I am one of your biggest customers spending over 4K last year!

I bought an item and didn't receive it!

On the 4/11/21 I made a complaint and requested a refund to an alternative account as my old account got closed but they sent it to the account anyway!

I did not find this out until 11/11/21 and I spent over 6 hours being passed from pillar to post getting conflicting information! I made several complaints and was told that a manager would call back in 48 hours which of course didn't happen.

I then called again and had the phone dropped on me twice. I then called again to complain about the terrible communication issues and conflicting information I have been given.

I called in the next day as for a 2nd time I did not receive the manager callback!

At this point I was furious as it has cost me more to contact Nike than I am getting as a refund and it is becoming very stressful and distressing.

After 6 days I receive an email from a manager Eric who had NO empathy and kept talking over me as I explained the situation. I cannot believe the fact that I STILL HAVENT RECIEVED MY REFUND AND IVE SPENT SO MUCH TIME AND MINEY TRYING TO GET IT BACK!

I am extremely disgusted and feel very undervalued by Nike.

I hope someone can take REAL ownership and resolve my issue!

Order C*******051
Managers case *******

Philip Awofesobi

When I ordered I didn't think the package would arrive so quickly, and when I received it I was absolutely thrilled with the quality

Shoes are super
Shipping is super
Everything is super
Hood prices
And just amazing staff that want to help

You see we from Cape Town on the cape Flats dont like the $#*! shoes nike is sending to Cape town the kids dont like it

Nike promotes there return policy and did not exchange or work with me in any way on these defected Air Max Nike's I bought.

I've had one bad experience but the last one was it. Had to cancel multiple orders, after the first order went to a wrong shipping address. Somehow it automatically signed me into an old acct with an old address - when i paid via paypal, paypal told me i'd be able to 'change the address' before checking out at nike.com. I clicked on next, and then it just confirmed my order. So i canceled it bc i couldn't change the address after calling. Then i got a notice saying 'your order was not canceled'. So i called. They couldn't find the order. The order confirmation went to a different email - not sure why because it wasn't the email i used for the order. The nike integration with Paypal or 3rd parties is really clumsy and not user friendly. You should be able to call and change shipping address (like any other site) without having to re-do the order. The order should go to the actual email you ordered it from. You should get a confirmation of order cancellation. Most of all, it should NOT take me 63 minutes to order a pair of $100 shoes online. I should not have to contact customer service twice. I get it - Nike is so loaded they don't have to provide an excellent online experience - but it really would be nice. I once ordered from Nike a yr ago and couldn't remember why I didn't again - it was because in that order, they wouldn't even deliver it to my house because I wasn't home and delivered it to some random UPS drop off point which was closed when i got home from work - so the item was automatically sent back to Nike. I can't with them anymore. If it's not avail with another vendor, I'm just not meant to have the item. Nothing is worth their online experience.

NIKE'S PRODUCTS ARE CHEAPLY BUILT NOTHING MAKE IN USA THEIR ADDS AND COMMERCIALS REFLECT THEIR BELIEFS.