I have been in the home since 05/20/2024 and officially moved in on 05/23/2024. This has been a horrific experience dealing with your property management company. When I moved into the home there were several things wrong with my home that took almost five months to complete. One of the major issues with my home was that there was a major leak in my home that caused an increase in my water bill. It took Main Street Renewal 3 times to come out and actually fix the issues properly. I had to call Main Street Renewal to advise you all that I was receiving messages from my water company that water was running, and I had to pay over $500.00 to keep my water on. I have called MS Renewal several times to get a receipt for the plumber and MS Renewal keeps sending inaccurate info to help me get an adjustment on my bill with the city of Fort Worth Water. When I spoke with Ivan, he promised to give me a credit on my rent for the accusive fees and payment from the Water company. My rent hasn't been adjusted nor has anyone reached back out to me. On 11/08/2024 I submitted a request to have an early termination on my lease due to my daughter being mental ill and having to move back to TN where her medical doctors can assist with her condition and provide medical assistance and medication. I have emailed, posted on the portal and sent over police reports and medical information advising of her condition. Christopher Gomez Sibaja advised that the reason he denied my request was because the Police and medical documents were dated for 2023 when the reports clearly say January and June 2024 and he closed my case on 11/28/2024. I then spoke with Alliziar (who was so attentive and through) on 12/02/2024 who advised that he had escalated the request and that I should hear a response on the following day. I called on 12/03/2024 and spoke with Sebatian (CSR), Kevin (supervisor WHO HUNG UP ON ME), Shane (CSR) and Mark A. (CSR) and they all have either hung up on me or had the unwillingness to assist. Luigi called on 12/04/2024 and advised that "based on the documents provided, he doesn't see a reason as to why my request we would be denied" (per Luigi). Luigi advised the CSR hat he would call me back on 12/05/2024 within 20 minutes and we have NOT heard from him. It's been days since we've heard from him. I have been recording the calls where on 12/06/2024 I was hung up on by Mario, Gyro, Bryan and Kevin (12/05/24) and on (12/06/2024) I was hung up on by Ashley and Michael. I have been waiting on a decision since 10/28/2024 and NO ONE will assist me.