OnTrac

Package said out for delivery on expected delivery date in the morning, package never arrived. No update either until the next day. Says package is damaged and unable to deliver. Unable to get a hold with a live person with Ontrac. 110% do not recommend OnTrac as carrier. If I had the option to choose my own carrier, I would have never choose them. Because how tf do you "damage" a small 4lbs package?!. Or was it stolen?!. Btw, it was an apple watch!

This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! They drop the pkg off wherever they feel like it. They don't even bring it to my front door EVER! Drop in my driveway where it sits in the soaking rain! If there was a way to refuse them from delivering to me I would do it in a heartbeat. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you!

This place is a joke! I have had a couple bad deliveries with this Company over the years. One day I watch a delivery driver throw My package at My Door and walk away. This time They said My Package was left at the Door, when I specifically requested that My Packages be delivered to the Leasing Office due to getting off Work late at Night and People stealing Your valuables. I contact Customer Service Recording, and all I got was. "I'm sorry". What a load of crap!

I hate this company. Terrible customer service, they don't answer calls and take forever to answer the emails. They claim they had 3 delivery attempts, well i work from home, no one arrived. I literally had to send the email asking them to ring the darn dorrbell. I live on the second floor, it's nyc, it's loud. The front door is on the first floor and I can't hear them knocking, but these morons are clearly not smart enough to do so, they knock once and leave. It's been 4 days of me calling them, sending emails and messages. Absolutely the worst. I don't understand why the legit companies like Sephora, use this crappy service.

Website says they have a 97%+ rating for deliveries being on time and an average of 1.9 days from pickup to delivery. This is a BOLD FACE lie. This service is absolute trash. I had a delivery date as of today (all day) and at 8pm the website changed and said I have to wait two more days (Memorial Day), which I doubt it will show up that day. It's sitting in a facility about 15 mins from my house.

Ontrac is the worst! They clearly bid low with vendors to use them but don't have the personnel to fulfill the shipping needs. I had 4 packages shipped through ontrac that I ordered Black Friday and for 3 weeks I'd get updates on all 4 packages that there's a delay will deliver next business day. The vendors either reshipped via next day fedex or ups or I got refunds for items no longer on stock. My packages finally showed up but were too late because they were gifts and I had to come up with something else. I hope vendors stop using them. Their customer service sucks. I was on hold for over an hour and got a bs response that they can't help if a vendor guarantees a delivery date they can't meet. They don't respond to their online form either. I now won't risk free shipping because of them. If I could give 0 stars I would.

OnTrac received my package and "failed to deliver" it for several days. When it finally was delivered, it was left on the side of the road in my apartment complex rather than at my door where anyone could have easily taken it.

The tracking site repeatedly states that the package delivery is being delayed and extends the delivery date until it falsely states that the package is delivered. Tracking states my package was delivered, but I was home the entire time, and no one ever delivered anything to my house. The company re-shipped a partial order (because now they are out of stock of what I initially ordered), and the same practice is occurring once again.

I purchased some stuff on Shein,, however I accidentally place an incomplete address, when it near to deliver I got notification from a very popular shipping company saying delivery failure. I contacted them numerous of time giving them the complete address, they refused to correct it saying shein had to contact them, it was ship back to shein and shein did reship the pack but in more than one parcels, they place the incomplete address on One of the parcels that OnTrac was delivering, I got delivery failure. I try reach to to OnTrac over the phone because I am in Jamaica. Did get them. I then realized they had virtually assistance can I tell you, they amended the address, consumer services virtually were magnificent. I had my package delivered to the location and It didn't had to return to shein. Thanks again OnTrac

I ordered from Ulta beauty and they did an amazing job fulfilling my order. Driver from on trac dropped off my package else where. They dont want to do anything about it. They only gave me a sorry we can not locate your package. What a shame!

There is no way to talk to anyone when you call customer service, they give you an email option which states they will get back to you in two business days….THEY DO NOT. I either never received a reply back or it took weeks before they got back to me. This delivery company is a joke.

My package was supposed to be delivered 4 days ago. I sent many message through the website asking for an update as the last update on their website was from Tuesday Nov 6th. I got an auto reply saying someone will get back to me in 48 hours. This is my first experience with this company but I WON'T NEVER order from the company that used them, again.

They delivered my package late at night and in the wrong place and it got stolen. Or they just didn't leave anything there because there was no packages! Just awful! And it's the second time that happens!

I work from home and instructions say to leave package a door. An attempt was never made saying "Business is closed" this is not a business but a home. They need to hire people that will actually work and want to deliver the packages. Now I have to sit here 1-2 days for them to attempt again!

This is my first experience with ontrac, and it's been a complete bummer. Package has been delayed for 11 days, I've emailed ontrac three times with no response, and now ontrac says the package is delivered even though it is nowhere to be found.

The good news is, some vendors (in my case, REI) will ship the product to you using UPS, FedEx, etc. if you request someone other than ontrac. I called REI and they confirmed that if requested, they will not use ontrac to ship items. I think other vendors would do the same, and I will probably make the effort in the future to ensure ontrac isn't used to deliver time sensitive or expensive stuff.

This the only shipping company I have ever had an issue with. The first time my package was shipped to me and arrived early with out any updates as to where it was, which was only okay because I was home. Now my package is late and was expected a day ago. The main problem is that it is in the same place and was suppose to be delivered already, but they don't even update you on what's happening with the info especially when you are tracking your package. This is one of the most annoying shipping companies and I wish I had the option of choosing another before my package was shipped... Just go out of business already. I knew when I saw Ontrac was the one delivering that I was gonna have issues and high stress...

I should be able to give them NO STARS! I have never had a package make it to my porch or unbroken. I've even found one on the sidewalk in front of my house once. It sucks for the companies that use them too. When I learn they use OnTrac I never shop there again. When I call I never get off of hold and they never return emails.

Once again, I cannot trust OnTrac for my deliveries. I don't know why I keep trying and giving this service a chance. The pickup service OnTrac try to provide does not work as it is never picked up on the right date or not picked up at all! Avoid at all cost.

The supplies to be delivered are incontinent supplies for my son. The boxes were already in their warehouse 6 days ago according to the shipment tracking. I tried to call the 800 number, no answer or out of service. I emailed several times, no answer. This is the worst shipping company ever.

Package delivered at front door but photo shows someplace on a dirty moon in another galaxy. Not even any metadata from the image to assist in locating the galaxy I need to travel to so I can get my Lego.

Horrible delivery service. Twice they went to my PO box. Mind u the place was still open. They didn't even bother to get out their vehicle. They sent my packages back saying that the business was closed. I called the lady at my PO box and she said she saw the ontrac vehicle in the front but the driver never even got out the can. They need to shut this stupid business down for good

The absolute worst delivery company. The customer service representatives are completely useless. I ordered a PS5 from Wal-Mart. OnTrac kept changing the status from In Transit to Out for Delivery. When I would call I received different answers every time and no one knew how to contact the facility the supposedly had my console. I had to take two days off of work to wait for the package that never came. Never ordering anything that goes through them.

So this Thief company called OnTrac sent an email that my package was delivered which I never had a msg that the package was out for delivery. I saw the msg 30mins later and went outside. My landlord was outside loading his truck for about 3hrs and never saw a delivery truck pull over to drop nothing. We looked everywhere. I tried calling them and keeps hanging up sent me the useless messages I've ever seen. These people stole my package. How I knew they were thieves is my landlord was outside this whole time and didn't see nobody but they sent me email that my package was delivered.
Piece of trash company. I don't know why companies use them they are thieves!