MindMyHouse

I've only had one house sitting experience through Mind My House prior to COVID (well, two since it ended up being a repeat with the same home owners) and it was wonderful. I provided references to the couple who needed someone to care for their home and dog and spoke with them on the phone prior to agreeing to house sit for them. Both of us were taking a risk but spent time communicating via email and phone prior to us house sitting. For the cost of joining it was well worth finding a good match for our trip to spend time living near our daughter's family when they had a new baby. We have been offered other opportunities but are not traveling during COVID so have had to turn them down. For those of you who had bad experiences, I'm really sorry. That does stink. So word of warning to others if you want to have insurance and other compensation, you will need a much more expensive service. There are several out there. This one is a matching service with a small, very affordable yearly fee. You need to be responsible and spend time vetting the situation to see if it will meet your needs.

I have been using MindMyHouse for almost ten years now. I have tried others like Trusted Housesitters (TH) who charge 5 times more and have SO many people competing for housesits that homeowners are getting 40 applicants int he first 30 minutes. MindMy House is a family operation, super responsive to any questions or problems, loyal to their subscribers and keep their subscription price super low compared to the competitors. I am impressed with what they offer and how well things work. Of all the platforms I have tried, TH, Nomadors, Housecarers, and other, Mind My House is clearly the best!

I started to use this website as it seemed convenient and helpful. I love the idea behind it. However, there is very little in place to protect you should something go wrong. On my third use of the website something did go wrong. The people who stayed with me were fine with my pets but treated my house with total and utter lack of respect. They caused over £500 gbp of damage, stole many items of my clothing including some of my underwear! And refused to acknowledge anything after they left. As well as that their children have found me on Instagram. As a teacher I do not need this attention online from children, it is very dodgy and I have blocked them. When I reported all of this to the website, they refused to do anything about it until I threatened to go public. Then they SENT THEM AN EMAIL... as if that is enough! There is nothing in place for your protection as a homeowner opening your doors to strangers. I am sorely disappointed at the sheer lack of care from the website with all this damage to my property and I urge everyone out there to avoid using this at all costs! I never expected this level of damage and intrusion into my life and I regret ever having though the website would do ANYTHING to protect me. WARNING: DO NOT USE!

After being member of MindMyHouse as a home owner since 2018, I was simply deleted from Mind My House after fraud by a house-sitter couple from Australia. My profile can no longer be found there (for me)!
ALAN and SUSAN = MindMyHouse state that house owners pay nothing as a member and MindMyHouse can cancel at any time!
This house-sitter-couple from Austrialia, paying members of MindMyHouse, during their long-term-stay, they left my property, house and animals unattended 3-4 nights a week and traveled (gates unlocked).
After, they left earlier than agreed, they hid the house-keys, turned lights on in every room in the house, left (drinking) water in the hose in the garden full on. Finally, with a kick against, cellar door was damaged. They refused to share the location of the house keys. Since I was still abroad, local friends wanted to help, but couldn't go into the house!
At MindMyHouse, house-sitters pay an annual fee, while house-owners are offered membership 'free'!
QUESTION: how could MindMyHouse function without house-owners? Which they simply delete when things get uncomfortable!

Ulrike/Austria: 10th August 2023