website thubmnail of OfferUp
How would you rate OfferUp?
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Maryland
2 reviews
0 helpful votes
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OfferUp Bad Company
August 20, 2022

I mean you can't get any help when you have problems selling your items online and you try to contact all for up they give your number but it's a scam it's not real so I need to stop messing with offer up it's no good way of selling your items from your house

Date of experience: August 20, 2022
Florida
1 review
1 helpful vote
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Useless so far
June 22, 2019

I listed an item and it immediately disappeared. I never could find it again on the site. Put it on two other sites and had over 24 saves within 3 days. Not a single hit on Offerup. It seems a total waste of time.

Date of experience: June 22, 2019
California
3 reviews
1 helpful vote
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They removed my account without any reason so I contacted customer service to ask about the problem. After a few days, I just got the email said I violated the policies with no explanation/information. After that, they ignored my email asking about which violation was. Sucks customer service, yes because they have a lot of users so they didn't care about the customers anymore.

Date of experience: September 3, 2023
Florida
1 review
0 helpful votes
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Offer up is a scam
March 2, 2022

Offer up and cash app are the biggest scammers.
They help the scammers by letting them open an account without checking whether their info is legit.
Be careful do not use offer up and cash app.
Offer up and cash app are big scammers. Don't use them

Date of experience: March 2, 2022
California
1 review
0 helpful votes
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Customer service
March 15, 2023

Very disappointed with the customer service. I have had some issues with my account. I tried to cancel an offer and it's pending review. I wrote multiple emails trying to resolve the issue. But nothing seems to change!

Date of experience: March 15, 2023
California
1 review
0 helpful votes
Follow Robert M.
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I have tried using OfferUp now for the last couple of months.
The following are the issues i have found:
1. Sellers often don't get back to your offer for weeks or not at all.
2. Ads almost never get deleted even up to 1 year or more old
3. Sellers are Rude or Bad Attitude
4. Asks for too much Security on the 3rd login for the day

I recommend using CraigsList instead not so much drama!

Date of experience: February 16, 2022
Texas
1 review
0 helpful votes
Follow MIGUEL D.
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They have so many inactive sellers that if you buy from them your not getting your item or your money back. You have to pay for it first and not knowing that you just got ripped off already. Why doesn't they hold on to our funds till our item is delivered. Not a secured place to buy anything.

Date of experience: March 26, 2022
Florida
1 review
1 helpful vote
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Dont get mad get even
October 12, 2020

I got my account and my computer banned because I reported the scammers TOO much. Free macbook shippng scam. Any idiot even an offer up moderator could see the silly scam meant to fool dumb buyers into sending $35 to the scammer via pay app outside of offer up.the only way you can get back on offer up is to get a new PC. Offer up has a way of putting a virus deep in your PC to block it from making a new account.
Cleaning the PC and changing IP no luck. Offer up buries some nasties deep in the PC. OK i get a new PC well I get many used PC make a bunch of accounts and create havoc on that site now. Getting even is more fun than being a good guy trying to help offer up...

Date of experience: October 12, 2020
Hawaii
1 review
0 helpful votes
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Deleted App
July 15, 2021

I have had offer up for years. NEVER violated any community rules. My daughters and I started having tech problems. Customer service to get help isn't reliable. First saw a msg that I needed to reset password. Once I did I couldn't log back in. Saw a msg that says I violated community rules. So I'm done and deleted App. Great idea bad business management.

Date of experience: July 15, 2021
Florida
3 reviews
9 helpful votes
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Tried to give for free, 3 Roosters away on offer up.
Had my add pulled as they said I could not sell live animals on their site. So I went to look and see what all could not be sold on the site. I was shocked to see that they do not allow so much perfectly legal items to be sold. What they do allow is mostly junk.
What business is it of theirs controlling what I want to sell or give away to people that want to buy legal items. I am off this site forever now. And to top it off I see if you pay for adds you can and do list live chickens on the site. See photo of add.

Date of experience: March 31, 2023
Oklahoma
4 reviews
6 helpful votes
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Sucks
June 14, 2018

Offer up will cut off you account with out any notification at all. Seems like they cut my account off after I shipped out a gutar Now how do I get my money for the item. I emailed offerup and still waiting with no response. Does not protect sellers.

Date of experience: June 14, 2018
New York
1 review
2 helpful votes
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OfferUp - Buy. Sell. Offer Up
Your rating:

Can you mark this as 0 stars? Im a seller on this pathetic app and I have been emailing/tweeting their "customer service" for 9 days bec they charged a customer for shipping but never emailed me a shipping label as per their policy. This happened twice a few days apart. They have no phone number to call. 9 days and no response. I am still waiting as of this review. Their name says it all. They OFFERUP no help. I should have known.

Date of experience: January 13, 2019
Arizona
1 review
7 helpful votes
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I signed up for the free trial of their promote plus feature. I wasn't impressed with the results and attempted to cancel the subscription before being billed. Problem is that OfferUp doesn't make canceling an option. Therefore the free trial becomes a $19.99 trap. I reached out to OfferUp. They didn't remove Promote Plus and did not refund my money. Avoid OfferUp.

Date of experience: August 29, 2022
Michigan
1 review
5 helpful votes
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Offerup is biased
September 7, 2018

The reviews here are so helpful. As my first time to sell something in offerup, i didnt know much about the shipping policy but as i read the negative reviews, i decided to make my item available on my area not nationwide. A couple buyers were so eager. One told me to reconsider my decision to have it ship the item to her. But i refused and said, if she is so eager, i can ship it on my own but not through offerup. Guess what, offerup has a generator/algorithm system that will automatically ban your message if you attempt to negotiate and sell the item other than through offerup itself. Just wow. So be careful what you're saying in your chat. They are watching your words. Lol

Date of experience: September 7, 2018
North Carolina
1 review
4 helpful votes
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Vehicle Scams
February 14, 2020

Please be aware of vehicle purchasing. I was in the market for a vehicle and thought I would go on OfferUp to find something affordable with no payments. I messaged the seller and I receive a email telling me they're selling the vehicle for someone else to contact them and I did. I get a email from that person saying they travel a lot and you have to send the money through eBay with no test drive. I told them the ad states it's in a city that I'm near why can't I go look at it and they kept coming up with so many excuses. Also they changed their name 2 times and also deleted their profile pic after I called them out for scamming and they never responded back. I also reported this to OfferUp and they still have the vehicle up for sale. I sent them the emails and everything. The price was to good to be true anyways so that's another way you can tell it's a scam.

Date of experience: February 14, 2020
California
1 review
1 helpful vote
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I have used OfferUp for over 4 years and I have sold over 200 items and have 150 reviews with 5 star average. I got banned because my family made account for themselves, I contacted support but they don't allow to make 2 accounts even if it's another person. It's because we use the same internet. A few weeks my family also got their account banned. Just about the time to get banned, there are a lot of "scam" messages and it's about every third message. Also there is less people buying than a few years ago. About 20-30% less than 3 years ago. Nobody will use OfferUp soon. Go use FB Marketplace, you get more customers there and only rising

Date of experience: December 19, 2021
Illinois
1 review
0 helpful votes
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What a garbage site!@
September 16, 2020

The site doesn't work... I message people to purchase something and never a reply, I tried everything offer up said to fix it but nothing worked. Let go always worked but now that they joined up with offer up, they suck now as well... fix your garbage app!

Date of experience: September 16, 2020
Ohio
1 review
0 helpful votes
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Very frustrating
October 30, 2020

Very different than letgo. I have messaged several people about items they have listed on offerup. Some are honest and respond to you and some don't. If an item is still for sale people should respond when someone inquires. I have reported several who either don't respond, initially respond then for some reason ignore you, or say they will meet you then dont show up. There are some people that have done the right thing and made an honest sale. Offerup should block or kick the ignorant people off their site permanently. Compared to letgo, offerup is a 1 star site. VERY DISSAPOINTING!

Date of experience: October 30, 2020
California
3 reviews
16 helpful votes
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No solution to my problems found
October 17, 2017
Updated review

I tried to register as a different user - same problems. I tried to delete app and re-load - no improvement. It seems that my problems with Offer-Up are my cellphone number related. So far no solution is found.

Date of experience: October 17, 2017

Good start, Crash landing
September 26, 2017
Previous review

I used app for a year. I liked it from the start. It is easy to use and effective. Great alternative to CL.
Till few months ago all old notifications disappeared, no new notifications, no messages, and no posted ads. Yes, I cannot find any of my ads,... old, new, none. App becomes useless!
I sent many requests for technical help. No reaction, no help. The customer support not exists. No phone number, no replies, nada.

Date of experience: September 26, 2017
Texas
1 review
0 helpful votes
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This is bad app it disabled my account for no reason I did nothing on the app but browse what was sold went to post something to sell and found my account disabled after week only installed on my phone

Date of experience: March 21, 2022

Overview

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195