Even though I have shopped with NEXT for a long time and I have had issues in the past but tolerable. However lately, it's been insanely ridiculous as to the issues coming up each time I order something. Twice, I have placed an order. The first one, after confirming and taking out $800 out of my bank account in one go, a few days later they canceled the order without giving me a reason. When I called, the stupid excuse was " it was a large order" and to do separate orders next time. Then they have the infantry to return my money in bits and pieces of $15,$18,$17 etc instead of the one chunk of $800 they were so quickly to pull-out and they said 3-5 business days. The second time, I placed an order in 3 separate orders, the deducted money in the big chunk right away and sent a confirmation. Nine days later, I am yet to receive any status update on my purchase. So I called them to inquire, not for them to have the infantry to tell me, they did not see the order placed on the 28th(the day I placed the order with confirmation) but they see an order placed on the 4th April which is canceled. I said, first if, I never placed an order on the 4th and second I was not notified anything was canceled and I had to call them to get that information? I lost it and went off on whoever was on the phone asking for a supervisor which they said was not available but will be in an hour. They said a refund was already initiated and I said I want my refund now and in the big chunks they took it out and not bits and pieces. Their reason this time was " some security issue" which they could not even elaborate on. I have purchased with NEXT for a long time using same account to do purchases. So what stupid ridiculous security issue are they talking about? Then, they did not even have the courtesy to let the customer know about the security issues before canceling their orders and worse of all did not even have the courstesy to let the customer know their order was canceled! Unprofessional, not allowed for a business as this! I will NEVER EVER shop with NEXT again and I will make sure to let all my friends and everyone I know, not to shop with this company again. Complete rubbish of a company! Stay away, they have better clothing companies out there with far more better policies and customer service. Such idiots! I would give zero star if I could!