund when the package or the item was damaged or wrong. The item took a lot of time to ship for you and very costly. I see that the jersey looks fine. If you are not satisfied, so can I refund you 15%? Please let me know, I will process and refund you immediately. I always try our best for customer service is our top priority. Hope you understand this situation and sympathize for us. I look forward to hearing from you soon.
Kind regards
Jody"
See attached Refund Policy. It was NOT honored.
Like closely at the pictures. The name is sewn on another piece of fabric and then added to the back. The name is felt and then sewn to the strip of material that was sewn to the back.
There is a seam running across the back of the jersey where it was pieced together and sewn to make the back.
They refused to give me a refund and wanted to argue with me. I filed a fraud complaint with my bank after going back-and-forth with them for two weeks.

I spent over 80.00 on a custom jersey. I ordered a small and the jerseythat came was a child size. They were unwilling to make it right. What a Scam!

I ordered an adult large and received a kids large. Item was personalized for my son and I couldn't even wear it to the game.