OnTrac

My delivery was supposed to be delivered today, I have Amazon Prime. There was a holiday this week, so I expected the delivery a day later, no problem. It would still be on time for what I needed. Finally got someone on the phone with Ontrac and THEY decided (outside Amazon's protocol) to deliver a day later (which now makes my delivery late). Their rep wanted to explain in full that my delivery was going to be a day late, well I KNEW that! Then didn't let me speak "until he was done explaining." Then I was escalated to a manager, waited on hold for literally 20 minutes and then disconnected! Ontrac is terrible. Always late and NO customer service. [Try to Google their reviews!]

Ontrac is the worse carrier service for any company to use to deliver for them. They steal packages update their tracking system that it was delivered knowing they stole it or delivered it in space somewhere. You go to the company you ordered from trying to get a refund because you really didn't get your package(s), the company will give you a hard time before they will give you a refund because Ontrac put lies on their tracking system. Companies stop using this carrier. This carrier is the worse. Please listen to your customers they are telling you what this company is doing to your customers packages. Stop using Ontrac they are stealing like crazy. They are delivering so many packages to incorrect addresses. This is not fair to us as customers. Stop using Ontrac please.

Don't do business with them they subcontract to anyone without doing background checks ordered from nba store package was marked as delivered which was a lie I have Ring door bell no one from Ontrac is on camera delivery anything called customer service they claim they can't do anything this company is a scam and needs to out of business

Very unprofessional no customer service and very rude. Delivering my package today one star this is the worst company I have ever dealt with rude people.

This is by far the worst company for delivery and the whole world. They must hire everybody that the post office FedEx UPS and Amazon won't hire. Always dropping packages on the totally different streets that don't even have the right house number on it. It just amazes me how bad this company, drivers or maybe the dispatcher is Someone doesn't know what the they're doing and I think it's the whole place Jacked

I never received any proof that my package has been delivered they just marked it as delivered and their customer service is so bad! I asked for proof of delivery and they couldn't provide any this is absolutely the worst shipping company i've ever seen!

They've had my package for 4 days and I still haven't received it! They don't have a live person you can speak with. There texting option is ridicules at best. How the heck do they stay in business? Who would want to use them? They really do suck at delivering. Who owns them? Bozo? Their CEO must be a complete moron.

This is by far the WORST carrier to ever use for delivering shipments. Never you use them. They keep on lying that they attempted delivering and no one was home even when I was sitting in front of my house the whole day waiting for them. I was sitting on the steps and received a message that they attempted to deliver but the front door needed an access code. These criminals should be behind bars. How I wish -5 stars was an option.

I order Daily Harvest food and for whatever reason they use this company to deliver their perishable food, and since OnTrac can never deliver on time my food always spoils so they don't deliver it. It's either that or that's just what they say but actually take the food for themselves...

The delivery person won't deliver to my actual address but leaves packages in my neighbours yard. They also usually do this after dark, so the packages are out over night. I have reduced ordering from Walmart because of this issue but now Sams Club is also using them for deliveries. When I pay for delivery I expect it to be delivered to my address, not have to collect it from a neighbour.

15 years ago I had the misfortune of using this service. I never got that package. Now years later they still do the same thing. I ordered something online and sadly for me it's ONTRAC they use. Of course, my package is gone again. Don't use ONTRAC if you want your package to get from point A to point B. It goes from point A to where? The dump? Drivers homes? The side of the road? You will die not knowing where your package went. They say they've improved their service...it seems they are better at covering their tracks. They don't care about customer service. In fact, try to contact customer service and you'll get the run around. There's nobody there. They take your money and your package! Thanks, I didn't deserve to get my own package.

These people are absolutely unreliable and extremely disrespectful. They have been days late constantly for every package they're supposed to deliver. And not only that, but they have damaged packagings, shipped to completely wrong addresses, or just lost the package. We were told a package was delivered to our house but it was absolutely nowhere to be found. We checked our ring cameras and everything and they didn't even deliver to anywhere on the whole entire street! Then when contacting customer service, they made it clear they had no intention to search or track the shipment and refused to resend a new one and didn't even offer a full refund of all that we spent. Which was 60 dollars plus shipping! Avoid this company at all costs. They're unreliable and lazy.

My items were supposed to be delivered within 3-7 days. On the 8th day I received a notification that my package was delivered. Nothing at my door or mailbox. The picture shows they delivered it to someone's house. I live in an apartment with an apartment number. I have contacted customer service via email and have yet to receive a response.

OnTrac is the worst. Amazon uses them occasionally and I've complained to them about the fact that they frequently mark the package as "Delivered" when it hasn't been, this has happened almost every time I've received a package through OnTrac... and it's not like it shows up the next day either; this last package, which came today, showed (through the Amazon website via OnTrac's tracking number) as having been delivered 6 days ago, the text message I have indicates it was delivered 5 days ago... and it's not like the package was shipped across the country either, it came from a city in my state that is a 3 hour drive away.

My hope is that Amazon stops using them and until they do, I will make a complaint with Amazon every time this happens.

Do not use this carrier they messed up on two package they packet had about 5 item in they went to the wrong address then did not try to deliver my packages and send it back which, they put on it I refuse my package they are not a good carrier I wish they shut down business

Apparently the company didn't teach they delivery drivers to check for back patio instead of leaving a package at the front door of the apartment complex knowing it can easily get stolen I did not receive my package and they did not want to refund the money because of they delivery driver.

Absolutely the worst delivery company ever. My package was out for delivery at 11:30am. They "attempted" to deliver at 10:20 pm but didn't because of security concerns. Why would you try and deliver that late in the first place. Ridiculous! They don't even deserve 1 star

How is this place even legal? They have kept every package of mine that went through their Georgetown Texas warehouse. They scan it and hold it for weeks. Then after enough complaining they say it's lost and to get compensated by the shipper. If they have zero repercussions why wouldn't they keep stealing packages?

OnTrac is the worst delivery service. Lazy driver leaves packages at end of driveway for me and my neighbor where we both have covered entrances. It rained later that day. Couldn't drive up driveway to complete delivery?

Vehicle's license plate was TUL868, location is Quince Ct, Valley Center, CA

Pictures captured from home security camera. Date was 12/6/2019.

Ordered from Ulta and my package has been sitting in the Ontrac warehouse in my city for 10 days! I finally got ahold of someone in customer service (after nearly an hour on hold) and was told if it couldn't be delivered the next day someone would call me to schedule a pick up. Nobody called, still don't have the package and it's almost Christmas. Merchants, please stop using this shipper.

Repeated lost packages to my address, starting about 4 years ago. They never delivered one single package since then, despite marked as "delivered." I bought from Mango, Anthropologie, Nordstrom, Etsy, and Amazon…all the same…as long as Ontrac is used. When complaints are made and packages resent, the same has happened. There must be collusion between the driver and management for this to happen repeatedly with no resolution. I am looking into complaining with BBB or the courts. Wonder if a civil lawsuit could happen!

Horrible…packages ordered same date and shipped 500+ miles to now stall for 6 days 20 miles away. Won't even let me come pick them up. Not only do they suck told vendor I would never buy from them again if they continue using this company. This is not my first go around with OnTrac. They need a rebranding and overhaul cause nothing has been good…can't even give no star which is what they deserve. Their chat on line does not even work have to call and either wait or leave your name for call back. Customer service is of no help.

... tossed on front porch and both items inside were crushed!
So to summarize, it took 5+ days to travel across the city with the added bonus of my order being damaged... wow! Even if I hadn't been disappointed by OnTrac's service is the past, this certainly would not have swayed me in their favour!