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From the business
mSpy has provided professional monitoring and tracking software to customers in more than 180 countries. Tracking solutions are delivered to consumers, businesses, corporations, educational, governmental, and non-profit organizations. Our software is extensively tested and updated regularly to ensure a stable operating environment for our customers. mSpy is the most powerful cell phone spy and tracking software that lets you monitor any iPhone/iPad or Android phone and tablets.
mSpy Reviews Summary
mSpy has a rating of 3.8 stars from 2,276 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and support team. mSpy ranks 3rd among Mobile Applications sites.
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Never thought I'd be someone who monitored their partner, but I had to get to the bottom of the late-night texts. MSpy helped me uncover a gambling problem, not an affair. It was a surprise, but this allowed us to seek help together.
Paid for subscription august 2023,took my money immeditaly out of my account tried numerous times to get someone to help from mspy to get it on mynphone im not too tech savvy could not get a response says nothing about having to get target phone that why i paid for subscription just to be ignored then wjen i spoke to them this morning they would give me a couple of months free if i left good reviews about them i have screen shots of the conversation nothing like sitting back and thaking peoples money for free no wonder at home on line jobs pay so well
When my family went through a rough patch, I felt my son drifting away. After mSpy revealed his struggle with the situation, it was my cue to reconnect. We've since had several family meetings to reaffirm our values and support one another through tough times.
I hate snooping, but the anxiety of not knowing was worse. After installing mSpy, I learned that my spouse was actually planning a surprise party for me and not having an affair. It was a relief, but it also taught me a lesson in trust.
I always believed that if he was cheating, I would want to know. MSpy provided that bitter knowledge. Seeing the messages was heartbreaking, but it empowered me to make informed decisions about our relationship.
Every parent worries that they don't know what their teen is up to. With mSpy, I caught glimpses of my child's online interactions and was relieved to know he wasn't involved in anything dangerous. It's reassured me that we're on the right track with our open-dialogue parenting approach.
After noticing odd calls at late hours, I decided to use mSpy and discovered a whole secret life. It was a tough wake-up call, but I'm grateful that I'm no longer living a lie. It's the clarity that helped me take steps toward a healthier future.
As a mother of a teenager, the worry is constant. MSpy has been an invaluable tool for me. It alerted me when my son received messages related to drugs and alcohol, opening up a crucial conversation about the pressures he faces. I'm grateful for the chance to guide him away from potential harm.
MSpy was instrumental in opening my eyes to my child's experience with bullying. It feels invasive, but knowing what he was dealing with daily has made us more proactive as parents, addressing the issue and fostering a safer environment for him to thrive.
I was on the fence about confronting my husband because I had no evidence, just gut feelings. MSpy changed that. I could see his text exchanges, which confirmed my fears. The hard proof was what I needed to address our issues directly.
Being in a long-distance relationship made me feel anxious sometimes. Using mSpy gave me insights into who she talked to and what she shared. Seeing nothing amiss actually built my trust. It's not about spying; it's about not feeling left in the dark.
I never considered myself the type to use a monitoring app, but when inconsistencies in my partner's stories grew, I tried mSpy. It was surprisingly intuitive. It turns out my suspicions were right, and I had been a blind optimist. Uncovering the truth was painful but necessary.
It's a scam website. They advertise having all the features, but when I purchased the 12-month package and completed the installation, I couldn't access anything. No WhatsApp, Facebook, call logs, GPS, messages... When I reported it, they said those features are only for the Unlimited package and suggested I upgrade by paying more. What the heck? I demanded a refund, they refused and said their network technician would guide me through reinstalling. Then they requested I have the monitored person's phone for at least 45 minutes for them to install it on my computer. After setting it up, they said I could monitor their monitor phone in the future but only if I connect their phone via USB to my computer and using the same wifi. What nonsense! If I have their phone in hand, why would I need to buy this app? It's ridiculous. And to top it off, they froze my account and claimed it would expire on 1/4/2024, while I purchased the premium package on 26/12/2023. I emailed them about this issue but got no response. I really don't understand how they got 4 or 5-star ratings. Definitely a scam!
Dear Sally,
I'm sorry to hear about your frustrating experience. We strive to provide clear and accurate information about our product's features and packages, and I apologize if there was any confusion or miscommunication regarding the features included in the package you purchased.
Regarding the refund request and technical support process, it's disappointing to hear that you didn't receive satisfactory assistance. We take customer feedback seriously and will review our support procedures to ensure that all customers receive the assistance they need.
Additionally, the issue with your account expiration date is concerning, and I apologize for any inconvenience this has caused. We'll investigate this matter further to ensure that it's resolved promptly.
Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. If there's anything specific we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us directly.
I was told i was going to be charged 28. Instead they charged me 100! Ontop of it after an hour of installing and purchsing it i was logged out of my account and couldnt log back in. They dont have a number you can call and ontop of it there online support didnt get back to me for almost a week. Im telling them that i want my money bck as i thought i was only being charged 28 and now they refuse to give it back. This app is the worst do not give them your money!
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
Majority of the functions only work on Android but they don't advertise it that way. I asked for a refund immediately after purchasing and they refused even the app doesn't work as advertised.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
I purchased the Parentaler app, went through the buying process thinking I was purchasing and it was not until AFTER the purchase process that you start getting emails from Mspy, saying that's the product you've purchased. The Parentaler website says it will work on iOS13+ however because you've unknowingly purchased Mspy, which does NOT work in iOS 16, THE PRODUCT DOES NOT WORK. When you ask for a refund because the app doesn't work on iOS they quote the mspy refund policy, which you have no idea about because you purchased off the Parentaler web site. All in all the whole thing is a scam, DO NOT PURCHASE FROM MSPY OR PARENALER, THE PRODUCT DOES NOT WORK IN iOS.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
This does not work and they just take your money alot of run away for tech support. Once u pay u are screwed whether the service works or not. Buyer Beware
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. We would really appreciate if you provide us with your Customer ID or email address. As soon as we locate your account, we will do our best to assist you promptly and solve this issue.
Thank you for your understanding and patience!
All these positive reviews are a joke. The majority of features don't work and if you need assistance you have to pay for anything beyond the service rep copy/pasting the useless documents that didn't even make sense. I used to use spyzie and was MUCH happier with their reliability and customer service!
I registered to the mspy application. I asked to cancel my membership on the first day of my membership, but I did not get any results. I have the right to cancel within 14 days. I want a refund, I do not receive an answer.
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!
They are very bad when they are selling the subscription they will be behind you and give you false information once after you buy their subscription they won't even care you and then they tell that you have agreed to the terms and conditions this is how the app works. Trust me while purchasing the app it's all the fake information they give you don't ever trust them and loose your money. After buying subscriptions getting hold of them is almost impossible. Don't waste your money as I did.
Dear Monila,
I'm sorry to hear about your disappointing experience with our service. It's concerning to hear that you felt misled during the subscription process and encountered difficulties in getting assistance afterward. We strive to provide accurate information and reliable support to all our customers, and I apologize if we fell short of your expectations in this regard.
Your feedback is valuable to us, and we take it seriously as we continuously work to improve our services and ensure a better experience for our users. If there's anything specific you'd like to address or if you have any further concerns, please don't hesitate to reach out to us. We're here to help resolve any issues you may have encountered and regain your trust in our service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!