14 reviews for MovingHelp are not recommended
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Illinois
1 review
0 helpful votes

Uhaul Movers RlRS
February 14, 2025

I hired this team while relocating states.the first truck they were fast but kind of sloppy overall they seemed like they were trying hard and it was Alot of stuff.26ft truck packed tight. I asked if they would like to do the next truck I brought in a few days because we had all ready met they agreed. Few days later arrived with second truck.found New home had been robbed of several things while gone. Taken back I helped the guys unload the truck.one mentioned he was a U-Haul dealer and I was ready to ditch the 26 footer for something smaller. He helped me try to rent a 24/7 small truck on the website. I was denied because there was tape on my license.We parted ways. Shortly after I needed a truck again so I hit the guy up because I had his number from before. He helped me out and I got a truck for a couple hrs. Later that day he text I owed thousands and he was fired because of it. I had no idea what he was talking about I was in process of returning the rental.And went about my day and headed to home state.To find I was robbed again When I got to the new home.
Couple weeks later reveiwing my bank statement from move. I see I was charged for the denied rental there was another attempt via Uhaul to charge thousands that was denied due to lack of funds and there was also 2 more charges that had went through that shouldn't have even for the truck rental I had a couple hours I payed the guy directly via cash app not Uhaul. Same statement... Couple weeks later here and now. Previous home owner stops by asks about the one mover the U-Haul dealer The old owner happened to stop there when we unloaded 1st truck and seen the guys. He mentions something about him being at the house without me wondered if I had trouble that day. I'm like.umm what? Guy should have never been there with our me or alone or any thing like that. The old owner figured we were friends or something so he did not mention it prior. The next day my phone's acting slow so I got to delete old apps and check my storage clean my phone up some. And found The Uhaul app has been tagging my location multiple times a day all day long at all random times. U-Haul said there was no reasonI hadnot rented in some time when I asked them why. I then proceeded to ask who tags a customers location via there app if they are looking for equipment or whatever. She replied only a store owner.
For now it's still all being investigated
I shared this info with Uhaul the teams still up for hire somehow despite he said he was fired🤷

Tip for consumers:

U-Haul has not offered to look into or reemberse me for the transactions. They did not ask for any details and have shown no concern.

Date of experience: January 1, 2025
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