NationWide Building Society

Members of staff are the RUDEST people that I have ever met at in my life! Very entitled, arrogant and condescending! Whenever I am at the Hayes and Uxbridge branches, I do NOT feel welcomed at all! They have messed up transcations of a lot money from Natwest! I AM VERY HAPPY THAT IT WILL HAVE BEEN SUCCESSFULLY RESOLVED/SORTED OUT! BUT WORDS TO DESCRIBE THE SERVICE: PATHETIC, ATROCIOUS, INCOMPTENT, PITIFUL AND GARBAGE! I COULD NOT CARE LESS/GIVE DAMN ABOUT THEIR CEO, MANAGING DIRECTOR! I AM THE PERFECT CUSTOMER AND I BOTH DEMAND/DESERVE IMPECCABLE PERFECTION!

After being scammed by a deceitful trading platform and feeling discouraged by the financial setbacks, I discovered SecuresenceGlobal. Their professionalism, expertise, and compassion stood out to me when I contacted them. The SecuresenceGlobal team promptly investigated my situation and developed a tailored plan to help me reclaim my funds, showcasing their extensive understanding of financial fraud and their access to crucial resources. Their knowledge gave me assurance that they were capable of handling challenging circumstances proficiently.

I have been with these jokers for over a decade. You would think that track record means something but it does not. I am a UK citizen living overseas. And I cannot tell you how many times in a month I go to do something, depending on my card, and the card is restricted or blocked. I call up and they said No-trace due to issue with my address (they do not let me use my poBox). Ok I get the card unblocked. Next month card is not working what is it now? OH, we detected fraud and blocked your card. I was buying something from a number one website in South Africa, like the ebay of SA. So they cancelled my card and after 4 attempts I got it. They posted my card to SA using standard post (it never arrived). I said I would send FedEx to collect it--no can do. Can they post it by FedEX-- no can do SA is too dangerous. On and on. Send it to my mates house--still no card. All this time i have NO MONEY.
Next month something else, some new EU regulations. Card blocked. I sent them all the required info by FedEx and still card blocked. No explanation now why still blocked. Everyone I speak to is giving a different story. Apparently they cannot email me, they cannot talk to the fraud blocking department, nothing. So something as important as my money I cannot get access to. And no one knows why. Even within the bank they cannot give me an answer. So another week without my card.

I for one do not trust call centre staff as I have been lied to by them too many times. The call centre staff that this company employ are no exception. Case in point, yesterday I called using a phone I have never used to call Nationwide before. I was not asked any identifying questions before being put through to someone. This phone is also not registered with them. Yet after ten minutes (approx) the woman slips and tells me my name. I point out approx two minutes later that she had told me my name. She went into denial. You know the kind of denial that call centre staff excel at. That is change the subject, make an excuse such as I dont recall doing that etc... Not only this but she had asked previously whether there were any other questions I had that she could help me with. So of course I started asking questions about their telephone customer service, to which she tried one way after another to not answer any questions. I said to her you have no intention of honouring what you promised. After 26 minutes she put the phone down on myself. This is another thing. Tell them to put the phone down as they are doing nothing but string you along and try all sorts of tricks to wriggle out of doing what is asked, including claiming that they do not have permission. But they all work for the same company and if one can do it they all can do it. Which by-the-way they do on almost every call.

They use voice recognition software, and your training it. Thats what you are doing by answering their remedial 'security' questions.

Never a straight answer is given. They are only interested in hijacking your call to get what they need to keep their job.

I have always found nationwide to be reliable... and when i need a new card they get shipped to me within 1-2 days.

Nationwide Buiding Society - the name sounds so traditional but don't let that fool you.
This bank are so awful to deal with that I came away with the perception that they must hate their customers!
Firstly their website is not too extensive when it comes to offering information and answers.
When you then try to phone them you are placed on hold - then after an hour you get cut off so have to call again. You go through this process multiple times before you eventually get through to an IQ devoid call taker, who is so unhelpful and incompetent that they struggle to provide the most basic information.
Therein begins a game of "pass the parcel", only with you the customer as the 'parcel' being call transferred to a series of random and bizarrely named departments until you are cut off again and have to start the whole circus merry go round from scratch!
WARNING! Dare to complain about this high incidence of ridiculous and you get a lecture on covid in an attempt to excuse the incompetence!
Eventually I got through to mortgage sales. "Yippee" thought I - until it became apparent wihtin minutes that the IQ devoid mortgage sales advisor knew little to nothing about mortgages and even less about the building society's own mortgage products on offer - you really couldn't make it up!
They did try a little age discrimination to try and sell me a completely inappropriate mortgage product that is 3 times the cost of their standard mortgage!
It then becomes apparent that age discrimination "rules OK" - if you are under 55 you will get a standard mortgage. If you are over 55 you get directed to a product at 3 times the cost interest wise.
AVOID THIS BANK at all costs. They are truly dreadful.
As for their complaints team - what a horrid snooty bunch who treat their customers with total contempt and disdain - proper proper nasty.
Nat West customer services are so much better!
HORRIBLE BANK - AVOID!