Good evening I live in Sparks Nevada my name is Frederick Lee Hughes I went into the store in iron horn shopping plaza from day one the girls in there were fine they were great to be exact and I've been back to the store five times counted today and I have to talk to customer service five times counting today my phone is having major issues and finally it shut down all the way I went into the store to see about what could they could do for me the young lady that was in the store said they got approved where I could get a warranty on my phone but it would take 5 to 6 business days in which I asked what am I supposed to do without a phone and what is Metro going to do to conversate me for the days that I'm down without a phone with my bill being fully paid she said she understood she also needed help doing the warranty which is not her fault because of computers are new in her store and it does not have the link she contacted her manager she also contacted a different store the people that she contacted in a different store to me were very rude and not professionally at all because they were laughing and playing games when she had to ask them there's customers in the store so please stop she done everything she could to make everything right the girls and the employees in the iron horn store they are great they've been doing everything they can if I had the rate MetroPCS ran by T-Mobile I will give the employees in the iron horse store a 10 and more but as far as T-Mobile and Metro I will give you guys a zero if I can write you as a zero because I still have a broke phone with my bill paid to me the service sucks and since you guys can't make it right then I will just transfer my service to someone else that cares because the only people that cared in my book here is not T-Mobile is not Metro it was the girls and iron horse store that cared and Sparks Nevada you guys need to give them a raise