MyPlumberDFW

I processed a home warranty claim for a leak. AHS assigned My Plumber to my job. The contractor named DENNIS with My Plumber comes out to my house for a water leak that initially we thought was a slab leak due to water seeping from below flooring and under walls. I saw them at street prior to coming in opening up 1 of my 2 metal meter plates and turning off valve.
It was determined my air conditioner condenser line was clogged in sub basin of floor under house.
My Plumber unclogged leak and left but did not turn my water valve they turned off back on (not known until 6 days later) In the process of unclogging the drain, they completely removed copper piping from sub basin (which was difficult to do as I watched him) and did not put it back correctly so STILL having to work with AHS to get another company back out to fix what he didn't put back.

In the week after they came, I noticed that my sprinklers would not come on.
Could not resolve issue at panel, so called a sprinkler repair contractor. Paid a $120 service fee for them to be there for 1 hour and 30 min. Prior to deciphering that my valve for water to my sprinkler had been turned off. I was livid. I paid sprinkler repair company and immediately called My Plumber to report what had happened and that I need to be reimbursed for their incompetence.
After 3 calls, I never got put through to a supervisor. Instead, the technician HIMSELF was put on the phone by the receptionist who was of course defensive, denied any wrong doing and said hell no he was not accountable and that he did not turn off any valve and to stop being accusatory. As the home owner who had this contractor come to my home to fix a problem, they are accountable. When it was clear he would not put me through to the supervisor, I got angry and Then he hung up on me. They would not answer my call for the next 3 days and pushed me through to VM of which no calls were returned.
I resorted to calling AHS because they hire the contractors they outsource and thought I would get them to manage the issue. After 5 phone calls into customer service, over 10 hrs. Of wasted time on the phone, talking with 2 supervisors and getting told the problem would be handed over to contractor relations to address directly with the company, AHS tells me that I must handle the issue directly with the company and their is nothing they can or will do.
My Plumber "thought" they turned off my water. They didn't. They turned off my sprinkler. Worse yet, upon their departure they didn't turn back on what they turned off. How was I as the home owner supposed to know what they did or didn't do. They should be accountable. Isn't that why they have insurance if they don't pay it out of pocket?
I will be reporting them to the BBB whether they are accredited or not, I will be reporting them to the Texas State Board of Certified Plumbers and I will post as many reviews as I can.

Who treats consumers like that? This is unacceptable.
Everyone makes mistakes--but stand up and be accountable.

If the company themselves won't take accountability and hold this contractor responsible for the fee directly, if the company won't pay it, then they should file it on their insurance.
Horrible customer service!