MINDBODY

A very confusing platform full of bugs. I have taken over 800 classes through Mindbody scheduling, in person and virtually(zoom and webcast) and it's the most frustrating portal I've ever experienced.

I typically always always look for reviews before I ever engage with a company. Attached our better business bureau complaints that I found after I agree to try this company out. I was told that if I didn't prefer I could cancel, which is a total lie. You can't get out of a contract with this company for anything see attached. After 1 day, I reviewed some of the program and knew that this absolutely would not be a fit for me. And there's a bunch of hidden feet, please. It's not affordable and I have to do all of my own onboarding data entry, which is ridiculous for what they are charging. After reading some of the Better Business Bureau complaints. I absolutely will not move forward with this company yet. They will not cancel my contract after my request.In one day? Legally, we are entitled to a three day cooling off period. Can't even see the contents of the company until you Purchase. Total bait and switch scam. The last image is the email that i've received from "bianca" conveniently with no last name. Regarding that, they are not going to cancel my contract. If you want to spend two hundred and fifty to a thousand bucks a month on a whole bunch of work and a whole bunch of fees----

MindBody operates with defective information, illegal rules and horrendous support. Their customer support is poor and inconsistent. Multiple service employees never have the same answer. I purchased and paid for license and merchant account in 2012 but they do not consider me the owner; they told me my employee who was hired in 2018 was the owner and was the only one who could make requests or changes. This is outrageous and illegal. I am the owner now when I want to cancel the contract as studio is closing. MindBody makes cancellation of the license and merchant account unnecessarily difficult. Their only concern is to squeeze as much money out of the business. They could care less that the studio is closing down. This is an incompetent and greedy company. Stay away from them and find a different platform.

This was by far the most surreal CS experience I've ever had.
The setup and support is so non existent it's mind boggling. You end up teaching the rep what you know. Never once did I get an problem resolved, and almost everything promised by the saleswoman didn't happen.
It was an endless nightmare for 3 months. Thankfully due to performance clauses in my agreement I was able to cancel the expensive--$700/month--contract and return to Schedulicity ($70/month) and Square.

I've been with my body since 2008. Always were pretty good recently they decided to take it upon themselves to take the money out of peoples accounts and not use a third-party. All I can say it's below standard and actually pathetic holding money up to 9 to 10 business days, overlapping payments, and creating, a very bad system please be aware if you are using this company now we will be looking for another company and I'm sure others will follow as a small business. We cannot wait up to 10 business days to get money out of peoples accounts. A lot of people are going in a nsf now that I've never gone nsf before,mindbody should've just stayed in the game as what they were doing and not dabbled in this process. If they were not ready, I'm sure other people will be like me and be looking for new software because I know as a small business waiting 9 to 10 business days and payments. Overlapping is just not satisfactory.

Changes made to the business account are hard to navigate nobody can help you in customer service b/c they dont even understand what you're asking. It's effecting how I run my business as I can't find anything I need to add services or change pricing. Wish they just left the system alone now I'm looking to convert to a new company. HORRIBLE!

I have been a customer of Mindbody since 2019. It has been a $#*!show with then ever since. They lie about what they actually offer. The increased expenses for modules that should be free for the price they charge are a total scam. The customer service sends you articles you can google yourself. The have literally hung up on me and told me to just go use another company. Its a total scam.

My local yoga studio started using MindBody app exclusively for booking classes (no cash/card at the door). The app is way too much work. I literally need to factor in an additional 15 minutes before class just to sign in, which is antithetical to the relaxation I hope to achieve by doing yoga in the first place.

The app always forgets my login. So I have to login over and over. The search feature doesn't work well, I always cannot find the ONLY studio I ever go to, until I remember you have to actually select 'Businesses' in the search field. The app promotes a dozen other studios that are geographically closer to me, so it's kinda stealing business from the studio at which I am already going to.

There is ultimately just way, way, way too much clicking, searching, scrolling, entering the same info over and over just to book a yoga class.

I will never go to a yoga studio (or other gym) that forces attendees to use this app.

As a long time Mindbody user for my small business, we decided they were too pricey for our small business and decided to move on. This was also after the customer service went from 5 star to no stars! Hours on the phone to fix a problem with integration resulted in being told it was a glitch in the system and couldn't be fixed. We cancelled giving 30 days notice only to be told we had a contract that was up in April. We never signed any contract and they are refusing to let us out of said contract. They also cannot provide us with " The Contract" we supposedly have. We cannot remove our credit card from the system so essentially they are holding our business hostage. Please look elsewhere when searching for a software system for your business.

This company was very willing to easily sign me up and take my monthly payment for four years! Now i have been on the phone for 2 hrs trying to cancel the subscription. The billing department has been in a meeting and unavailable for 2 hrs and unreachable. No supervisors can be reached to help. My payment is supposed to come out tomorrow. No one is able to guarantee that the payment will not come out, nor that someone will connect with me to reach resolution.
It is hard to believe that in a company of this size that NO ONE is available to help resolve this situation.
I asked to speak to the CEO and CFO. I was told they didn't have an extension and she didn't know what "department" "they worked in!

I spoke with them a month ago to change our subscription and was told I would have access to reports in the new version. NOT SO.

Is this the type of company you would want to represent your company?

From a User (not a Provider's) experience, this is a shockingly bad platform.
Laggy, bad formatting (not all options are viewable - or scrollable on the screen). And *every* time I have logged on, I have to change my password as it does not seem to remember the last one.
It costs their clients business: I now deliberately avoid using services that require you to book on this platform as it is too much of a battle to use it.
Service providers and Users alike: AVOID

STAY AWAY from this awful company. They're great when signing you up, but blow in every way once they you are in. And god help you when you try to cancel as I am trying to do now. Amazed they are still allowed to operate. STAY AWAY, otherwise stock up on Vaseline.

So outdated. Customer service is extremely slow. I cant cancel until a year because of their dumb contract but the second I can I'm out. I've just been wasting $130 every month for a year, if you care for your business DO NOT use them. Square is way better and free.

Be careful with the app not updating your credit refunds or your new credit purchases. Cheating you out of 1 or 2 credits over a while adds up!

And the phone number listed on google will send you around In Circles. Non existent customer service except via email which even that is questionable.

Awful app. It does not work on androids. Contains empty links including Help. Whenever they "update" the app androids stop working for months at a time in spite of requests and complaints

I continue to be flabbergasted at how horrible, user unfriendly and buggy mind body is after having been a user for 15 years now. If given the choice, I'd never use this software. There are so many better ones out there now. It's incredibly slow, so slow that I wonder if they have any kind of quality assurance team. It won't let me log in as an instructor because it claims I'm logged in on the browser at another studio, except for when I go to that studios MBO page, I'm logged out. So I literally can't update my schedule at one studio because it just won't let me login. I'm honestly amazed that with how incredibly poor their product is, that they're still even in business. Did I mention it's ridiculously expensive?

10 years I was with this company. I had a conversation with a tech about options as their service was becoming increasingly expensive and not a good fit with my studio. They assured me there would be no problem with checking out other software and not to worry I could extend my subscription at any time. Today after 6 hours on hold I was able to retrieve my sales and payroll info for 2019. Totally unnecessary stress place on a client of 10 years. How is this in line with our wellness industry? Parasites. Avoid if at all possible.