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From the business
Octa is an international broker that has been providing online trading services worldwide since 2011. It offers commission-free access to financial markets and a variety of services already utilised by clients from 180 countries with more than 40 million trading accounts.
The company is involved in a comprehensive network of charitable and humanitarian initiatives, including the improvement of educational infrastructure and short-notice relief projects supporting local communities.
Octa has also won more than 60 awards since its foundation, including the ‘Best Online Broker Global 2022’ award from World Business Outlook and the ‘Best Global Broker Asia 2022’ award from International Business Magazine.
Octa provides several educational and training tools for beginners as well as expert traders. You can always use the option of starting with a demo account to test all features available. In addition, Octa team currently holds different types of educational acti...
Octa Reviews Summary
Octa has a rating of 4.6 stars from 486 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Octa most frequently mention customer service, trading platform and fast deposit. Octa ranks 2nd among Currency Trading sites.
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I ordered some items earlier and one was missing which is the power bank, and I don't know how to go about this
Octa is an exceptional platform, I really admire their creative ways of serving clients. I would have given 5 stars but I leave the one for improvement.
Dear Dooyum,
Thank you for your kind words and for recognizing our efforts to provide a creative and client-focused trading experience. We are pleased to know that you find Octa to be an exceptional platform!
We truly appreciate your constructive approach in leaving room for improvement. We are always working on enhancing our services, and your feedback is invaluable in helping us achieve that. If you have any specific suggestions on how we can make your experience even better, we'd love to hear them!
Feel free to reach out to our 24/7 support team at support@octa.com anytime. We look forward to continuing to serve you with the best trading experience possible.
Kind regards,
Octa Rep.
Dear God,
Thank you for sharing your positive experience with Octa! We're delighted to hear that you find our platform user-friendly and enjoy the Trade and Win feature we offer.
At Octa, we strive to provide a seamless trading experience with efficient processes, a wide range of trading tools, and a user-friendly interface to help traders maximise their potential. Your feedback motivates us to continue enhancing our services.
If you have any suggestions on how we can further improve your experience, feel free to share them. We'd love to hear from you! Should you need any assistance, our 24/7 support team is always available at support@octa.com.
Happy trading!
Kind regards,
Octa Rep.
Very good, and easy.
Thank you so much. I will be waiting to receive the package and I hope it get to me
Dear Awolusi,
Thank you for taking the time to rate and provide your feedback for the Octa Trading platform. We are glad that you are able to utilize the 'Trade and Win' offer and claim the gifts with your accumulated prize lots. At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Please add more items. We will order small items. Currently no more choice.
Dear Sathapillai,
Thank you for sharing your feedback on our Trade & Win feature. We truly appreciate your support and are glad to know that you find it valuable.
We understand your request for more item options, especially smaller ones, and we will certainly forward your feedback to the relevant department to take into consideration. Our team is continuously working on enhancing the reward selection to provide our traders with even more exciting choices.
Your insights help us improve, and we're always open to suggestions that enhance your trading experience. Please stay tuned for upcoming updates, and if you have any specific items in mind, feel free to share your suggestions.
Should you have any further questions or need assistance, please do not hesitate to reach out via live chat or email us at support@octafx.com.
Kind regards,
Octa Rep.
First, kudos for the Trade & Win Gifts, in addition to trading bonuses.
Nice selection of items, love the fact that one can get Octa branded items.
Then, pleasant shock: delivery was said would be in 3 weeks, but item came in 2 days.
The icing on top, I had a problem with my ordered item. What Octa did is rare to see from any organization.
Definitely continuing to recommend Octa as the broker to trade with.
Dear Chukwuemeka,
We sincerely appreciate your kind words and for taking the time to share your experience with Octa. It's truly rewarding to hear that you are enjoying our Trade & Win gifts, trading bonuses, and the gifts we offer. We aim to provide not only the best trading conditions but also additional benefits that enhance your overall experience with us.
We are also delighted that your item arrived much earlier than expected and that our team could promptly assist you with the issue regarding your order. Ensuring efficient service and customer satisfaction is a top priority for us, and we are pleased that our approach stood out to you.
Thank you for your continued trust in Octa and for recommending us as a broker of choice. Should you ever need any assistance, feel free to contact us at support@octafx.com. We are always here for you.
Kind regards,
Octa Rep.
Dear Harry,
Thank you for taking the time to rate and provide your feedback for Octa Trading platform. We are glad that you are able to utilize the 'Trade and Win' offer and claim the gifts with your accumulated prize lots. At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Octa deposit and withdrawals are instant. Their customer service is also fast. And they still give 50% bonus credit when you make a deposit. Those are what I like about Octa
Dear Mark,
Thank you for taking the time to share your experience with Octa! We truly appreciate your kind words and are delighted to hear that you enjoy our instant deposits and withdrawals and responsive customer service. Ensuring a seamless trading experience for our clients is always our priority.
We're also glad that you find value in our 50% bonus credit on deposits. At Octa, we continuously strive to offer the best promotions and trading conditions to support your journey.
Should you have any questions or require assistance, please do not hesitate to reach out to us via live chat or email at support@octafx.com. Our team is always ready to help!
Kind regards,
Octa Rep.
Excellent platform! No manipulation! Just happy trading with octafx
Dear Israel,
We truly appreciate your kind words and positive feedback about your experience with Octa. It's wonderful to hear that you find our platform excellent and transparent. At Octa, we are committed to providing a fair and seamless trading environment where traders can focus on their strategies without concerns about manipulation.
To further enhance your trading journey, we offer a range of educational resources, including:
Educational Videos & Webinars – Gain insights from expert traders through in-depth tutorials and live sessions available on our YouTube channel.
Demo Accounts – Practice risk-free and test new strategies before trading with real funds.
Market Insights & Analysis – Stay informed with expert market updates to make well-informed trading decisions.
Thank you for choosing Octa! If you ever need assistance, feel free to reach out via live chat or email us at support@octafx.com.
Kind regards,
Octa Rep.
Octa is the best Broker l have ever experienced in this industry, prompt payment of profits and excellent motivational packages. Keep it up Octa
Dear Samuel,
We sincerely appreciate your positive feedback and are delighted to hear that you have had an excellent experience with Octa! Your recognition of our prompt payment processing and motivational packages truly means a lot to us. Ensuring a seamless and rewarding trading journey for our clients remains one of our top priorities, and it's fantastic to know that we've met your expectations.
We are constantly working on enhancing our platform, trading conditions, and incentives to make your experience even better. If you have any suggestions on how we can improve or add more features that would benefit you, please don't hesitate to share your thoughts with us at support@octafx.com.
Thank you for choosing Octa as your trusted broker. We look forward to supporting your continued success in trading!
Kind regards,
Octa Rep.
Always received quick n in good condition. I have redeemed more than 10 items n very good so far.
Dear Coach,
Thank you for sharing your positive experience with Octa! We're delighted to hear that you're satisfied with the products you've redeemed through our Trade & Win program and the efficient delivery process. Your kind words inspire us to continue providing a seamless and rewarding experience for all our traders.
We're thrilled to know that you've successfully redeemed over 10 items and found them to be of good quality and condition. Ensuring quick and reliable delivery of your rewards is one of our key priorities, and we're glad we've met your expectations so far.
Our Trade & Win program is designed to make your trading experience even more enjoyable by allowing you to earn points and redeem them for exciting gifts. Whether it's trading accessories, gadgets, or other items, we're always looking to enhance our reward offerings and deliver the best to our clients.
If you have any suggestions on how we can improve the Trade & Win program, we'd love to hear from you. Your input is invaluable in helping us improve and provide a superior experience.
If you need assistance or have any questions, feel free to contact us at support@octafx.com. Also, don't forget to follow us on social media and visit our website to stay updated on our latest features, promotions, and trading tips.
Thank you for choosing Octa as your trading partner. We look forward to continuing to provide you with a rewarding and reliable trading journey.
Kind regards,
Octa Rep.
It is a easy and fast claiming experience. Will do so again. Thank you.
Dear Felicia,
Thank you for taking the time to rate and provide your feedback for Octa Trading platform. We are glad that you are able to utilize the 'Trade and Win' offer and claim the gifts with your accumulated prize lots. At Octa, we continuously strive to enhance our brokerage services by introducing various promotions, offers, and bonus packages. We are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
To stay up-to-date with our latest news and upcoming promotions, we invite you to follow our social media platforms. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com. Our team is available to assist you at any time.
Kind regards,
Octa Rep.
Pleasant experience, easy to use broker. Hassle free. Easy withdrawal and deposit.
Dear Faisal,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to know that our customers are having a good experience using our platform. We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program, where you can earn commissions when your friends start their trading activity with Octa.
To keep up with our most recent news and promotions, feel free to join our social media platform. You can get in touch with us via live chat or email at support@octafx.com if you have any additional questions. We are always available to help you.
Kind regards,
Octa Rep.
Good n friendly broker, a lot of credit n prizes to be redeemed
Dear Shahiran,
Thank you for taking the time to share your feedback about your experience with Octa. We're delighted to know you find our platform friendly and are enjoying the rewards from our 'Trade and Win' program by redeeming credits and prizes. At Octa, we continuously aim to enhance your trading journey by introducing exciting promotions, offers, and bonus packages.
We remain committed to providing exceptional services and ensuring that all our clients benefit from a wide range of opportunities and features. To stay informed about our latest updates and upcoming promotions, we encourage you to follow our social media channels.
If you have any further questions or require assistance, please don't hesitate to reach out via live chat or by emailing support@octafx.com. Our dedicated team is always here to help.
Kind regards,
Octa Rep.
The knowledge that this company had mislead me was really painful. They utilized dishonest means to steal all of my money. For months, I tried unsuccessfully to recoup my losses. Unfortunately, their customer care never responded to my multiple emails. I made the right decision by contacting S I M O N C H * C O M to help me reclaim my money from these unethical guys. Give them a try.
Dear MICKY M.,
We’re truly sorry to hear about your experience and the frustration it has caused. Please know that we take such concerns very seriously.
We want to clarify that our team thoroughly reviews and responds to all emails sent to our official customer care channels. If you did not receive a response, it’s possible there was an issue with the contact method used or the email address provided.
The third party you mentioned in your review is not affiliated with Octa. To avoid fraudulent activity, we recommend not sharing personal data with third parties. Also, promoting third-party services is not permitted and may mislead other users.
If you need assistance with your Octa account, you can only contact our Customer Care team at support@octafx.com or via Live Chat.
If you have any specific feedback or concerns regarding our services, we’d be glad to hear from you and assist further.
Kind regards,
Octa Rep.
Easy to use and hopefully the delivery will also be quick.
Dear Olubukayo,
Thank you for taking the time to rate and provide feedback for the Octa Trading platform. We are glad that you are able to utilize the 'Trade and Win' offer and claim the gifts with your accumulated prize lots. We aim to ensure that the delivery is just as smooth and quick and are committed to providing outstanding services and ensuring our clients access a wide range of benefits and opportunities.
We also would like to invite you to participate in our Invite a Friend program, where you can earn commissions for every lot your friends trade. Should you have any further inquiries or require assistance, please don't hesitate to contact us via live chat or by emailing support@octafx.com (mailto:support@octafx.com). Our team is available to assist you at any time.
Kind regards,
Octa Rep.
So far so good. Withdrawal sometimes takes quite long. Should allow bank transfer of funds to allow faster top up and withdrawal
Dear Wee Liang,
Thank you for your feedback and the 4-star rating! We genuinely appreciate your support and your trust in Octa.
We sincerely apologise for any delays you may have experienced with withdrawals. At Octa, we prioritise processing all payments at the earliest. However, since we collaborate with local payment providers, occasional delays can occur due to bank approval processes or specific time frames.
To better assist you, please share your withdrawal ID so that we can investigate this matter further and ensure a smoother experience for you in the future. You may also suggest the withdrawal methods you prefer and we will forward it to the relevant department for consideration.
Should you ever face an issue, please don't hesitate to contact us directly via support@octafx.com. Our team is always here to resolve any concerns promptly and ensure your trading journey remains seamless.
Thank you again for your valuable feedback. We're committed to improving and making your experience with us even better!
Kind regards,
Octa Rep.
Values customers and very active towards customers complaints…
Dear Williams!
We genuinely appreciate your feedback! At Octa, we hold our customers in the highest regard and are committed to addressing every complaint with the seriousness it deserves. Our dedicated support team is always available and eager to listen to your concerns and provide assistance. If you have any specific issues or questions that you would like to discuss, please do not hesitate to share them with us. We are here to ensure that your concerns are heard and will make every effort to resolve them as quickly and efficiently as possible. Your satisfaction truly is our top priority, and we are dedicated to making your experience with us positive and fulfilling!
Thank you once again for reaching out to us; your input is invaluable as we strive to improve our services continually.
Kind regards,
Octa Rep.
Dear David,
Thank you so much for your kind words and for sharing your experience with Octa! We are thrilled to hear that you find our processes seamless and appreciate our services, platform, and giveaways.
At Octa, our goal is to provide an exceptional trading experience by combining efficiency, reliability, and rewarding features for all our clients. Your recognition of our efforts motivates us to continue improving and delivering even better services.
If there's anything more we can do to enhance your trading journey, we'd love to hear your suggestions. Feel free to reach out anytime at support@octafx.c.om or through our Live Chat.
Thank you for choosing Octa. We're honoured to be your trading partner and look forward to your continued success!
Kind regards,
Octa Rep.
I have been receiving the gifts items usually sent to me
Dear Ezinna,
Thank you for your thoughtful review and for sharing your experience with our Trade and Win feature! We're delighted to know that you've been enjoying the gifts you've received through the program. At Octa, we take pride in rewarding our clients and making their trading journey more exciting and fulfilling.
We noticed your 4-star rating and would love to understand how we can make your experience even better. Is there anything we can enhance or any additional features you'd like to see? Your feedback is incredibly valuable and helps us improve to meet your expectations fully.
Feel free to share your suggestions or ideas with us at support@octafx.com or via Live Chat. We're here to listen and assist in any way we can!
Thank you for being an important part of the Octa community. We look forward to hearing from you and striving together for a perfect 5-star experience.
Kind regards,
Octa Rep.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Abiola,
Thank you for reaching out to us. We're sorry to hear that your power bank was missing from your order. We understand how frustrating this must be, and we're here to assist you.
Could you please provide your order details, such as the tracking number or any confirmation email you received? This will help us investigate the issue and find a resolution as quickly as possible.
Please reach out to us via live chat or email at support@octafx.com, and we'll be happy to assist you further.
Kind regards,
Octa Rep.