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McAfeeReviews 27

1.4

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McAfee Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the effectiveness of its antivirus solutions and the affordability of its services. However, significant concerns overshadow these positives, particularly regarding aggressive marketing tactics, intrusive pop-up ads, and difficulties in canceling subscriptions. Many customers report frustration with unresponsive customer service and challenges in uninstalling the software. While there are instances of satisfactory support experiences, the prevailing sentiment indicates a lack of trust in the company's practices, leading to recommendations for potential users to consider alternative options.

This summary is generated by AI, based on text from customer reviews

service
11
value
11
shipping
5
returns
6
quality
11

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Nebraska
26 reviews
53 helpful votes
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McAfee Cleanup...
January 12, 2014

Still not through cleaning up after the mess McAfee left in my computer. McAfee is very well-known for not doing clean installs, leaving remnants of their old software. They didn't do a clean install of my renewal... they didn't even update when I renewed. I had bits and pieces of McAfee, none of which protected my computer. Now, I've had to uninstall all their bits and pieces, clean up the viruses McAfee said I didn't have, and get rid of some malware, undetected by McAfee.
Save yourself some headaches and your computer from getting sick by never taking a chance on McAfee. Of course, all the problems I had happened after the "30-day" money-back guarantee! I'm out money for TWO renewals because I'm a novice and didn't realize until too late, after the damage had been done, that McAfee didn't protect me.

Date of experience: January 12, 2014
Texas
1 review
1 helpful vote
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I use McAfee total protection and my PC is running fast. I had to use there customer service and they where very help full and fixed my problem fast and easy.

Date of experience: April 14, 2012
GB
15 reviews
17 helpful votes
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This is a security website I use this website to protect my computer & laptop when I am using the internet, I know there are lots of security websites like this one on the web & I know some people will say that there are better websites than this one but personaly I like this one its every one to there own choice. I have used the website for a few years now & I have had no problems with it I regard it as a very safe site to use I would reccomend this site to anyone looking to protect there computer or laptop.

Date of experience: January 11, 2012
Illinois
28 reviews
132 helpful votes
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The customer service for this company is horrendous. You will get India, they will not understand your problems, they will try to sell you a service plan for $169/year, and they will refuse to connect you with America. The product lets viruses through and, when you try to get clarification regarding how to remove them, you get India again and another sales pitch. I had a 5 year subscription with McAfee and cancelled it.

Date of experience: January 3, 2012
Texas
2 reviews
10 helpful votes
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Mcafee is very bad
August 14, 2010

Mcafee is very bad. I paid for the sw, anually $60. And It did not protect my PC from virus,
After I did full scan, Mcafee did not catch anything. I called and it want $90 so why the hell someone want to buy the sw
Totally SUCK

Date of experience: August 14, 2010
Tennessee
1 review
4 helpful votes
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I'm a comcast member but mcafee will not let me down load, mcafee suite

Date of experience: September 22, 2009