MarshallsReviews 197

I have been working at marshalls for six months now and i will say its a great place to shop and work but the only bad thing about working there is the manager treat you with disrepect and favortism others. The managers are always on your case about something they never treat everyone the same as they should. Theyreally only care about them self and tjx cridet cards.

I have ordered 3 times from marshalls.com 3 times I've received the wrong items or didnt receive the item at all after saying it was delivered. There customer service is a joke. It is the customers job to return the incorrect item to be refunded in 10 biussnuss days when all the customer really wanted was the item they ordered. Most likely if you try to reorder the item is sold out. Loose, loose situation all around.
DONT BUY FROM TJ MAXX OR MARSHALLS. COM YOU'LL BE SORRY

The Marshalls in Greensburg is great. I usually come out of there with something. People are friendly especially a lady, Irene, she always greets u in a manner u know she means it. Love her. Also I think he's a manager, Joe, always helpful. Thank you Marshals for employees like these.

Saw a top online. Was ready to order, but $8.99 for a $12.99 top? Ridiculous! There are two Marshalls near me. I checked them both, not my top, and all they have are clearance junk.

I've shopped at the Marshall store located at Baltimore Inner Harbor ever since they opened their doors several years ago. I stopped shopping there since I noticed that they are trained to racially profile black or brown people as potential shoplifters if you shop at this specific store. They have undercover people follow you around the store and then today they basically had someone trail me out the door while asking the security guard if me and my 2 children had stolen something. I had just completed a purchase for $69 for a few items that I bought at this store. Keep in mind, I've owned a home for 15yrs across the street from this Downtown Baltimore Inner harbor store and have spent thousands of dollars supporting most stores in the inner harbor neighborhood. I'm a 48yr old woman, college educated, and make a very decent income... and yes I'm a black woman but this is not a reason to be mistreated and wrongly accused especially in front of my children. I now have to drive out to the county to shop at Marshalls. They seem to be trained to treat their customers equally regardless of ethnicity. This is very sad and needs to be addressed to management's corporate office.

Keep getting conflicting delivery messages for the order placed on June 3-rd. For the last 5 days (!) received daily notification that order will be delivered TODAY, and nothing happening; the same repeating every day. Meanwhile 2 days later placed 2 orders with TJMAXX and they have been already delivered. The contract Marshalls has with FedEx is garbage. These deceiving delivery update messages must be stopped! Customer rather waits and have something concrete than getting useless daily updates. Had the same delivery problem back in November 2020, apparently nothing changed. The good thing is that very often Marshalls items are available in other places, which have better contract with carrier and no delivery problem for customers.

I love shopping at the physical Marshalls locations, but my first online experience at Marshalls.com was not pleasant. I purchased a few items that needed to be returned. Return policy states that returns can be made FREE in store. When I tried to return some items, I was told I needed to "go to a different store" (that was 5 miles away). When I went to the particular store, they told me that I had to go to another store to do that return, as they don't "sell that department". The store that the 2nd Marshalls directed me to was 10 miles away! It's ridiculous. I contacted Marshalls.com customer service and they sent me a return label. But deducted me $10 for the return label! It's ridiculous. Will not be shopping at Marshalls.com again.

Be warned if you purchase an item that your local Marshalls does not carry in that particular department.

It is absolutely ridiculous that it takes 2 weeks to receive items from an online order. The tracking gave an estimated delivery of 3 days and the date came and went. Then it showed pending and the history showed it traveled to several states before arriving two weeks later.
Gave them the benefit of the doubt and submitted another order. Same thing is happening again. Tracking shows the label was created 6 days ago and nothing more. Wondering if I'll ever see my order!

I "WAS" a loyal Marshalls (in-store) customer until I recently ordered on-line. (1) The shipping went pass the 10 days of shipping time. (2) The WORST part, I was considering placing another online order when I notice the items I just recently purchased was reduced onto a sale. I like many other customers would call and ask for the price difference. I was willing to accept either credit back onto my card or give me a credit toward another on-line purchase. Instead, I was told to re-purchase the items that are on sale and return the ones I already have to the Marshall's store and wait another 10 or more days for the repeat order to arrive. NO Customer service! WHY? Marshalls should strive for quality customer service, especially for online orders! What happen to Customer consideration?

I ordered 2 bottles of nail polish from the marshalls website. I received an email and refund saying the color was out of stock, even though the website said there was one bottle available. I moved on with my day because I was refunded until I noticed that I was charged again for both bottles. Marshall's sent me one bottle of nail polish with the bag labeled the correct color, and the actual nail polish a totally different color. I emailed them for a refund to which they replied that it takes 3-4 days for a refund (it's been 4 days now) and that if I'd like a full refund, I have to go out of my way to send back the random color they sent me. This all could've been avoided by just leaving the refund as is, and not RECHARGING me 8 dollars for 2 items and sending me a random color to shut me up. This website is trash, just like their stores. If something is out of stock, cancel it. If you want to offer another color, let the buyer know and don't charge them for a random product they never asked for. I have 3 kids and a full time job. This leaves me zero time to go to the post office, pay for packaging to send back something I never chose and got charged twice for. The first time they issued the refund, it was back in my account the same day. I'm now on day 4 awaiting my money back.

I wish I could give a 0. I do majority of my shopping on line, From amazon, to coffee orders, to Macys, DSW etc.
First time ordering on line from Marshall's. Will never again. I placed order on 01/20/2020. Received email confirmation it was placed on 01/20/2020. And never another update today was my 4th call to Marshall's on line customer service and all they can tell me is they can reach out to the fulfillment center. I "Had" to wait until today 10 business days later to cancel ( Marshall's on line still can not tell me when it" possibly" would be shipped). And even though they can not give me a Ship date ( about 100.00 worth of merchandise ordered). They still need to send an email to the fulfillment center to get it cancelled and my credit. Big disappointment