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Kansas
1 review
0 helpful votes
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Almost a month ship time
January 29, 2020

I purchased an overpriced T-shirt after the Superbowl on January 19th and it has YET to even ship! And it is expected to arrive on February 10th, after the Superbowl. I understand there is an overwhelming amount of orders i'm sure but almost a month to receive one item is absurd.

Date of experience: January 29, 2020
Colorado
1 review
1 helpful vote
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DO NOT ORDER FROM THIS SITE UNLESS YOU WANT YOUR MERCHANDISE 'sometime'. They are slow, they are unresponsive, They claim 'free shipping' and then charge. They claim 2 day Shop Runner shipping then the fine print listed an ignorant excuse why it isn't used. Customer service is non-existent - 'not our fault'

Date of experience: February 8, 2018
Canada
5 reviews
5 helpful votes
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DAZN the Canadian nightmare
September 18, 2017

Recently The NFL licenced DAZN to provide the NFL games in Canada.

To date both weeks 1 & 2 of the season have been a complete mess, poor quality 1080 p with missing parts of games and stopping or starting of games in progress.

Plus it's a huge hassle to hookup cables, waiting for the channels to load takes a lot of time.

I have checked with Bell Canada my internet provider and the signal is strong and continuous.

Therefore DAZN SUCKS and Cable must be brought back into Canada period end of story.

"What was the NFL thinking when they licenced these jokers "

I guess they had the highest bid, now the fans are truly suffering.

Mark Warsh

Date of experience: September 18, 2017
Kentucky
1 review
0 helpful votes
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Not worth it!
September 20, 2023

Are you kidding me? Couldn't watch some of the games and I was charged twice in one month for my monthly subscription, and forget about customer service because it don't exist.

Date of experience: September 20, 2023
Washington
1 review
1 helpful vote
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Worst sports site
August 12, 2018

Super crashy and many bugs, but do almost nothing to fix it since they get so much money from all the ads they put in each video. Other football sites like espn are so much better.

Date of experience: August 12, 2018
Texas
1 review
2 helpful votes
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A month and no Ship
February 26, 2020

I ordered a jacket directly after the Superbowl. Still hasn't shipped. Keep getting Delays. It will be to late to wear this season when I finally recieve.

Date of experience: February 26, 2020
Texas
1 review
3 helpful votes
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I ordered Fathers Day gifts I wanted them here in time and made sure they are 100% unlike knock off brands. Let me tell you I think you are better off, they dont care about their customers one person says one thing and the next day is another, its like the are running around with their heads cut off, I will NEVER buy with them ever again, PLAESE read the reviews and go with them they are trying to save you a headache. Never again and they can only balm this corona so much I have gotten everything else including California and Florida and not had an issue.

Date of experience: June 27, 2020
New York
3 reviews
3 helpful votes
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Unacceptable
December 3, 2018

I ordered something on Black Friday and the item still hasn't shipped. I have heard nothing from them about the delay and am very unhappy with their service.

Date of experience: December 3, 2018
Texas
1 review
0 helpful votes
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NFL sucks
July 3, 2020

If the NFL is gonna allow a black national anthem then I will no longer be a fan. I hate black people because of the way they act it's always been that

Date of experience: July 3, 2020
New York
1 review
0 helpful votes
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Useless money grab
December 4, 2022

Started the free trial, realized it was glitching a lot, and site keeps crashing. They make it impossible to cancel membership from a phone, and you must go on a computer. Complete waste of my time.

Date of experience: December 4, 2022
Oklahoma
12 reviews
6 helpful votes
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Send them back to Africa. If the last summer wasn't enough just wait. After slavery was the best time and our for fathers really made a mistake and let them stay.

Date of experience: February 11, 2022
Wisconsin
1 review
2 helpful votes
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I would give this 0 stars if that was an option. I ordered 2 shirts on 6/10/17 and I paid $12.95 for 3 day shipping due to one of the shirts was a Father's Day gift. It is 6/16/17@ 6:38pm and I have only 1 shirt and it's not the one for Father's Day. I tried calling them to figure out what's going on and of course their is no option to talk to someone. I WILL NEVER buy from them again no matter what! FedEx is the one trying to help me when their not the ones who caused the problem. My father has also had this problem. RUN AS FAR AS POSSIBLE FROM THIS SITE!

Date of experience: June 16, 2017
California
19 reviews
13 helpful votes
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TB and AR are excited to announce the opening of the TBAR-NFL nursing home! Tom and Arron will be the first two occupants of this fine facility. Quilts, wheelchairs, and walkers are available to long term residents for free!

Date of experience: January 25, 2021
Florida
1 review
2 helpful votes
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Misleading and a RIP OFF
September 25, 2022

If I could leave 0 stars I would. They make promises of being able to stream and watch ANY game (including out of market games) what a crock bull! I tried for over 2 hours to get help with canceling and refunding and about threw my computer out the window because you can literally NOT get alive person on any number or chat bot session. For as BIG as the NFL name is you would think they would have some way to talk to someone about anything! PLEASE DONT WASTE YOUR TIME OR MONEY on this app. It sucks you can NOT watch ANY out of market games unless you drop another butt load of money for an additional this or that. Basically got screwed up the butt and didnt even get dinner. ALL THEY WANT IS your money and once you are locked in they wont help you or even consider a refund. Fell for the old bate and switch again! F&*$ NFL plus and all its affiliates. I'm out $80 but if I can save anyone from the same head ache then maybe it was worth it.

Date of experience: September 25, 2022
Virginia
1 review
2 helpful votes
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The NFL has become political/politically biased, and in turn, racist and anti-America by supporting Black Lives Matter. First of all, politics don't belong in sports. Many people, including me, watch sports to get take a break from the news/politics. The NFL is not only shoving it down our throats, but they're doing so with bias. Game commentators talk about it, along with the players. The players also take a knee during the National Anthem. They try to claim that it isn't out of disrespect for the flag. However, that's exactly what they're doing. It's a disgrace.

The Black Lives Matter organization is racist. They openly state their only concern is black people who are killed by white cops. They're not concerned with black people killed by other races, including a young girl killed by one of their members. They said as much when asked about the girl.

They don't hide the fact that they're a leftist organization. It's bad enough for the NFL to discuss politics, but biased politics make it even worse. I don't want them to support the other side either. It shouldn't be happening at all.

Thankfully, they are losing a lot of fans because of this. Hopefully, this will continue until they realize that we (the fans) aren't happy with what the NFL is shoving down our throats. Another reason is the players doing it because of their claim that black people aren't treated right in America. At best, it's disingenuous seeing players who are paid millions of dollars a season to play football, being paid by white owners.

Date of experience: September 15, 2020
Virginia
1 review
1 helpful vote
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So, the nfl auction site is really neat, however when you purchase something for over $1000 you might want to get something in return your proud of. Their is a ticket package for a patriots game that comes with an autographed picture of tom brady, that says slight smudge... SMH! LOL! Cmon NFL you cant come up with a nice autograph of brady that someone can proudly show in his/her house and say i got this from the NFL? This is just plain ridiculous! I am the first person to give to the different charities that deserve but to put something like this up is just plain ridiculous. I know some would say its for charity so what are you complaining about... and i get that, but it is just the point and shows how the business of the nfl actually operates and cares about their fans. I guess all I am really saying is how about showing some appreciation for the fans that support your business instead of taking advantage of them every chance you get...
Thanks for listening to my rant and I have got to say good luck to the future of the NFL, especially if you keep giving sub par product ON and OFF the field.

Date of experience: October 9, 2019
Maryland
1 review
0 helpful votes
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Play it on cable
January 8, 2023

I am so tired of switching to different streaming platforms to watch football games. This $#*! isn't Nascar and we should be able to watch games on live it.

Date of experience: January 8, 2023
Texas
1 review
0 helpful votes
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My review is based on using the NFL app on an Amazon Firestick.

NFL+ charges monthly fees and then tells you that you need to load your tv& streaming providers like YouTube and then YOU STILL need to pay for NFL Ticket to those providers to actually watch the games.

Date of experience: November 5, 2023
Ohio
1 review
2 helpful votes
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Newer isn't always better
November 18, 2018

Having to click extra buttons to look at scores and then the play by play layout is bad.
So basically the new layout is awful and I would question whoever came up with it's sanity.

Date of experience: November 18, 2018
Arizona
4 reviews
22 helpful votes
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CROOKS
December 6, 2022

I live in a rural area and have no TV provider; anything I get comes over the internet. I thought if I subscribed to NFL.com. I would be able to watch the football games, so I signed up for the trial subscription. I canceled that 2-3 days after signing up because I could not see the games. But they billed me $5.32 anyway. Companies you deal with viz credit card all have contact information on your credit card bill. NOT NFL.COM. Maybe I didn't cancel soon enough (although I'm really sure I did) but afraid they are going to charge me monthly, I went to the website. NO PHONE NUMBER TO CALL AND TALK TO SOMEONE. NO EMAIL ADDRESS TO CONTACT THEM FOR DETAILS. When I clicked on "How to Cancel Subscription" I was sent to pages and pages of legalese that contained nothing about how to cancel. There is no way I can find to contact these folks. WHAT A GIANT SCAM! I will be reporting them to the federal government.

Date of experience: December 6, 2022

Overview

The company, particularly the NFL, faces significant criticism from customers who express deep dissatisfaction with its focus on profit over fan experience. Common concerns include a lack of accessibility to games, inadequate customer support, and issues with subscription services, which have left many feeling frustrated and ignored. While some customers appreciate the product offerings, the overwhelming sentiment is negative, highlighting a perceived decline in the league's commitment to its fan base. This disconnect suggests a pressing need for the NFL to enhance its customer service and address the growing concerns surrounding accessibility and support.

This summary is generated by AI, based on text from customer reviews

service
46
value
47
shipping
26
returns
34
quality
41