MonotiquesReviews 26

I ordered from this company based on youtube reviews and now realize those ladies was paid to rave about there jeans. I ordered the first time and got my package a week late. The Jean's are ok, and i actually liked the stretch. However, I ordered again on black Friday and it has been a week and no shipping of my purchase nor a response from customer service by email, these people blatantly dont care about there customers. I have started a dispute for my money back on paypal. A real shame how such a shady company getting rave reviews by Instagram models and youtube gurus. I do not recommend this company at all!

I heard about this company based upon a referral while watching a YouTube video. The color of the jeans were okay, quality cheap based upon what I would have preferred and they ran extremely small. I usually wear a size 7, however, you would need a size 11, if you want them to fit.

I contacted customer service, twice through email but still no response. It is now going on 8 days since I sent my 1st email. They only do store credits and no exchanges. I would not recommend this online site. I would suggest before shopping online ALWAYS review the return policy because you never really know how the item is going to run based on size and if you're going to like the quality.

Just a suggestion to online stores: Great customer service and a easy return or exchange policy is what customers look for when shopping online. It's about long term relationship with customers, which in the end, builds a business even more.

I ordered from them just to avoid FashionNova, and I regret making such an impulse purchase. When I saw "Fast Shipping & Easy Return On All Orders Fully Tracked" on their site, I was impressed. But, I found out last minute that their return policy is no full refund, return shipping is on you (which is fine), but you only get store credit back (which is NOT fine). I contacted them within 5 minutes of placing the order to see if I can cancel, and they purposely ignored my email for days, then shipped out my package anyway. Again, I take that as my loss and mistake.

But to this day, I have yet to hear from them to reply to at least tell me "sorry we can't cancel the order". While the package did come 2-3 days as they advertised, I'm never purchasing from here again. If you're familiar with Aphrodite jeans and don't mind a store-credit-only return policy, shop here. They do ship fast. Otherwise, steer clear; their business model is like FashionNova and they are only known from Instagram, nowhere else. If you expect decent customer service and a shopping experience like a real retailer, you won't find it here.

I came across Monotiques when I was watching YouTubers. They were obviously given these jeans for free to promote them because not a single one of them mentioned the store-credit only return policy. Oh, and the website shows the jeans zoomed in at the pockets as if the pockets exist. I bought 4 pairs and not a single one had real front pockets and it's not stated anywhere on the product's description.