Office Wonderland

Within minutes of placing my order online, I was called by a Salesrep from Officewonderland informing me that the item I had ordered was no longer in stock. The item, (InFocus IN3108 Projector) had been discontinued by the manufacturer, and Officewonderland was willing to send us the next model up, (IN3116) at the same price upon my approval. I was so glad that they called as I have had orders cancelled by other vendors for the very same reason. I truly appreciate their service and honesty!

I ordered a projector to replace one we had mounted from the ceiling in a classroom. To make the switch out quick and easy - I ordered the same make and model which your site allowed me to do (it was marked as "in stock"). Only later did I find out that that projector was not available - a phone message left for me to call them.

I was offered a similar projector (newer model) for the same price, which was appreciated, since I had already waited several days. I then specifically asked before agreeing to the different projector, whether the mounting was identical to the previous model - I was assured it was identical (otherwise I would have looked elsewhere for the model I wanted).

After waiting weeks for delivery I discovered the mounting was NOT the same. I then had to call in and pay for a technician to customize the mounting plate for the new projector. Very frustrating to be told something that was not true and thus delaying getting the projector mounted (the classroom teacher ended up without a projector for her SMARTBoard for the rest of the school year).

I understand that things change, but to tell me definitively one thing without truly knowing the answer was dishonest.