Netgear

In an attempt to proceed to the problem area. Bought new netgear router. Had to wait to install it as there was a problem with Internet changeover. Installed the router. Could not login with the predetermined admin and password. Changed the password using word processor cut and paste to be sure it is correct. After about four hours attempting to get router installed with no success. Called Netgear support asking for help told them I bought this about a month to forty five days ago. The first thing out of their mouth was you are out of warranty. After some time finally they attempted to help but with reticence.
Tech I was speaking to was getting stressed as she began hurrying me. The problem was we could not access the Genie which is supposed to help in the setup process. It would not take the password I cut from word processor and pasted into the netgear software. After about an hour she asked if I had another computer which I went and got. We had attempted to get the password into the router with three different browsers and nothing worked. Finally I told her I had an Ipad and she asked me to get it which I did. Same exact thing. She then asked to accelerate this to a higher tech at a cost. I inquired about the cost, and finally I said so what you are telling me is not only do I have to purchase the router but I also am going to have to pay for the installation. I explained to her that was unrealistic. After several other attempts it remained only nothing could enter the correct password. I did tell her that if I had to pay customer support for something I have successfully completed over the last twenty five years. That I did not want their product and I would have the store return it to them and share this fun I was not having.

I bought a new router from Netgear. I had trouble with it blocking me from getting online. It was connected but would not allow me online either thru wireless or Ethernet. I called as I was within the three month help for free time period. Each time I had to go in and change multiple settings. Every employee I spoke with (some very hard to understand as they obviously outsource this portion to another country and use ore fabricated responses which are not helpful) assured me it was fixed. It still is not fixed. The last time I called, rather than saying they will check back in on the problem, etc the service person tried to sell me an expensive contact to extend the service time. Why would I want to spend my money on something like that when I had a free month left? So that left me feeling like they were trying to take advantage of me. So to sum up, product doesn't work like it should ( cable internet has been checked and is fine. 0, customer service difficult to understand and harder to get a straight answer due to "pre fabricated answers", and tried to take advantage of me and sell extended warranty a month prior to my free one expiring ( if this wasn't good in a month, shouldn't they replace it?). I will not be spending my money on Netgear again. I will purchase a new router and hopefully get my issue solved.