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OfferUpReviews 870

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195

We monitor reviews for authenticity

Peru
1 review
1 helpful vote
Follow Fuck o.
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Dog$#*! website.
May 9, 2022

Hey racist $#*!s, nobody cares if you won't attend out of the US. That doesn't mean you can outright restrict people from reading a link if it's shared. Not happy with that you put your trash cloudflare out there to block requests?

KILL YOURSELVES.

Date of experience: May 9, 2022
Texas
2 reviews
1 helpful vote
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I have five listing on offer nothing they wanted me to pay so my stuff would sell faster after I refused I can't found one of my listing so yeah they're a bunch of slime balls

Date of experience: May 8, 2022
Massachusetts
1 review
1 helpful vote
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OfferUp scams the sellers
May 5, 2022

OfferUp failed to protect my merchandise with their postage label. It was damaged during the shipping.

Date of experience: May 5, 2022
North Carolina
1 review
1 helpful vote
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Robbery
May 5, 2022

I have been selling stuff on "Let Go" for years. Once "Offer Up" purchased "Let Go," it has been a disaster. Terrible customer service. I sold an item and it was damaged while shipping. Offer up did NOTHING to protect my sale. No insurance on the package therefore, I do not get paid for the item and I also now have a damaged package that cannot be resold. I recommend working with Facebook marketplace or Posh. These are safe and more reliable for both seller and buyer.

I also sold another item and have not been paid. The package is showing delivered but OfferUp hasn't paid me for my sale. I have contacted them and gotten no response.

Date of experience: May 5, 2022
Florida
1 review
0 helpful votes
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I noticed very old ads and reported it. Got my account disabled. Don't use this site. Unable to reactivate my account.

Date of experience: April 16, 2022
California
1 review
1 helpful vote
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An other RACKET
April 7, 2022

IF THEY DON'T MAKE MORE MONEY THAN YOU THEY WILL STEAL FROM YOU AND CLOSE YOUR ACCOUNT.
THEY OFFER NOTHING BUT A SELLING PLATFORM, NO SECURITY NO AUTHENTICITY AND MOST LIKELY YOU WILL END UP LOOSING YOUR BELONGINGS OR WORSE GETTING HURT.IT IS ALSO THE PREFERATE SCAMMERS PLATFORM, SELLER BE AWARE.
THEY STRIVE TO BECOME WORSE THAN YELP, KEEP IT UP OFFER UP

Date of experience: April 7, 2022
Texas
1 review
1 helpful vote
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Recently joined this community (3/28/22) to post an item for sale. Jetski to be specific. Added four (4) photos. Friday (4/1/22), I was unable to login (to view activity) with an error stating my account has been de-activated. Technical Support replied with the following statement: "Trust & Safety (OfferUp Support)

Apr 2,2022, 6:14 AM PDT

Hi,

Thank you for reaching out and apologies for the trouble you've encountered.

It appears a technical issue caused your account to enter a locked state. We've made some changes that have resolved the issue.

Good luck buying and selling!
Trust & Safety Team"

Two days later; it is deactivated AGAIN!
------------- Will NOT use / recommend OfferUp EVER! ------------
I WILL MAKE SURE EVERYONE I KNOW IS AWARE OF THIS INCOMPETENCE

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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A site that sales cars and other merchandise it's cool you should try I liked it and I still use it anything you're looking for they had it

Date of experience: April 2, 2022
Oregon
1 review
4 helpful votes
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A few years ago, OfferUp had a reputation being the best place to find used stuff. However, the people who run this site have let it fall apart. Example: Just now, I looked for a picnic table in my area. Somebody had posted a table for sale, and their post says 'must go today', but the post was five years old! Not only that: this person had duplicated the same posting ten times with different pictures. In other words, ten duplicates of an item that is five years old. Nobody at OfferUp bothers to maintain this site.

Date of experience: March 29, 2022
Texas
1 review
0 helpful votes
Follow MIGUEL D.
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They have so many inactive sellers that if you buy from them your not getting your item or your money back. You have to pay for it first and not knowing that you just got ripped off already. Why doesn't they hold on to our funds till our item is delivered. Not a secured place to buy anything.

Date of experience: March 26, 2022
California
1 review
0 helpful votes
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Do not USE THIS SITE
March 24, 2022

Offer up NEVER FRIGGIN WORKS, TILL you complain. Your stuff is held Hostage. This USE TOO be a great site. The Last year... it SUCKS.
This Screen Shot is the Error reading I get Repeatedly. I am so sick of this, Pitiful little Bear, Offer up and Let go... they should be shut down for Good. Period!

Date of experience: March 24, 2022
California
1 review
0 helpful votes
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They took my money for a vehicle they stopped responding to texts once they had received all of my damn money! And they won't respond back to any of my repeated emails afterwards!

Date of experience: March 21, 2022
Florida
1 review
0 helpful votes
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Brought my sons truck to 954 Transmission, Marc never fixed the transmission.
He Lied, Stole and Broke my Truck
Do not go there

Date of experience: March 21, 2022
Texas
1 review
0 helpful votes
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This is bad app it disabled my account for no reason I did nothing on the app but browse what was sold went to post something to sell and found my account disabled after week only installed on my phone

Date of experience: March 21, 2022
Florida
1 review
0 helpful votes
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Off work has worst customer $#*!ing service I ever had in my life there is no customer service their website doesn't work if somebody is trying to scam you and you report them OfferUp shuts down your account not the person that is scamming you trying to rip you off physically hurt your life they shut down the person who reports the problem OfferUp allows scammers to postcards for sale that are probably stolen and scamming the public how can somebody sell one car in all 50 states offer up your customer service sucks the CEO of OfferUp should be terminated the website should be shut down and everything else offer up is the worst customer service in the world through history how can you say you have customer service when there's nothing to contact you with you suck somebody needs a $#*!ing teach you a lesson somehow and shut you down offer up

Date of experience: March 20, 2022
Texas
1 review
0 helpful votes
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Never refund
March 19, 2022

I bought to items at the same time that both flopped. I guess they changed there mined and offerup sent me a message that they were refunding me my money I've yet to see it

Date of experience: March 19, 2022
Australia
1 review
0 helpful votes
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Scam enablers
March 18, 2022

Someone registered my email address falsely. Never had an account. Never verified the email address Scammer started selling (fake) cars in my name. Can't believe this joke site allows people to sell stuff without verification. Disgusting clowns. Real rating= 1000 stars.

Date of experience: March 18, 2022
Pennsylvania
2 reviews
0 helpful votes
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That is the highest rate in the country, that stealing! Highest selling rates in the country avoid this company

Date of experience: March 17, 2022
California
1 review
0 helpful votes
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Lots of predators.

Dont buy or sell with shipping.
Pick up only

Dont let people gaslight you. My goodness so many gas lighters and abusive opportunists.

Date of experience: March 13, 2022
Virginia
1 review
0 helpful votes
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I got nothing
March 11, 2022

I had packaged 2 Chandeliers professional shipped intack and in working order. I was told it got opened and destroyed at carrier in shipping from the buyer. Well I didn't get paid offeruo returned to me 2 broken Chandeliers? MY CHANDELIERS WERE NEVER BROKEN UNTIL I SHIPED IT NOW I. LEFT WITH 2 BROKEN. I GOT NOTHING

Date of experience: March 11, 2022