MyBrittanys

I placed an order in November and asked how long they estimated shipping would take. After receiving no response, I reached out to their FB page and asked there. Still no response, next thing I know the order was cancelled. I called their phone number and the woman was very rude and kept telling me that she didn't have time to answer my questions. She gave me multiple excuses about why my order was cancelled, none of which made sense and when I pointed it out she rudely told me that she didn't have time for me and told me to replace my order but that I wouldn't be able to ask any questions about it and then she hung up on me. I placed 2 more orders, one of which got cancelled immediately, however my money still has not been refunded for that even though I have an open PayPal claim from a week ago. My third (and final) order was also cancelled with no explanation. This has been the worst customer service I have ever experienced and I would not recommend them to anyone. The woman is clearly too stressed to be running a business like this and taking it out on her customers is only going to lead to trouble.

I ordered, $44 for clothing on a 14.5 inch doll, this was a gift to a little girl, that her life is not great. Your company and the post office said it was delivered. I have not received the items. Called your office with little or no care what's so ever about the situation. She told me over and over to call the post office, nothing she could do. She was not shipping product out that's she is not getting paid for. Which, I did not ask for that and I perfectly understand that. However, she did not know how much or what I ordered. Never got to the point of what my order number was. Not her problem attitude. Very unprofessional, on the call, guy in the background, making comments, about the call. Did not argue or raise me my voice. What I said was very polite. "I understand, Ok thank you" A little compassion and customer service goes a long way. I do not think I will purchase anything from your company, not because, I didn't get something for free. But because of the poor customer service I received. Did not respond to my email or message me back through PayPal. It is in transit somewhere. It is a shame because these items were truly wanted. I have thought about it and I have changed my point of view. Why should I have to pay for something I did not receive. No proof of it being delivered, just hear say by you and the post office. No picture showing of the delivery. Post office is at fault, too. It is your responsibility to make sure the product gets to me, I paid for that, with you not the post office. Should of looked at the reviews.

Same story as me. You hear never back. Bought doll stuff in 2019... they took the money in Oct 2019 but no doll stuff coming to my place
You can phone. Leave email. Etc but NO reply back

If you are outside of the USA be VERY careful when ordering from this supplier. I was very excited to place an order with them after finding this new supplier for my Australian based doll store. Order was placed on the 10th of May for $769 USD of stock. I sent them an email immediately letting them know who I was, my business details and if there were any issues with the order to let me know. They responded after a couple of days asking for proof of ID and a written email stating I was using a freight forwarder (very common, I do it with all my US stock to minimise my shipping costs). Then they went silent on my, I repeatedly asked for confirmation my order was being processed as it was now the 4th of June and the order still had not been fulfilled. After many many emails begging for an update and beginning to get very worried I was dealing with a scammer. They finally responded with a very vague question about why I had used two different addresses - I hadn't! An absolutely horrible customer service experience, I have dealt with Sophia's Dolls Clothes and American Fashion World for years with no issues. This company is terrible to deal with so beware!

Last week I ordered Bumble Bee Costume For American Girl Dolls Wellie Wishers doll from the website, I got my delivery within a 3 days nice service by mybrittany also doll is very beautiful same as in picture... Good job keep it up...

I placed 3 orders on MyBrittany.com and they charged $130.59 from my account. I received the first order except for 1 item (they removed it even though it's available in their site). For the 2 remaining orders, upon seeing that they have not shipped them after 6 days, I called *******719 to ask for my order status. The lady said "WE DON'T HAVE TIME TO BABYSIT YOUR ORDERS. YOU ONLY ORDERED ADD-ONS". Nope, I also ordered for clothes. But I ordered a lot of shoes and glasses. I mean, hello, we are talking about remaining $74.73 that they took from me and items that were not shipped. So, I asked if they are going to give my money back coz they already took it. MyBrittany said "WE DON'T HAVE TIME TO BABYSIT YOUR ORDERS. WE ARE TOO BUSY". Seriously, granted that I didn't immediately see their note in their website that you have to order the clothes before you can order add-ons, the fact remains that I ordered clothes, shoes, and glasses in the 3 orders and their website allowed me to place the orders and they charged my account accordingly. How rude of them to say "WE DON'T HAVE TIME TO BABYSIT YOUR ORDERS. WE ARE TOO BUSY" instead of at least letting me know what's wrong and to tell me that they will just cancel my orders. So guys, if your orders are just $130+, this company is RUDE —-. I'll follow up to take my money back coz they're fast in taking your money even though they have no intention of shipping your items. Don't make your kids expect for items from this company until you receive them already.

HER PRODUCT RIPS ON THE DOLL AND HER CUSTOMER SERVICE IS BEYOND HORRIFYING! ID GIVE 0 IF I COULD. THEY ALSO DID NOT SEND ITEMS AND HAVE NO REMORSE THEY ARE RUDE TO YOU AND EXPECT YOU TO BE NICE