My password stopped working randomly. I was prompted to reset it multiple times, which would never work. I never had the time to sit down & try to deal with it with customer service until today.
Apparently the problem is that my account was deactivated for too many no shows... except I NEVER NO SHOWED! The weird part is that I only made 7 reservations over the course of a few years, so pretty easy to keep track of, especially since I have timestamped photos I posted on social media for the exact reservations I made. Ludicrous that they would attempt to say I no showed! But also, apparently my account was deactivated in 2016? I have a reservation from 2018 that I made & kept.

So today, after resetting my password unsuccessfully 4 times in a row (never once did it say it was deactivated, call X number, email support, etc... just always that the password didn't match the account) and trying to make an entirely new account with the email in question, I tried to get in touch with customer service.

No phone CS, just chat. The phone chain hangs up on you after telling you to use online chat. Ok whatever- that's fine. So I start chatting & the rep tells me this nonsense, & that "as a 1 time courtesy" he will reopen my account, but can't do it until the team comes in on Monday.

Mind boggling. I'm not into conspiracies, but the only reason I can think of for all this is to shortchange people from getting their diner points or maybe so the restaurants don't have to pay OT for the reservations. I don't know. Then suddenly the chat stopped going through, despite me having full internet access, wifi, etc. I sent emails & texts at this time, so inexplicable why OT chats wouldn't go through.

Just annoying all around. They're making money off their diners under the guise of diner benefits, but really there's no true way to monitor what they're doing with your information & reservations. Even with photo proof of keeping the reservations, & there being a maximum of 7 reservations over a few years, & the account "deactivation" taking place over 5 years ago, they still won't fix it. Crazy.

It's not like I need this to survive in life, but it's wild that all this happened & I didn't even know about it. If my account worked properly, I would've had at least 25 other reservations made (AND KEPT) to get the diner points. So they basically just sell my information, email address, etc & I get nothing in return.