A year ago, I would have given them a "Highly Recommended" review - now, not even close. I used to *love* Netflix - via the online browsing it was easy to use, easy to see which movies I've already watched, and it showed ratings (via 1 to 5 stars) for each movie/show. I have had a Netflix account for over 10 years. However, I have in the last few months given up my DVD account because since they split from Netflix.com and became DVD.com, I did not receive my DVD's in a timely fashion (they started slowing down the turn-around time from 1-2 days to 3-4 days) nor do they receive them and credit my account (as having been received so I get the next DVD) as they take several days to receive them now (from 1-2 days to 3-5 days!). I called to complain several times, and because it got worse instead of better, I finally cancelled the DVD portion of my account.

I am also becoming less and less enamored with the streaming side as well. They keep making changes to it, and they aren't good changes. When you go online to view and select movies to put in your queue (PC-based for me as I don't do iPhone stuff), the whole selection process has changed. You used to be able to see the synopsis, a short list of cast, the year it was put out, the star rating, whether it was in your queue or not, and if you'd already watched it. The star-rating system is gone now, so you don't see the rating on the show - instead, you have to watch it (before I wouldn't waste my time with 1-star movies) and if it's a bad movie, you've just wasted your time - plus, you can't rate it with stars: it is either a 'thumbs up' or thumbs down' rating. Additionally, when browsing the movies/shows, you can no longer tell if you've already watched something as the notifications for that are gone now as well. For me, this is basically one thing that separated the other online streaming providers from Netflix: the rating system and the ability to tell if you've already watched it or not.

Having said all that, I will say that Netflix's customer service is tops - too bad the online/browsing experience has changed for the worse.:-( I also gave ratings (below in Detailed Ratings) based on how the service is NOW.

I'm now going to be looking at alternatives to Netflix such as Amazon or something else more user-friendly. Netflix needs to learn that there is just some things you don't mess with, and that is the user-interaction in the PC browsing mode. Bring back the old style, or continue to lose customers!