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MomenterieReviews 4,130

4.6

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Momenterie Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the quality of products, particularly for personalized gifts, and the intuitive online ordering experience. Many reviews highlight the responsiveness of the customer service team, especially in addressing issues such as delivery delays or product damage. However, there are notable concerns regarding inconsistent delivery times and occasional mishaps with product handling during shipping. Overall, while the company excels in product quality and customer engagement, improvements in delivery reliability and support accessibility could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

service
90
value
7
shipping
7
returns
4
quality
524
This company responds to reviews on average within 5 days

Instant Feedback

263 reviews

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Austria
1 review
0 helpful votes
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.
August 16, 2025

….…………………………………………………………………………………………………………………………..

Date of experience: August 6, 2025
NL
1 review
0 helpful votes
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Goede service
August 16, 2025

Zeer tevreden klein probleempje was zo opgelost een echte aanrader

Date of experience: August 8, 2025
Italy
1 review
0 helpful votes
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BELLISSIMA SCOPERTA
August 16, 2025

Prodotti bellissimi e di ottima qualità! Tantissime idee regalo per tutti i gusti!

Date of experience: August 6, 2025
NL
1 review
0 helpful votes
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To bad DHL gamaged the package
August 15, 2025

For the second time I recieved the poster. It looks great but is is folded. To bad. The service is good, They do their best and send me an other one.

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2025
Germany
1 review
0 helpful votes
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Schlechte Qualität
August 15, 2025

Streifen auf dem Bild sichtbare Spuren das Bild ist zum aufhängen nicht geeignet

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2025
France
1 review
0 helpful votes
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Not complete
August 14, 2025

Sorry but i only received the puzzle. I'm Waiting the picture. Could you tell me where is the picture please? Thx

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2025
NL
1 review
0 helpful votes
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Mooie poster, matige verzending
August 14, 2025

Mooie poster. Maar de eerste keer kwam deze gevouwen aan. Ik zou een nieuwe krijgen die met "extra care" verpakt zou worden. Nog steeds in dezelfde stomme envelop en weer een vouw! Zonde voor zo'n dure en mooie poster, maar geen energie meer om voor een 3e te gaan.

Date of experience: August 4, 2025
California
1 review
0 helpful votes
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Très satisfait
August 14, 2025

Une jolie découverte pour un cadeau personnalisé. Une idée originale Merci

Date of experience: August 4, 2025
Italy
1 review
0 helpful votes
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Ho comprato una mappa con cornice personalizzata.
Ho scelto lo stile "Dusk" perché aveva un effetto molto vintage. In realtà è arrivata con colori molto più sbiaditi e meno affascinanti di come si vedeva nel sito.
L'esperienza di acquisto è comunque stata buona e il pacco è arrivato prima del previsto.

Date of experience: August 4, 2025
Italy
1 review
0 helpful votes
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Precisi e puntuali
August 13, 2025

È stato rispettata l indicazione di consegna data in conferma d ordine, consiglio!

Date of experience: August 3, 2025
NL
1 review
0 helpful votes
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Easy process without problems
August 13, 2025

I liked the options available, for example a picture instead of a pin, and the coordinates being printed.
What was somewhat of a problem is that the address I used was not the exact location but a few meters off, which technically resulted in wrong coordinates. It might make sense to offer more ways to change the pin, either by moving it or by inputting coordinates like in Google Maps.

Date of experience: July 24, 2025
Massachusetts
1 review
0 helpful votes
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Very good but delivery issu
August 12, 2025

The product look good and mean to be strong quality. But the first package wasn't strong so when thé product arrive hé was damage. Thé second delivery was clearly better so thé product is perfect

Date of experience: August 2, 2025
Belgium
1 review
0 helpful votes
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Valse plooi in mijn poster
August 12, 2025

Bij het opendoen een valse plooi pakket was in twee geplooid

Momenterie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 2, 2025
NL
1 review
0 helpful votes
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Open package when delivered
August 12, 2025

The package was open when it arrived. That's unfortunate. But for the rest the item wasn't damaged luckily.

Date of experience: August 2, 2025
Germany
1 review
0 helpful votes
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Sehr gut
August 12, 2025

Es gab mit der ersten Bestellung ein Problem, sie wurde beschädigt. Es wurde zügig ersatz geliefert

Date of experience: August 2, 2025
Italy
1 review
0 helpful votes
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Puntuale
August 11, 2025

Puntuale nella spedizione, nessun problema Quadro protetto per non rompersi

Date of experience: August 2, 2025
France
1 review
0 helpful votes
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Bien
August 11, 2025

Bien bien bien bien bien rapide rapide rapide rapide rapide

Date of experience: August 2, 2025
Germany
1 review
0 helpful votes
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Nice shop service, poor package
August 11, 2025

Since the shipping nowadays is not done with care, the product would benefit from a better wrapping

Date of experience: August 1, 2025
NL
1 review
0 helpful votes
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Goede service
August 11, 2025

Snelle bezorging. De poster kwam gevouwen aan, na dit te melden kregen we gelijk bericht dat er een nieuwe toegezonden werd. Ook deze supersnel ontvangen en deze x in een koker. Top service

Date of experience: August 1, 2025
Italy
1 review
0 helpful votes
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A souvenir.
August 11, 2025

I'd like to give a little but full of meaning gift to a friend of mine: we know each other since we were 6 and we met at primary school.
Momenterie will be a special souvenir for us with the exact moment when we met each other: stars and planets above us saw us growing up through the years.

Date of experience: August 1, 2025