The website is good and so are the prices but it's a shame they use Evri/Hermes for their deliveries.

Time and time again this delivery company has been voted worst busines in the UK but MandM still use them... why? I suppose its down to price, I would much rather pay for delivery that have it free from this joke of a company.

I made an order on the 29th August for next day delivery, its been delayed time and time again by hermes/evri and despite multiple emails of reassurance from MandM customer services saying they will resend my items I have still not got anything

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I have been in contact with you every day for almost 2 weeks now!
Your customer services team keep saying they will be in touch but never are!

Hermes/Evri have my parcel, they havnt even attempted to deliver it, they sent me 2 texts saying delivery failed on both the 8th and 10th September, I have a full cctv system plus ring door bell, no one came to my house so this is a blatant lie, Evri/Hermes have always and always will be the most useless and deceitful delivery service and are a disgrace to their profesion.

Both you and Evri are virtually impossible to contact, you do have an email but that way you can decide when to reply, as for Evri the only contact for them is a automated bot that just tracks your parcel and that's it.
I have literally wasted whole days of my life just trying to find out where my t-shirts are, it's absolutely rediculous

If you want to actually make an attempt to make this right then here is my order number #51A63AH

I can tell you one thing though, I found all the same items on Amazon for less money and next day delivery, so after 22 years ordering from you I will now make it my life's passion to tell everyone I can to avoid MandM direct and Evri at all costs just down to the way I have been treated.