Before I went away on a trip for 5 days, I knew I had a count down of 23 days left on my Norton Anti - Virus Subscription on my home computer. When I returned, after a few days, when I tried to get on to my computer, I could not. There was a pop up telling me it was not safe to use my computer as it had the ZEUS MALWARE VIRUS. This was also preventing me from going on to the Norton.com site. I was puzzled, as I thought I still had a few days before my subscription expired. To be safe, I went to an Office Supply Store and bought A Norton Security Premium package. After installing the Product Key, A FAKE NORTON website popped up (I did not realize this was a fake sight at the time) telling me my Product Key was successful, but there was an error, my computer could not download because it was out of date. The FAKE SITE gave me a number to call *******741 to help me fix the problem. I did. The person who answered said he was a NORTON TECHNICIAN. He gave his name as STEPHEN HOPES, ID # NOR*******. I foolishly believed him. I gave him full access to my computer. He asked for the Product Key which I gave to him. He then told me to go to www.support.me and gave me a separate code which I entered. Then, he asked me what kind of computer I had and the Internet access. After gaining access to my computer, he started bringing up files. He told me our IP address was compromised, and that there were other people illegally using it. He asked for access to all the computers in the house (from the kids). This did not not sound right. I told him I wanted to check out his credentials before proceeding.
Next day, I called our Internet service provider. I was told there was nothing wrong with our IP ADDRESS... it was very secure. My internet provider checked the phone number *******741 which I was given (see above). I was told it was a SCAM. That number is not not related to NORTON ANTI-VIRUS. I was given the correct number for NORTON ANTI - VIRUS. After calling them, I was told once again, the phone number I was given before was not in any way related to them. I was re-assured, I was now dealing with the true NORTON company. A Norton Technician checked my account with them. I was told I had 10 days left in my Anti-Virus Subscription. A full scan was made of my computer. NO VIRUSES WAS FOUND... ESPECIALLY ZEUS MALAWARE.

Thank you to the REAL NORTON By Symantec... my computer was fully restored with my new Product Key added on. I am truly grateful.

The true Norton technician also suggested, if I did online banking or online purchases I should notify the bank as a precaution.

For those of you getting similar pop ups telling you your computer has a virus, do not be naive like me, do your homework, have your computer checked out by a professional or call the TRUE NORTON By Symantec for help.
This is the correct phone number for the TRUE NORTON BY Symantec *******726

I was told there are lots of Norton Anti - Virus fake technicians out there. Make sure you have the correct NORTON or you will be seriously ripped off.