nexogy

Nexogy has ridiculously poor customer service. They have been duplicating charges on our account for almost 12 months and they have not given us a credit. I've been contacting them for 45 days via email and phone asking for our credit with no progress whatsoever. However, they are competent enough to charge cancellation fees.

Again our phones went down on 9/25/2018 twice about a half hour each time and serious sound degradation through the day with occasional call drops, unable to reach support and 4 hours later someone calling to see if they can help us, A total disconnect for customers concerns.

Stay Away! Stay Away! Stay Away!:

Let me say that the reliability will keep me as a customer, they are reasonably priced and the ease of use is what we were looking for.
They may have overseas customer service, but who does not? Polite folks who speak above average english... no brainer... I have to rave a little about the set up - the tech who set us up was a wiz and very patient with our office staff... kudos nexogy..

They are liars! Their system is crap and it does not work at all. Plus they will lock you on a contract for 3 years and the worst is that their customer service is not even in the United States. So the Accent is really bad I couldn't understand and they did not understand me either. Avoid a lot of trouble and don't get this company. I went through this and I don't want anybody else to have my same experience. Good luck finding what you're looking for.

Unfortunately I have had a bad experience with receiving my commission payments on a timely basis, which quietly frankly deters me from referring new clients that I can easily do.

However after with Maria she has done an excellent job in calling back timely, following through on the issues thus making me want to work with you because of HER! As a previous hospital CEO this is the kind of person you want on your team.

We have had Nexogy in our office for our phone system and services for the last two years and change. We are a law office here in Florida and my staff and I enjoy all of the features and capabilities. We had another carrier that we were using, a big one, and we saved thousands of $$$$ per year, and that was more than well worth it plus we got more features too. I have read some of the complaints on this site and I can tell you all that we have not experienced any of the issues that have been presented here. We like their services very much and would recommend them to others that are very much interested in saving money and getting more features than some of the larger carriers.

We have had the services with Nexogy for a couple of years right now. We can tell you that any issues that we have had were always resolved. We have an excellent Rep in town and he has always answered our questions. We have referred some other business relationships to Nexogy and they love it. We understand that not everything is perfect, and at times it has not been, but we are always kept happy. We will always refer my business contacts to Nexogy because I know their services are full of great features and it wont break the bank either. We can tell you that there have not been any outages or issues in over 18 months or so. We are happy. Thank you Nexogy.

We are a new Client with Nexogy. From the initial sales contact to our provisioning and to going live the service for Nexogy has been Outstanding. When we have had an issue with the system, their tech support has been on it asap.

Vanessa Echevarria really helped us out as we were in a bind. We had been trying since early in the afternoon to forward calls from our Tampa location to our Miami location. She stepped in and took control of the situation and got it done. I commend her highly for her effort and skill.

I found the experience yesterday while on a call with Vanessa to be Awesome. It was very refreshing that I was treating with such great customer service. Vanessa processed my request and keep me in the loop during the whole process. Vanessa also remained on the phone with me until I was completely satisfied with changes I requested.

Vanessa has been a true pleasure to work with. She was my first contact when I needed to add an additional line. She told me about the new platform and sent me info. She worked with me to get new advance pbx line and her follow up was awesome.

I am really impressed with Nexogys support team. Theyre always quick to respond if i have any questions or problems. Brandon is always patient, knowledgeable and walks me through any issue I need fixed. My phone lines are working great and Im very satisfied

In a world where we regularly beat our head on the desk with terrible customer service, I am amazed with the speed of your company's response to my problem. Your techs actually know what they are doing and get it done in record time, with a smile in their voice! Thank you, thank you, thank you!

I've been using this service for a couple of years, at the beginning it was kind of complicate to explain all my coworkers the many options that this virtual PBX provide, but thanks to their patience and one of a kind customer service, they help us understand how to improve communications with our customers.

The VOIP product this company offers has been a pleasant surprise. I initially made the switch to save money, but this product is far better than any VOIP we have ever had. The customer service has been very helpful and the call center software is fantastic! Very happy we made the switch. Highly recommended.

I called and had an issue with a phone and a number that was not working, and issue with the voice mail, etc... Thank God for Vanessa she helped me fixed everything and phone is working fine now. Her knowledge is outstanding. She is a great asset to your Company

My Nexogy phone system works almost without fail, and if there is any interruption, there is a notification and prompt resolution. The pricing seems fair enough. But since installation some years ago, my business has changed, my needs have changed, and no doubt technology has changed, and I have no idea if I have an Account Representative or who I am able to call to discuss my account. All of the communication from Nexogy is very automated and in one direction. I would love it if a live human with good English was able to come and spend a morning at my office to see what I have and what I might need and to assist with my phone system.

When ever I call the office i can always count on awesome customer service from marlene and vanessa. They are always super helpful and and easy to talk to. They go out of their way to make me feel VIP when ever i call with the simplest of questions and are quick to get my problems solved.

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy took a decent Company and made them awful. Many examples. You can search my name on google and find me. Happy to explain. Daniel Nehorai

Very good job after Hurricane Irma. My antenna was lost during the hurricane and Nexogy guys were able to restore the service in 48hours, so yesterday Sept. 15th My company already had full internet and phone services

It had been 2 years since I first recorded the outgoing greeting on our phones. Just recently, our firm name changed and I had to record a new greeting but had forgotten how to do so. I reached out to Vanessa Echevarria at Nexogy for help. Vanessa responded to me within 30 minutes, provided clear and concise instructions and not only followed up with me, but tested the system for me. I couldn't have asked for better service. Thank you.

Lexi has outstanding customer service! She went above and beyond to ensure we were taken care of! She not only made sure our issues were resolved promptly, she was patient and understanding. She also followed up after everything to confirm all our phones were working properly!

Thanks, Lexi!

I was trying to figure out which router to purchase to replace my cable modem from Comcast that would work well with Nexogy. Erick Nunez provided me excellent communication with helping me narrow it down on what to purchase.