Some how my home page was changed/ I had it put back and also had the computer cleaned and I puchasted the new software
I am not tech savvy and rely on those that are to help me with these issues when I get in a pickle. USTech Support has NEVER failed me. The gentlemen I worked with today was FABULOUS and thorough for which I am grateful and reminds me how lucky I am to have this service! Thank you -- thank you THANK YOU!
Only issue I had was I thought I was paying Canadian but it's understandable; e. My support worker was thorough in his work and very informal I am pleased by his service thanks
Tell US Tech Support what you need for your computer, They will protect your ID.
And clean your PC, buy their program, I am new at it today, I am sure USTech will protect my computer for time I paid them for their services.
Try me again in 2 to 3 days. Can't evaluate it with out trrying it. ALSO I am trying to get you to fix a second computer that you can't seem to connect with!
I have never been so mad at any product or service in my life. I saw the ads on TV just like everyone else and did just what it said. I THOUGHT my computer was slow BEFORE I downloaded this program. It caused a blue screen. I paid for it, downloaded it, ran it and then restarted my laptop and then it went straight to the blue screen they CLAIM it can fix. I tried everything, I couldn't even get into safe mode, so I had to take it to a repair shopt get it fixed.
Luckily I found a company called Discount Computer Repair. They fixed it, made it twice as fast as it had been, and charged me a lot less than MyCleanPC did to mess it up. Don't use this product find a reputible repair company and don't get scammed.
Was never able to activate software after I paid.
Tech support agent Marvin Villarin refused my repeated refund request. NEVER USED THE SOFTWARE, BECAUSE I WASN'T ABLE TO ACTIVATE IT.
Decided to check out mycleanpc.com after viewing a TV ad. The site advertised the service at $49, so I decided to pass. As I was closing the window, the site offered me a special of $20, which I accepted. A software utility was downloaded to my PC and I received a message that I had to call an 800 number to have the software activated.
The 800 number turned out to be a "support technician" who remoted into my PC, ran a CyberDefencer scorecard program, then proceeded to tell me that my computer was in desperate need of cleaning and tuning up by a professional technician and assured me that the only reasonable course of action would be to purchase their $389.97/2 yr service contract for remote support.
I decided to pass, refused to activate their registry cleaner software, then spent the next hour on the phone trying to cancel my subscription. While cancelling, the customer service rep tried several times to refuse to cancel me, stating that it was "too soon" and imploring me to just try the software for another week.
Finally convincer her to cancel me and got a confirmation #... no clue if she actually did cancel my purchase.
Stay away from these guys.
My computer sound was muted. I couldn't get it to unmute. Called for help. You went beyond what I called about and check for viruses. Two were found and they were removed. Thanks for the great work.
Excellent service and knowledge repaired the problem in a very short amount of time. It's great to know that US tech support is threr whenever I need their services
Reported a message from Firefox about a critical error about an adware spyware virus and told to call a number to correct, but called US Tech Support instead, because of the trust I have in US Tech Support.
Think the scan was fine but am unsure that it solved one of the problems that it detected, I can only hope that I can understand what I need to do to complete the correction that needs to be done,
The computer had been invaded and spyware and malware had been placed on it. US Tech support cleaned and removed all of that. Now the computer should be safe to use again.
I used this service several years ago and then i decided to cancell it and I went with another service and was with them for a year and then I decided to go back to My Clean PC and USTECH SUPPORT as this is a much better service.
My computer would jump from one page to another on its oun. Tech found prob in that my touch screen was malfuncting. Since I do not use the feature I would never have gussed that was the issue.
Did virus and spyware check. Cleaned junk files. Cleaned junk files that were causing the computer to run slow. Cleaned viruses, malware and spyware that were causing computer problems.
I have had several things go wrong with my computer that if I had not had US Tech Support, I would have had to buy a new computer. Thanks so much US Tech Support. A great value and good friend.
All the help and support you could want! Nice tech. Every thing I had wanted to ask was answered in a way anyone could understand! Great value!
There was no waiting around the technician started working from the get go, and it didn't take up all of my day, I appreciate that.
So far they have been very helpful and all works well, program got accidently cancelled but easy to re-do the contract and get back on board
Overview
The company's reputation is characterized by a mix of positive and negative feedback. Customers appreciate the effectiveness of the software in resolving computer issues and commend the availability of human support, which some view as a significant advantage. However, numerous complaints highlight unethical billing practices, including unauthorized charges and difficulties in canceling subscriptions. Many customers express frustration with upselling tactics during support calls and inadequate refund policies. Overall, while the service can provide value, the company's customer service approach appears to require significant improvement to address billing transparency and enhance customer trust.
This summary is generated by AI, based on text from customer reviews
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- Pasadena, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members