Overview
mSpy has a rating of 4.1 stars from 1,991 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with mSpy most frequently mention social media, text messages and online activity. mSpy ranks 3rd among Mobile Applications sites.
This tool helps ensure that children stay out of trouble while allowing for a close parent-child relationship based on trust and safety.
I was looking into getting MSpy or bark to monitor my kids phones. I had a chat with someone from MSpy because bark you have to have a computer to monitor everything. So I made sure I didn't have to have a computer that I could do everything from my phone. The guy I spoke with told me I could use all the features from my phone. I ended up going with them and paid over $350. Come to find out you can't do everything from your phone. All you can do is track them and see just the phone numbers they call and text. You cannot actually see the text. Which I was told you could. Now they are refusing to give my money back so I'm out $350+. My Verizon family does all of that for $4.99 a month. They are ripping people off. And you can't do most of the things even with a computer for an iPhone only an android. Save your money! It's not worth it. And they will NOT give your money back if you are unhappy with the service!
I bought this software, as well as their remote access technician support and 24/7 support and now they tell me it will not work on i14 with iOS 17 unless the device and the PC/Mac are on the same Wi Fi network and even then it will not provide WhatsApp monitoring or photos...their sales blurb says "access the device from anywhere, without the user detecting it"...DO NOT spend your money on this.
Response:
We sincerely apologize for any confusion or inconvenience caused. Allow us to clarify:
MSpy provides WhatsApp monitoring, photos, and other features via Wi-Fi when both the target iOS 17 device and the monitoring PC/Mac are connected to the same Wi-Fi network. This requirement is due to the security protocols introduced with iOS updates, which are beyond our control.
The phrase “access the device from anywhere” applies to certain functionalities, which are clearly explained in our product documentation and depend on the configuration chosen during installation.
We encourage you to contact our support team so that we can assist you in setting up the software correctly to ensure you can access the features you need. Our technicians are here 24/7 to help resolve any issues.
Initially, I had trouble accessing certain details after linking my child's phone, but customer support quickly resolved the issue.
My daughter started coming home later without clear explanations. With mSpy, I no longer have to guess where she's been.
I've tested several apps, but mSpy is the only one that provides precise location tracking, including history and geofencing.
(1 star)
WARNING - Suspicious Practices and Dubious Payments
- Company switches names between mdtation.pro and brainfield.pro
- Customer service ignores refund requests
- Refuses to provide chat history
- Company based in Cyprus with Latvian phone number (+372)
- No service provided after payment
My experience:
I was charged multiple times for a supposed "extreme plan". No access or service was ever provided after payments. Customer service refuses to acknowledge payments despite bank evidence.
My advice: AVOID this company. If you have already paid, contact your bank immediately.
Stay away from both mdtation.pro and brainfield.pro - same company, same scam tactics.
Hello,
Thank you for sharing your concerns, and we’re sorry to hear about your experience. Let me address your feedback and provide some clarification:
mSpy operates under its registered names and provides transparent information about its practices. Any discrepancy regarding names or contact details might stem from payment processing services or third-party affiliates. However, if you suspect any irregularity, we’re happy to investigate further.
We aim to provide the best possible customer support experience. If you’re missing chat history or feel your request wasn’t handled appropriately, we deeply apologize. Please provide your ticket number, and we’ll ensure your query is revisited and addressed promptly.
Our refund policy is clearly stated on our website. If you’re eligible for a refund, our team will process it as quickly as possible. If you believe your request has been unfairly denied, please escalate your issue by contacting us again.
We’re here to assist you and ensure your concerns are resolved. Your feedback is essential for improving our services, and we appreciate you bringing this matter to our attention.
The ability to see messages and call logs allows me to better understand my child's social circle.
I'm very happy with my subscription! It reassures me that my children are safe and doing well.
Please don't make the same mistake as me because I didn't pay attention on people's review and now, I got big scam. Nothing works and even to speak to customer service, they want you to pay a fee for that access.
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
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- Tallinn, Campeche, Estonia
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are truly sorry to hear about your experience and appreciate the opportunity to address your concerns.
For iPhone monitoring, certain features such as text message content, social media activity, and photos may require a local Wi-Fi connection or a computer for setup due to iOS restrictions. We aim to provide accurate and transparent information during the purchasing process, and we sincerely apologize if there was any misunderstanding during your initial consultation.
Our Billing Department has already provided you with alternatives, please check your email. Please let us know which one is suitable for you, and we will gladly help you set it up.
We encourage you to contact us directly through our support team to address your concerns further and ensure that we find a solution that works for you and your family.