OnTrac

I am so irritated with ontrac's delivery people just tossing my packages over the gate! I've emailed and called and was told they noted my account that all packages to be placed at front door and that doesn't happen! So frustrating especially when these lazy drivers can't follow simple instructions!

I am really stunned to see so many negative reviews. My order from Nike arrived 3 days earlier than the delivery date. Also, the instructions I added 2 days after my purchase were fortunately received.

Thank you for great service!

OnTrac is the most unreliable delivery service I have ever seen. They have lost packages twice and other boxes are delivered smashed and barely held together. All of my experience has been items delivered from Zulily. I've complained to Zulily and asked them not to ship my packages via OnTrac. They claim they have no control over who ships their packages once they leave their facility. That seems very hard to believe. They would be better off eliminating any connection with this inept company.

Any body out there ever had an OnTrac delivery guy ask you for gas so he could get to a gas station? Well, I did. I gave him about about 1 1/2 gallons to get him out of my sight. Even when they deliver to the right place, they have some problem that becomes yours. Absolutely no professionalism with this outfit.

I have had multiple instances where OnTrac delivers to the wrong apartment address; majority of the time they deliver to the wrong address. Also, if you attempt to dispute that you did not receive your package from them, their method of a confirmed delivery is their word they delivered it, no actual proof. They have no customer service to speak to about the issue. They also will are much slower than regular postal service and the majority of the packages shipped with OnTrac do not deliver when the merchant estimates a delivery. I would rather wait to have normal post office, UPS, or FedEx deliver my items accurately. I will not be using online purchases for merchants that use OnTrac. No secure delivery, no recovery, you do not receive your items, and you lose money.

I've been promised a delivery going on three days now as it sits in a local warehouse with no hope of it ever being delivered to me. The worst part about it is I can leave my house until 6pm each day, because I know the item will be stolen if I'm not around. Every day I just wait around until the clock reads 6pm, and I get the latest your delivery has been delayed message. Poor excuse for a company!

Two different online vendors I order from use Ontrac as their delivery service. Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. The reasons given range from "no such address" (every other delivery service has no problem finding our house), to "delayed at warehouse" to "item lost". I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. It is remarkable how incompetent this company is!

I ordered clothes month ago. Site still says my stuff is in route and will be delivered on December 16,2019? Makes no since seeing that is December 23,2019. Ive sent many emails and stayed waiting on call machine for about hour and half. Never will I buy thru them again. If I see Ontrac delivery, stay away!

OnTrac could not possibly be more off the track. I paid 40 dollars for express shipping, and the only thing expressed about it was my disappointment in knowing my package will never arrive. Their 2 day estimate was delayed 8 days. My package was likely stolen. RIP package. Press F to pay respects.

If a company uses this business for shipping packages, do not patron them, your money, time, and sanity are worth more. They are impossible to speak to, the phone will just drop and you will fall into a rabbit hole of incompetence that would make the patience of Job bust a gasket. They are horrible, I would rather try horse and carriage or bird for a delivery than work with these people. How can any company justify using this business and expect to keep customers? They are the only reason I do not use Sephora. I will never order from anyone that uses this company because it means they don't care if I receive my product or respect my time and money!

Over the past 3 months, 4 packages were not delivered, driver stated "delivery address not accessible". UPS and Fedex are able to drive to my front door and deliver. During this time one package was marked as "delivered at garage" it was not delivered, I was in my garage all day working on projects, driver never came to my property. Another package was left in the street and was damaged beyond use. These were all items from Sam's club, Walmart and home depot. Finally replacements were shipped via FedEx and were delivered to my front door in perfect condition. ONTRAC is absolutely the worst. Poor customer service and incompetent delivery drivers. 13

All shipments sent by merchants with Ontrac magically never show up but are labeled as delivered to my front door! I am not sure how this company stays in business! They hire thieves as drivers! This is my fourth shipment that shows delivered and never was! I have surround security cameras and no activity for dates and times their driver claims to delivery merchandise that never shows up! The company has zero accountability! Beyond ridiculous!

I have never had a successful experience with them. My package is either lost for days and no one can do anything, or it says delivered at your door, and the package is no where in sight. I live at an apartment complex that uses the lockers, yet the still manage to screw up deliveries. The absolute worst delivery service.

I lived at my house over 10 years and a representative blamed Google map with invalid address-cannot be located and my package will not be deliver. So, I felt helpless. "Please help return this order back to the sender?" Done

Delivery was 2.5 weeks late! Poor customer service. They say that they'll have someone email you with a status on your package but no one ever does. They also have tracking information that is incorrect, the status says out for delivery but it doesn't even get delivered. This is the most inefficient, slow, disorganized company ever. It must be dirt cheap for all these big companies to use it.

OnTrac has been wholly unreliable and uncooperative. They refuse to deliver properly in spite of leaving specific signs, addressed TO THEM, just throwing packages on the property. They have lied about delivering at least one package. They leave packages out in the rain. Just lazy. What is the root of this problem? Why doesn't OnTrac figure it out. They are horrible. I wish Nordstrom would find a different carrier.

Three times now Amazon has sent my packages via OnTrac. All had reported guaranteed delivery by 8 pm, but arrived after 10 pm. I have a letter sized computer printed note attached to wall by door asking delivery drivers to knock or ring bell. OnTrac never does. UPS, USPS, and FedEx always do. I check before I go to bed and find my package. Company needs to train their people to do their job.

If this place is your shipper, good luck getting your package on time or even at all. You can't talk to anybody or even text them. Just toss your package any where and are expected to play hide and seek. I live in gated community with 1,200 homes and they just leave it anywhere. Companies are losing customers because of you shoddy employees

Slowest delivery service ever. They spent all day with no updates on my package and said it would come by midnight. Extremely rude. I doubt people stay up until midnight for a package. All I asked was for text alerts and updates like Amazon on where it could be and instead they kept saying midnight it would arrive. Rudest service. Maybe if they would care more about customers and stop being lazy and watching football on Sundays, things would get done. Others have lives and jobs too.

If a company tells me they use ontrac I won't purchase from them. I never get my stuff on time. They will take it to the wrong house, even the wrong state! Beware. Ontrac is the worse. Pay extra and use UPS or fedex.

I tried to give Ontrac a negative star review, but they keep saying delayed. This is by far the worst shipping company around. If my retailer continues to use OnTrac they will lose my business. There is no excuse why my package has been out for delivery, in my tiny city, for 5 days. Businesses need to be aware that they are going to lose customers and money if this continues. I'm not even sure why Ontrac is operating at all with the millions of 1 star reviews.

I ordered from Chewys on 12/10, with 2 day delivery service. The items were split into three boxes. Two boxes were delivered by FedEx and came in two days. The third box is suppose to be delivered by Ontrac and every day these idiots update the status and say my package is delayed one more day, it's going on a 10 day delay now! I've emailed Ontrac, no reply. I've tried calling and can't get through. This place should be shut down, my items could have gotten to me faster by foot!

Ontrac was the company responsible for delivering my order. It arrived at my city's mailing office, then magically disappeared. When talking to a customer service rep via chat they ended the chat mid conversation.