Malwarebytes

Early yesterday May 18,2024 notified to update. Updated, then scanned. All apps damaged or disabled. Cleared browsing data and restarted. No improvement. 3 times. Support ticket via email. No response. Contact on Facebook Messenger. Jerked me around. Provided support ticket number. Promised an agent would contact me. None did. Can't even get into Google Play to uninstall. No support. Try to log in to my Malwarebytes account with password. They email me verification code, enter, says Invalid Code. Starting to look like a scam.

Malwarebytes did not resolve search hijacking viruses from my computer. Then, to make it worse; they absolutely have No Customer Support. This is a trial version so it should work the same as that after purchase, you would think.

I have used malwarebytes for a long time now with no issues beyond wondering if it really works. Recently I had an issue with a web search redirect issue. I followed malwarebytes directions which included clearing all data in Chrome. Bad move, ALL my shortcuts created in past years are now gone! And it didn't even fix the problem, which was an advert engine's way of dealing with an ad blocker I had turned on. Temporarily turning this off fixed the problem. I wish malwarebytes would explain the effects of each step in their step by step solutions. I am entirely pissed off!

There is no way to get customer support from this company - its all virtual and does not provide a way to specify a unique problem - if it doesn't fit the criteria in their virtual interchange you are out of luck - no way to connect with a live person. Try to get support and all you get is on-line sales promotions - My God, I am already a subscriber. Don't try to sell me something before you solve my problem! Waste of time!

Great product completely destroyed by their complete lack of people skills and business ethics. Never ever download it. Is is not FREE, do not leave it on your pc even after the trail period ends. Malwarebytes claims that it breaches their EULA even when the 14 trail period expires. You will be charged with many of thousand of $ and with legal action. Its useless after its trail period cannot be used at all, but they still harass you, threaten you and insult you. They have very bad people working for them. Customer service is completely lost on them.

MalwareBytes creates email campaigns targeting companies. Even if they don't target your company people get marketing emails from them all the time. Some of your employees will download what appears to be a free version. However it's not a free version, or the free has limits, plus it's a home edition. I suggest you read through the EULA and Privacy Policy then decide for yourself. If your employees install more than 10 instances they know your IP and will call you asking you to pay up. They use hard tactics claiming lawsuits and lawyers. Even if you agree to remove everything they will keep coming. They try to scare you into a contract. Save yourself some grief, block any and all incoming emails from anything that has to do with Malwarebytes. Block your employees from installing MalwareBytes. Then you don't have to worry about it. Again, you should read through EULA and decide for yourself.

Nothing but problems when I loaded Malwarebytes on my home computer. Chrome crashed every time I brought it up and tried to do some work. I should have loaded malware itself on here and it would have done the same thing. Completely and utterly useless. Worse, trying to communicate with Malwarebytes the company is asking for more frustration! I just wanted to cancel my subscription and could not find a place to do it. An absolutely horrible experience.

You can't stop them from charging your account they have a toggle button to stop auto payment but they insist on charging you anyway. I haven't used their product in over a year and they still are charging my account for renewal.

I don't know how but after downloading the free version these people got ahold of my credit card information without my knowledge and charged me for a subscription last year that I didn't notice. I know because I recently froze my previous card and got a new one that I did NOT put into their system yet they charged it!

Whatever you do, do not pay for premium service from Malwarebytes.
Accounts are auto-renewed with this auto-renew being frustratingly hard to turn off.
I have not used this product for years, yet have been continually charged. Again today I have made many attempts to cancel the auto-renewal to no avail. I have written to them to ask for assistance, so far I have been met with silence.
This is deceptive and deceitful behaviour.
As for the product itself? Any good antivirus product will work just as well.
From my experience I cannot stress enough. DO NOT PAY FOR A SUBSCRIPTION FOR THIS PRODUCT... I am disgusted and would give Malwarebytes a lot less than a one star rating if the option was available.

I was playing minecraft and running around at night and a malwarebytes popup caused a creeper to blow up my house. Hey Malwarebytes, how about you leave me ALONE. I swear I have turned off notifications for it like a lot of times and it keeps coming back? I trust it as a tool to search for viruses but until now I have never gotten like a single one so? Not that useful! I appreciate that it is free but maybe stop pestering us little guys, girls and others to purchase premium thanks, because I have NO MONEY and WILL NOT BUY IT.
-Ashlyn, hurt and angry

Had this for year, not one bloody virus for detected, used other malware scanners such as hitmanpro and avast which detected several virus's... When the came time to pay for a new year, I cancelled, thought that to be it, nope. Couple months after I cancelled they charge me 60$ and say I didnt cancel, what a load of bs. I get them to respond after 5 $#*!ing days and they say'll give me a refund which will be in my account within 5-7 business days, alright, can deal with that. Soon as I get bloody paid, another 60$ is taken out of my account... Looked on malwarebyte account, they charged me 60$ straight after they refunded. Now Im down 120$ with no a penny insight so far. Will never use them again.

I have been using the FREE version for a while, so I decided to buy it to support it. BIG MISTAKE! 1st, I didn't like the fact they signed me up for "AUTO-RENEW" without my consent. I hunted for more than an hour trying to find where to disable that. I complained, so they sent me a "Refund letter" and disabled my license. I still wanted it for the year, I just wanted the Auto Renew off and told them I felt that I didn't consent to that. 3. I have gotten over 20 emails over the 2 weeks. SPAM. These people are worse than the ones I used them to protect me against. 4. Even though they "Said" I was being refunded, and they disabled the license, I have not actually received the refund from 2Checkout. I had recommended Malwarebytes in the past, and still do bit I tell them DO NOT PAY FOR IT! Not unless you want to be spammed.

Last week I wrote a review about Malwarebytes. I wrote that I was not able to download the protection for VPN, so what occurred the next day the VPN protection was downloaded by the Malwarebytes administration. So this afternoon, (19 July, 2023, at 4.30 p.m.) it has been uninstalled, by whoever is hacking into my computer. Some protection! So whatever protection they are offering, is quite useless. And I was charged in excess of AU$80.00. You would think that the ACCC could monitor the tactics of these so-called anitvirus protection companies. I do not have a scanner on my computer, so I cannot provide proof of purchase, I paid online with my credit card, the receipt was sent to my email address, I do not have a printer on my computer.

Full 2 weeks before my premium expired, they were constantly bombarding me with notices to renew - I did not want before it was time, not to loose the 2 weeks - so they switched off features such as updating, scans, and who knows what else - eventually I had to download a free version for 2 weeks (they promise a 30 day trial period! But get only 14 days! - an other one contravening the trade description act!) to be protected;
Needless to say am now buying an other make! I'd give it zero if I could.

What a piece of junk stop my computer this weekend only found out through searching my programs. Apparently there was an error issued Jan 27 that ram was being eaten up by the program it killed my PC. Found this;
https://forums.malwarebytes.com/topic/*******-web-blocking-ram-usage-how-to-recover-home-users/
Yah you dim- a- holes could have done an update or email to warn people about this problem, Then you shut down any conversation regarding it. COVER-UP..

I've been using the premium version for a couple of years and I used to like it. Now comes the time for it to renew and one of my licenses is hidden from my account so I can't make any credit card or address changes. Malwarebytes is of no help and they only passed the buck to Cleverbridge who can't help me because they don't show that license either.

I suspect somebody at MB screwed up and deleted it from my account and are now covering it up, but they didn't seem to have a problem renewing it when I wanted to cancel the auto renew.

I'm looking to dump MB permanently and do not recommend anybody get the premium version if the company cannot fix their internal issues first. I'm already put them on notice. They stink!

I bought the year suscription as I suspected I had been hacked a year ago. A month ago, I checked the account since I did not want to renew and I am already using another laptop. Autorenew was off. Last week I was informed that I had been charged! Despite my phone call from USA (I live in Argentina) and my constant emails to support, the charge appeared in my creita card. Thieves.