On 3/23 my wife went to do a return, basically returning a gaming labtop that I purchased from microcenter. I have indeed purchased 4 labtops within the last 30 days, and have exchanged them either due to thermals, performance not what it was advertised or reviewed or defective unit. Last purchase was a msi Titan 18hx, when spending 5k on gaming labtop, which is a very expensive investment you have to be 100 percent about the product your buying. My biggest concern today isn't the fact they were upset because I swapped the device, my two major concerns are one the way the General manager approached her asking her what happened? And his tone and his approach, he stated that he wouldn't be able to do any more returns due his loss of money from a financial side, which we did anyways because it was within the return period, as a general manager he should have greeted her first asked what is the reason her husband keeps returning labtops, as a leader running his building where all his associates are watching him and how he offers customer service in a time where every dollar spent could be detrimental to his business survival he actually doesn't care. I hope this review reaches as many people as possible to understand that customer service and how you are treated is very important because people now have options, and where to shop. Their listed specs don't match what their vendors send them and that is a problem. For example the MSI titan was advertised and listed that it will run the 64 Gig ram configuration at 5600MHZ which it doesn't not. Out the box it runs at 4000MHZ and once you manually set the timings to anything above 5200 it becomes unstable and crashes. That isn't the consumer fault that's their fault. Also their open box items are stated that they are open box, meaning that a customer purchased them and returned them which now is an open box which isn't the case for their open box policy. Their open box could mean they opened the unit for repair, or faulty screen which in that case should be listed as refurbished or reconditioned. I'm already in touch with with their corporate office and will be also filing a BBB complaint against this location for how they treated my wife. This is by far the most poor service I have ever acknowledged in my entire retail career.

Micros Center-DALLAS- Complaint!

Went in looking for good values on a PC and peripherals, for my daughter, who is home-schooling. The upselling started almost immediately, followed by a claim of a "discount of up to 10% if you apply for their store credit card." The process is on your phone, which already makes it difficult to read, for old eyes such as mine. After repeating sensitive personal info at least 4 times, the automated service (processed by Wells Fargo, one of the WORST credit processors), the system hung up on me the first time. After calling back and going through the process AGAIN, the auto system supposedly sent me an authorization PIN ( I NEVER got it!)

All this was happening WHILE we were at a checkout station, blocking up other paying customers. After almost 30 minutes of waiting, tons of frustration, and more NON-SUCCESS, I just decided to pay cash for the almost $3000.00 purchase! Their check verification was the same FUBAR ststem! Their in-store and online methods to check credit absolutely SUCK!

A "manager " came over, observed the situation, then just walked away. WOW! Now that's customer service! Even at an almost $300.00 potential discount, on the purchase it was not worth the time hassle, or embarrassment we had to endure... Were it not for my daughter, I WOULD have walked out, leaving all of my potential purchases sitting on the checkout counter. I'm sure I can find it elsewhere and WILL, in the future!

As it stands, they told me since TRANSUNION locked, froze, blocked, or put SOME DAMN Restriction on my credit (without my knowledge or authorization). They couldn't check my 825 credit score! They didn't even try to use Equifax or Experian, OR for that matter, even call my bank, where I have more than one 6-figure checking and savings account! With prices not all that great, and an ABSOLUTE HASSLE FACTOR to check out. NO THANKS.! I'M NOT goin' BACK! Their motto, is "Overpromise and UNDERDELIVER!" I REALLY WISH I'd left it ALL on the counter and told them where they could shove IT!

The product are fine.
It's the service, systems, and attitude that sinks.
I spent over $3500. I bought a new computer.
And got a protection plan for my hardware.
And they gave a free[is it special of them] remote service for my computer for a year.
The remote just be included with the protection plan at the same time, for the whole time.
I spoke to the support man and the clown above him.
They gave me the Same crap, a lot of silence from them.
A lot of embracement from.
CHEAP S O B SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS!
Stop being cheap on your customers. And make it easy for them.
And, you should have satellite stores to get repairs and pick ups for the work being done, located in other places.
I live over 2 hours away!
Very simple, make deals with remotes and small retail stores.
Stop being cheap and stupid

Dishonest, a lake of website, hidden policy, a lake of fulfilling their rule of the trade, worst customer service experience, not a reliable business, I don't recommend them at all.
These are my experience with the family-owned business model (microCenter). Which is not good for a business with business ethics and customer orianted. I ordered graphic cards (six of them) for my first mining rig project, their website was shown on limitation per household. I choose the card that has unlimited stock and I ordered the online cards I received an email that the cards are ready for pickup.
I went to the store for pickup, I met a nice lady with a fake smile and said it is new in-store limitation on this card to be one per household, which something didn't show online or even the confirmation email or the pickup. I told her I wanna talk to the manager she went and got me, Michael, who he supposed to be the manager... I don't think so.
So, he talk in a very rude way and said microcenter manager has the right to refuse to process the order for no reason like we are slaves, not a client ( i own a company and I never till my clints that, especially who is paying me money). Which not mentioned online at all that we will be controlled by somebody, I'm a client who ordered online and I received a confirmation email for pickup... and they said there's no commitment to fulfil the order to the client.
I called the customer service on the phone and when she heard me talking to the manager she asked me to talk to him, I open my speaker so he can talk to her. It seems she knows him or even she is some kind of supervisor because I heard her telling him do not to give me the order and fix the website.
I felt it is a kind of joke, it seems like it was a family business and the customer service, not real customer service. She is a boss and hiding in a customer service uniform. When I told her it is ethical to honour the order that I placed online, I received the confirmation email.
She told me to wait and placed me on hold for almost 30 minutes and then she came back to me and she said that she talked to the corporate officer and said we have to follow the fake limitation.
I tried to prove they are laying about that, when I was in the store I went online to microcenter website to see if they update this rule of limitation. But still no limitation online and I placed another order, I ordered another 6 cards online with no problem...
The issue I don't like is how they are not reliable, family business with ethics or rules, small very small to compare it with BestBuy.
I ordered the same cards with $10 differences and free delivery to your house and their website is accurate with a limitation of 3 cards which I understand (demands, and supply) but published online.
I hoped microcenter will be professional in handling client complaints. I will not deal with these people anymore (microCenter). Especially in professional matters, they are not reliable and the customer service sucks, Brooklyn Manager his name is Michael and the lady with a yellow smile in the wrong position, customer service lady which looks like a manager hiding in a uniform which gives orders to the manager.
The total experience is awful. I'm feeling choked from such business to be fake and operate in family-owned orientation with limited experience of fulfilling their duties. I ordered from best buy which amazing experience and customer service.

I have had the unfortunate pleasure of dealing with MicroCenter for years. Not that I want to, its the only option around me for "In Stock" PC Parts. Well Their site said they had a particular CPU in stock. IN STOCK! If you call their 800 number, the automated message tells you that "our website is real time and 100$ accurate of our stock and pricing". I knew it was a rick that they would still have it... But I drove an hour and a half, got there at 10:05, they open at 10 and I immediately had to wait in a line outside. But this line was only for people buying PC parts, anyone else could just walk right in. 20 minutes of being in line later I was allowed inside. No direction or instructions, so I walked to the Processor cabinet. There, me and about 6 other people just waited, and waited, and waited. This entire time people and associates are walking by like we are not even there. After another 5 minutes, we were told we needed to go to the front of the store and get in ANOTHER LINE for the PC parts counter. There were no signs, ropes or indicators that we should be doing this. 20 minutes in this line, and the young, bored looking, and obviously sick of his job associate walks over. Without me ever talking to him, he goes "Oh, you are here for the (insert more expensive version of the CPU I came for here)?" I looked at him funny, having nnever spoken to him before, and said "NO? I'm here for this one..." and I proceeded to show him the wbsite on my phone, wit hit showing in-stock in Columbus. Without even moving or going to his terminal to verify he goes, "Nope don't have it. Never had it. But we do have the larger model." I didn't want it as it was $249 more and I do not need it. He wouldn't look, and couldn't be bothered to check for me. Didn't care that I drove over an hour. So I got back home and called the store manager about 3 hours later. He didn't even care. General Manager Jim Welch said to me, and this is a direct quote " I have 5 associates, and they are all busy. My guys are too busy to help you, he said we don't have it so we don't have it." When I said he never even bothered to check on it, the manager then goes "My associates were too busy to help you, what do you want me to do?" I will be calling the corporate office on Monday. Last I checked, it was your associates job to help customers.

Let's start with there pathetic web site. One of the worst I ever encounted! Feel free and try it out, try searching for something specific and watch this site show everything but what you're looking for, your a PC store WTH...? On to their non existing customer service. Try calling the store and you'll be put on hold IF YOU'RE LUCKY and if so you'll only wait 30 mins and be HUNG UP ON. Let's talk about their shipping. Lmao the biggest joke of it all! So I found a G162 PC online but it was only available at their Ohio store and I live in Michigan. So I tried requesting not only that PC but 2 others models to be shipped to our store in Mich. But wait they won't ship PCs to other stores let alone to a customers! WTF I want to buy a PC 1 of 3 and you guys won't even send it to a different store so I can buy it!? Nope so I drove 3.5hrs to Ohio to get one. Pathetic right but after 3 weeks the motherboard goes bad. So i tried for 4 days to get a person to talk to me from either store and got no where. Finally I used an email address off a card I grabbed on the way out and got lucky that one of the managers from Ohio returned my email and got the ball rolling. After waisting a week diagnosing and being ignored they finally said they would take care of it. Pathetic! All I can say is this store COULD be Amazing Cuz there's tons of people like me who want to build, tweek and play with PCs. The ONLY REASON they still have customers is because there's no competition to close these clowns down, YET. Who's ever running this company should be FIRED FIRED FIRED! If you decide to monkey with these clowns BRING YOUR PATIENCE you'll need them.

I placed an order on Wednesday at 3AM for a single SSD drive and I paid extra for Overnight/Next Day shipping.

Wednesday came and went and my SSD didn't ship.
Thursday came and went and my SSD didn't ship.
Friday evening I finally got notice that my SSD had shipped. Fine, I'll get it Saturday... nope.

Upon checking the shipping details, they specifically put in the instructions that FedEx deliver it on a weekday. That means Monday, but oh wait, Monday is a holiday. That means Tuesday. ONE WEEK to receive a single SSD that I paid extra to get next day. Nowhere on their website does it say "Next Day" shipping is "Next Business Day". Not a single place I could find.

I immediately contacted them and was basically told "Oh well, deal with it" in longer customer-servicy terms. I told them to recall the shipped product and take it back, now I'm having to wait until whenever to get my money back. Be aware, that even if you pay extra for next day shipping, you'll get it whenever they feel like sending to you.

They replied to my review on Reseller Ratings, and I posted the below comment:

It's just coincidence or happenstance that things happened to work out EXACTLY where I could have gotten the item in the same amount of time even if I did not pay extra for shipping. In fact, I had a previous order with standard free shipping and I did, indeed, receive it substantially faster than I would have received this one with paid shipping.

Furthermore, as you mentioned you were "currently processing this recall", you received this item back in your warehouse on 2/19 at 10:13 AM. I opened a ticket for this refund to ensure I received it after this fiasco and here's how the ticket went:

02/20: "Refund process could take up to 14 days depending on your financial institution. I will definitely forward this to our management team though."
02/20: I advised that I understand about my "financial institution" but it didn't answer my question if they had even ISSUED the refund.
02/21: "It looks like we have not quite yet (issued the refund), but my management is going to be reaching out to our warehouse to see if they can get that issued today." Okay, so this means the original message was entirely pointless since it hadn't even been issued.
02/22: "I do apologize for the delay on this and the issues with the order. This will be finalized and processed fully by the end of the day. Management and the warehouse team have been made aware to give this priority."
02/22: Near the evening, I ask if this was completed. 02/23: "We do apologize for the delay. We are waiting on information from our warehouse. We will most likely receive the update on Monday."
02/23: I express my discontent and further emphasize I will no longer be conducting business with Micro Center.
02/23: "I know that this is upsetting. The department that issues the refunds is closed on the weekends. We will need to wait until the next business day. If I could issue this for you, I would, and I do sincerely apologize."
02/24: I finally receive notice of the credit being issued, of course, WITHOUT the additional I paid for shipping being refunded.

While I understand this may be policy, I never even received the item. You recalled it. I shouldn't have to pay for shipping for a product I never even received. The additional shipping charge is an acceptable payment, I suppose, for the right to never do business with you again. I was also given numerous false promises throughout this ticket so I have adjusted my original star ratings accordingly.

Never again, Micro Center. Never again.

My son purchased an Acer Predator from Microcenter on 6/7/2017 and asked for the best warranty - I was with him and he was given the 2 year accidental damage protection plan. The laptop proved too heavy to take to college and he wanted something lighter. The salesman had told us we could bring it back if it wasn't the right fit for him within a few weeks and he did. My son purchased an Apple MacBook Pro and asked for the same coverage. They sold him a 3 yr protection plan which Broke down to 3 years of priority care and 3 yr appl macbk/air care plan. Since he asked for the same, he felt it was the same. There was no reason to question the salesman. It turned out he bought one plan, but there was another one that was a little bit more $$ that he didn't offer him which would've covered everything. The MacBook got a drink spilled on it and when he went to the store to swap it out, they kept it for a week and then finally decided it would not be covered. I went today to pick it up and talked to 3 different people - Eric Grierson, Knowledge manager (who understood why I was mad, but said the conversation was going in circles and there was nothing he could do), John Leisure (Apple Sales Consultant) and Thomas Oatts (Retail Sales Supervisor) and no one stood behind what happened to my son, but kept saying that their salesperson (who is no longer with the company) would never have done that. We have been a frequent customer of Micro Center since 2013 and have a list of receipts, we normally have a lot of confidence in the company but now I am worried that other customers don't realize what their warranties cover either and that a lot of other people will be in the same circumstance as us. Out $1500 with them asking for an additional $600 from my college student to fix what they did wrong.

The records that I have and the records that Micro Center have are similar in detail. However, the reason I filed the complaint is because of the warranty. When the original purchase was returned, my son requested the SAME warranty. After visiting the store, I was told that the SAME warranty was available, but WAS NOT sold to my son. Why would the salesperson make that decision for my son? Based on the salespersons decision for my son on what warranty he needed, the computer is not covered. This continues to be my complaint. Why would I pay an additional $600 when it was the stores error and not ours. My son was 18 at the time of purchase and I don't know what the salesperson was thinking or if he felt my son could not afford more based on his age.

This is what I am worried for - not only for my son - but for every customer that walks in the store. Each customer needs to be made fully aware of every warranty that is available and what it covers and what it don't cover. When I bought my computer as well as my daughters from Best Buy, when I left, the warranty was crystal clear. When my son asked for the same warranty, why wasn't he given the same warranty.
I have asked for a refund and they are not responding.

Great price

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