mSpy

I originally purchased mSpy's app on 30 August 2024 for USD 39.99, believing it to be a one-time payment. On 22 September 2024, I was unexpectedly billed USD 69.99—only 23 days after my purchase, despite mSpy's claim that their subscription cycle is 28 days. According to their policy, I should have been billed on 27 September 2024, not 22 September.

To further add to this, on 19 October 2024, the same day I escalated my complaint and requested a cancellation, mSpy billed me yet again for USD 69.99. This charge came 8 days before the correct next billing date of 27 October, and was processed immediately after I informed them that I wanted to cancel. This makes it clear that the company is intentionally disregarding customer requests for cancellation and is engaging in dishonest and deceptive practices.

I subscribed to mSpy, but I was unable to use the service because it's blocked in my country. I opened a ticket requesting a cancellation and refund, but the support was incredibly slow and unhelpful. I had to wait three days for each reply, and after all that time, they refused to refund the service I never used and won't be able to use. Very frustrating experience – I do not recommend their service if you're expecting decent customer support or flexibility.

Awful company. It's basically a scam. The discounts you see are lies. The adverts and FAQs are lies. Their website even lies about their review score from sitejabber. Hidden fees everywhere, took the money immediately and was 3 times the amount at the start. They don't tell you about the no refund policy. The have a billing support team and refund form but their refund policy basically writes everything out as a legitimate reason except if the service doesn't work and they can't fix it - but having read some other reviews, even then they don't give a refund or a token refund. It's a disgusting company that needs to be looked into by authorities and ombudsman's for lying to customers.

Don't buy the software wasting your money and wasting your time. It's really a bad experience with this app and software. Read the policy carefully before you purchase the order.

The payment page glitched and I ended up being charged twice. When I contacted for a refund for ONE of the charges (not a full refund) I was told that it didn't fall within their refund policy and I would not be getting a refund. The app itself is very unimpressive - takes multiple times trying to get things to sync properly, doesn't actually sync location every 5 minutes as it claims (more like every 3 hours). Customer service and function get 0 stars. The fact that I currently have two concurrent subscriptions and they can't possibly help me is such a joke.

It's a SCAM. I wanted a product that safeguarded my child's phone and laptop but got carried away with all the potential safeguarding fixes that the company promises in their promo's. But it's a SCAM because it is more or less an AI customer service that doesn't actually provide real time as you would expect technical support. I purchased this on 4 Sep and the next day (without installing) requested a refund. I tried to follow the instruction process but there appeared be glitches, tried over 24 hr period to get real support but realised there is none. I have emailed numerous times since, no response. This refund is just under £200. Can't really say how the product is but the customer service is nonexistent. Don't take the risk of giving your monies away on this. Just frustrated I fell for it, once you start looking at the reviews you realise there is a real issue.