This company was okay for about the first 5 days of service. After that, it's been a complete nightmare. I cannot believe they handle people's medications legally. I have all my doctors and phone numbers and addresses of these providers written down for them to see and they ask me the doctor's names and numbers and addresses every single time. I will spend up to 4 hours of my day trying to order one simple medicine. They ask me the same questions during one phone call probably about four times, such as, can I give you this number, can I give you that number, even when I tell them no, I have no paper or pen on me, please transfer me, they will ask me three more times if I can take down a number. The staff is extremely unprofessional, they sound like a bunch of young 8th graders during training sessions, a bunch of young kids that have absolutely no professionalism, don't know how to talk to customers, they stutter and stammer and use the words umm, ummm, absolute terrible English skills, extremely thick accents so I think the company is definitely out of another country like India. I repeat my name four, five times for them and they still say it wrong. I give them simple doctor's names and they can't even pronounce them. I am begging the federal government if they are looking into this to please shut this company down or do some thorough research into who is training them. I do not feel comfortable with them handling my drugs and prescription refills anymore, these are serious pills I take, like cancer and diabetes drugs and they can't even ship them to me in a timely manner. It is really terrifying. The only reason I stick with them is because they mail my meds so I don't have to keep going to the pharmacy every single day and the meds never have any cost to them, unlike CVS, who charges for delivery fees and for the meds themselves. If you do not have to use this pharmacy, please, I'm begging you, do not do it. It is not worth the time, or the effort. By the time I finish the phone call with this company, my blood pressure and my diabetes numbers are sky high because I am so stressed out by talking to them for hours of waiting on hold to order a med. I end up hanging up several times. Very scary service to get serious drugs from that I need. Unfortunately this is the only place that ships meds for free with no cost on my meds or on the shipping charges. Please Federal government, look into this. Why aren't more companies delivering for free? Shameful.