I ordered a necklace from them over 2 months ago, they claim to handmake every item tailored to your needs. I asked for a lowercase letter at the beginning of the necklace and was told this wouldnt be an issue. I then received notice that it was being shipped, fast forward 2 weeks from then and I didnt receive a product. When I emailed them they told me they were sorry for the delay and offered me a free item. Fast forward 2 weeks from that, still no product or free item. I emailed them again and was told the product did not meet their quality standards and was held back, then I emailed again a week later and was told the product hasnt even been made nevertheless even shipped because it was held up in production. The issue was that my lowercased beginning letter was a "special order" and has been held up in production. If every necklace is custom made and all I requested was a lowercased letter what is the issue!?! Customer service keeps giving the run around, there is no one to talk to on the phone and I keep having to email a new customer service rep. This company is ridiculous. I WILL NEVER BUY FROM THEM AGAIN OR RECCOMEND THEM TO ANYONE EVER!