Overview
mSpy has a rating of 4.2 stars from 2,131 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
My daughter has started going to parties, and while I trust her, I still worry. MSpy lets me track her location so that if something ever goes wrong, I can step in immediately.
I purchased mSpy with the hope of using its features to monitor a device, but I encountered nothing but issues. First, many of the features, including the screen recorder, did not work as advertised. When I reached out to customer support, they gave me vague instructions that didn't solve the problem. After submitting a refund request, I was told that I had to use an optional service called "mAssistance" instead of a refund. Even though I didn't request or authorize this service, I was charged for it. When I contested the charge, their support team simply pointed me to their refund policy, which seems designed to avoid refunds under almost any circumstance, including technical failures. Despite numerous attempts to resolve the issue, I was left feeling scammed, as mSpy refuses to honor a refund for a product that didn't meet expectations. Their customer support is unhelpful, and their policies are overly restrictive. I would strongly advise others to avoid mSpy. There are better, more reliable alternatives on the market, and mSpy's service and policies do not reflect their promises. EDIT:
As you may have noticed, I have deliberately stopped responding to your emails. This decision was made following my lawyer's advice, given the ongoing legal actions against your company. At this point, complaints have been officially submitted to all competent authorities, including the National Authority for Consumer Protection (ANPC), the Romanian Police, the Cybercrime Division, the European Consumer Centre (ECC), and the European Data Protection Board (EDPB). All relevant documentation and communication have been provided to them as evidence. Your refusal to address the unauthorized charges, despite multiple amicable attempts, has now escalated into formal investigations at multiple levels. I trust you will soon be contacted by the respective institutions. I will refrain from any further direct communication with you, unless advised otherwise by my legal representative.
Trust is important in parenting, but so is safety. My daughter told me she was at a friend's house, but mSpy showed she was somewhere else. After that, we had a real conversation about honesty.
David Cooper answered all my questions and gave me great assistance with the trouble I was having. He explained everything really clearly and tried to help with everything I asked.
Dear Emma,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that our support team was able to assist you and provide clear, helpful explanations. Your satisfaction is important to us!
If you need any assistance, we’re always here to help!
MSPY support
The company makes false advertising, offers a service that does not exist after purchasing the plan they demand that we purchase a larger plan that is not listed on the website to have more benefits. I do not recommend it to anyone.
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy. Com where we can assist you in real-time.
You can enter the Live Chat from mspy. Com website or click Chat in your profile from the menu.
The app on the extreme plan provides everything I needed and the quality is great. I can now be at peace and know everything that is going on. I received very efficient and objective support from Christian Hill in regards to some doubts and usage and I'm very satisfied.
Dear Customer,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that the Extreme plan provided everything you needed and that our support team was able to assist you efficiently. Your peace of mind is important to us!
If you need any assistance, we’re always here to help!
MSPY support
MSpy makes it easy to stay informed about my child's activity. Instead of juggling multiple apps, I can check messages, location, and browsing history all in one place.
There was a few bumps in the road in the beginning, as the days wen on, I became very satisfied with the service. I will highly recommend Mspy, it has helped me alot.
Dear Debra,
Thank you for the 5-star rating and your feedback! We’re glad to hear that mSpy has been helpful and that you’re satisfied with the service. We appreciate your recommendation!
If you need any assistance, we’re always here to help!
MSpy support
Great job for everything. I appreciate the timely service and support. You guys are truly the best i have ever experienced. I will definetly recommend you all
Setting up mSpy was way easier than I expected. The instructions were clear, and everything was running in minutes.
Mr. David Cooper was kind and gave a proper guidance for the service update issue. Let me try the solution provided by him
Dear Pramod,
Thank you for the 5-star rating and your feedback! We’re glad to hear that our support team was able to assist you with the service update issue and provide clear guidance. We hope the solution works well for you.
If you need any assistance, we’re always here to help!
MSPY support
My daughter and I have a strong relationship, but mSpy helped me realize she was struggling with friendships. It gave me a way to support her better.
When our son went away to college, we started using mSpy to check in without constantly calling. It's been a great tool for peace of mind.
This company literally took my money without using the product. After I accepted the service with a discounted price of 34$ I realized quickly it would not work with the devices I needed. I needed to monitor my child's IOS from my android. I was then charged 75$ instead and immediately notified customer service of my error and that I had NOT even downloaded the software let alone utilized any part of the service. I didn't even complete my information for the subscription. I have been emailing them for 2 weeks regarding a refund with NOTHING but refusal! HORRIBLE SERVICE!
Hi,
Thank you for sharing your feedback, and we're truly sorry for the frustration you've experienced.
Please know that our Billing Department has already reviewed your case and provided you with all available alternatives via email. According to our records, the charges reflect the selections made during the checkout process, including any additional services that were accepted at that time.
Page Lank is helpful. Patient to help me reinstall. Nice and kind. Make me no worry waiting him settle my target device
Is help me know what is around me, make me feel secure. And the staff david cooper is very helpful as well.
Patient explain to me what is the problem
David Cooper is very helpful and patient listen to my concerns, help me solve all my problems.
I always happen no reason uninstall the app in my monitor phone. They always help me on this
I installed mSpy when my 12-year-old son became more secretive and wouldn't open up about his struggles. With a minimal subscription, I checked his chats and uncovered the issue. Now, I use it occasionally to keep an eye on things.
Christian hill was very helpfull agent, i am very satisfied with the app really great tool to check your kids activities
Dear Buff,
Thank you for the 5-star rating and for sharing your experience! We’re glad to hear that the app has been helpful in keeping track of your kids’ activities. We truly appreciate your kind words about our support team, and we’re happy to know you’re satisfied with the service.
If you need any assistance, we’re always here to help!
MSPY support
Christian was extremely helpful and answered all my questions directly with straight forward he made me very comfortable with resolving my problem myself
Dear Jason,
Thank you for the 5-star rating and your feedback! We’re so glad to hear that our team was able to assist you effectively and help you feel comfortable resolving your issue. Your satisfaction means a lot to us!
If you need any assistance, we’re always here to help!
MSPY support
After using this service for several months, my approach to online safety has improved significantly. I now have a clearer picture of my children's online presence and the tools needed to protect them from risks.
Dear Andrew,
It’s great to hear that the service is helping you feel more confident in keeping your kids safe online. We're always here to support you in this journey!
The application does its job. The application is very intuitive and easy to use.
David Cooper from support is very helpful.
Dear Customer,
Thank you for the 5-star rating and your feedback! We’re glad to hear that the application is intuitive and easy to use. We also appreciate your kind words about our support team – we're always here to help!
MSPY support
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- Tallinn, Campeche, Estonia
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know, we will gladly help!