Alright. I'm starting a new remote job next week, so I decided to treat myself and get a nice desk. Chose Office Depot because I thought they were a good company. My mistake.
Spent all day picking out a nice desk, hutch, printer stand, and bookshelf. $965 in my cart. Almost bought a new chair but decided to buy that later down the road.
Ready to order at 8pm. Online card system won't accept my card. Re-entered the card number at least 7 times and even scanned the card. Says the cv is wrong. Ok. Downloaded the app. Still wrong. Go to my computer. Still wrong.
Called my bank. Said I have an outstanding credit history and no holds on the card. Ok.
Tried another 5 times. Checked my name, billing/shipping address. Everything. No go.
I really wanted this desk, so I decided to apply for a credit card through them. Figured I could link it to my account and place my order. Maybe get an additional discount or something. Wrong.
Applied for their credit card, completed the application, said I had to call for additional information. Fine.
Called them, can't help me. Had to wait for the letter to come in the mail in 2 weeks. Nope. Canceled my application. Now, I have a hit on my credit for nothing.
I am beyond enraged.
Sitting there, thinking, well what do I do now. I want this desk. Can't call Office Depot because they are closed.
Decided to see if Amazon has it. Oh look, they have it for the same price and faster shipping. Bought the desk, hutch, and printer stand. Amazon didn't have an issue accepting my card.
Now, what Office Depot had that Amazon didn't is a better price on the bookshelf. Office Depot had it for $100 less. Fine. I will call in the morning and tell them my story.
Called today, gave the rep my story. Puts me on hold for 10 mins to consult her supervisor. I get "disconnected".
Called back, demand a supervisor. Will not repeat this saga to the rep. Get the supervisor. Long story short, can only provide a $15 discount. Not good enough.
Asked for whoever is above them, gave till 4pm today for a call back.
Surprise, surprise. No call back.
I was fully prepared to spend an extra $100 to get my bookshelf through Amazon, but guess what. Amazon now has it cheaper than Office Depot. Ordered.
I will never use Office Depot again, and no one else should either.
I am posting this on every social media platform I can find. I will create them just for you, Office Depot.
I am not happy.
Unless you offer me a phenomenal discount, express shipping, that Realspace Magellan 24"W lateral 2-drawer file cabinet in espresso - item number *******, or a very nice office chair – I will never do business with you again.
I am highly disappointed with you and your customer service. I hope you can reconcile this. If not, well maybe this will save others from the nightmare you put me through.