website thubmnail of Naio
How would you rate Naio?
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France
1 review
0 helpful votes
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Awful experience
April 1, 2020

I ordered a few gel polishes (135 £), the parcel was lost UPS delivered it at another country.

I opened a claim at Paypal and UPS; Paypal closed in favor of Naio although UPS admitted the parcel was lost. UPS issued a total refund at Naio, I sent mails to Naio but no answer.

Never ordered at this company, their polishes arent so amazing, poor quality for some of them.

Date of experience: March 31, 2020
Tennessee
1 review
0 helpful votes
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Awesome products
January 24, 2021

All the polish I have bought are so much better than any I have ever used. The brushes last much longer than the ones purchased locally also the foils are beautiful.

Date of experience: January 23, 2021
Australia
1 review
2 helpful votes
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After watching and admiring Naio's youtube videos for 2+ years I finally bit the bullet and ordered one of their kits.

I ordered products on the 18/12/2015. Their website informed me that goods would be shipped and delivered prior to Christmas. The goods were NOT shipped by Naio until 5/1/2016.

As per their terms and conditions cancellations can be made prior to shipment for a full refund.

I requested a cancellation on 27/12/2015, was lied to and told the products had been shipped which they weren't, and then after a week long battle with their customer service I was rudely told to sell them locally if I no longer required the products as being an international purchaser meant that returning the products would cost more than the refund.

The products that arrived were smaller than they appear on the website.

If you are purchasing from overseas AVOID THESE PEOPLE. The freight charges are ridiculous, they have not concept of customer service, they have no understanding of their OWN terms and conditions of sale which are in place to help protect you as the buyer, and are happy to lie and deceive in order to keep your money.

Date of experience: January 12, 2016
GB
1 review
1 helpful vote
Follow Andrada H.
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I have only recently started doing my own nails but these products just do it for you!
I am recommending Naio Nails 100%

Date of experience: July 7, 2017
GB
1 review
2 helpful votes
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Ordered many times
March 22, 2013

Ordered many times - items aways arrive quickly and never had a complaint about quality from my customers.

Date of experience: March 22, 2013
Texas
1 review
1 helpful vote
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Kirsty Meakin is a super talented nail artist and her products are just as equally amazing. I highly recommend them.

Date of experience: July 14, 2020
GB
1 review
2 helpful votes
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Ordered at 2pm Monday and received my order this morning. Naio Nais products look great. Fantastic selection of acrylic powder colours.

Date of experience: November 20, 2012

Overview

Naio has a rating of 3.4 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. Naio ranks 5th among Nails sites.

service
7
value
7
shipping
7
returns
3
quality
6