Nordstrom Rack

I went in Nordstrom Rack downtown Portland Oregon and was followed around by the MIC Ida and three not so undercover security. One is a white guy with a tan and puffy hair, second white girl with long blonde hair braided, third white Asian. All three ran around the store following from upstairs to downstairs. Finally I asked to speak with MIC who at that time was Ida. Ida had already targeted me for whatever reason. She said they only have one security an she pointed to the puffy hair tanned white guy by the door. I asked the puffy hair security what his name was and he denied to answer. The bottom line is that I was racially profiled because Nordstrom Erik the owner allows it its his way of saying he only wants white peoples business and not blacks, Indians, Asians, Mexican or any others which is sad. If you read Nordstrom Customer Bill of Rights you see they are just words because that's the new institutionalized racist things they do in this country. BLM

I've placed 4 orders recently. Great products for a good price.
I had to partially return some, as I ordered different sizes of the same dress. There was a mishandling of USPS but the Nordstrom Rack customer service agent, Elaine, went out of her way to track my returns and to accelerate the timing of my refund. She exceeded my expectations.
Her recommendation is to create an account and not use guest checkout, as it makes order handling easier for every one. Will do! Thanks!

As a busy professional, I order online and have things delivered. 9 out of 10 times, it does not fit properly, but I have to try! I am 5 foot, muscular and petite. Clothes shopping has always been difficult, and most items have to be altered. More so in the last decade due to US manufacturers creating larger clothing with a smaller size tag due to the obesity epidemic that is so relevant. If you are short and petite, go to Zara or another European store and stay out of Nordstrom Rack.

My review is similar to others on here - do not buy from the online store. I ordered three items on Dec 6 and they were not shipped until Dec. 15. One item was cancelled due to inventory issues and I was refunded. Ok, fine. Another item I have received already. A third item, which is a Christmas gift, is still not here and it's Dec 24 today. I just got another e-mail saying it will not be here by Christmas. I understand USPS is hectic during holidays and this pandemic, I get it. But why are things not being shipped out for 9 days or so?! Sounds like they need to hire some more warehouse workers. My first & last time ordering from here. I wish I would've saw these reviews before I purchased.

I bought a pair of running shoes in cash but they were to small. All tags are on the shoe but without a receipt they can't even exchange them for a larger size. I've purchased at other high end stores and they'll give you store credit if you don't have the receipt. I was on hold for over 5 minutes and spoke to the manager (who didn't even give her name) and she said "NO". Very bad customer service, I won't be shopping here again.

Ignoring service requests. Not resolving an issue. Long wait times. Poor employee knowledge. Lack of manners and etiquette.Her name is Karen at Topanga Nordstrom rack.she don't even try to help me.I feel my expectations was not meet.She need in service what a good customer service,im a nurse,even whatever the family member complains,you still need to attend the needs of my patients and family and to make them happy.I think she need that! Thank you

Don't waste your time choosing items, bc you won't be able to check out. Just happened to me today, and has happened in the past (a while ago). I called them, and they admitted it is a long-term, ongoing problem. Such incredible incompetence makes me leery of placing an order that may get screwed up, and makes me very leery of letting them have my CC #. I love Nordstrom, but the Rack must be where they send people that can't hack it at Nordstrom. I won't try this site again.

We are disappointed with Nordstrom Rack's online service. On two separate occasions, we recently purchased items, with plans to give out as Christmas gifts. Our products were paid for with a Debit MasterCard. We received an expected date of delivery. The funds were deducted from the MasterCard. But shortly afterwards, a notice came from Nordstrom that our money will be refunded due to a payment issue. I don't understand why there would be a payment issue. Thus far, I have been unable to speak with a manager about this incident.

Bonnie Watkins

I ordered a dress for a special occasion and in enough time to receive but the date got pushed back due to them not shipping. It took FIVE days for it to leave the warehouse I should have read these reviews before ordering anything. The customer service is ridiculous they are not the brightest crayons in the box on top of being extremely rude. I got an email when I asked for management and it basically reiterated I needed to re purchase the item and ship it expected and return the first one. Huge inconvenience to the customer. I will not be ordering from this place again it's so stressful talking to irrational people I almost had a stroke. Disgusted

I placed an order 10 days ago. All items were ready to ship, but it said they'd ship in 2-4 days. It's been 10 days and my order still hasn't shipped. I need my items for an event. Customer service will not let me cancel the order.

I'm a longtime Nordstrom Rack customer and have not had any issues in the past, but this is ridiculous. And because other customers who are having similar issues, Nordstrom better figure out a solution fast and do something to make this up to their customers if they want to keep us coming back.