Orchard Supply Hardware (OSH)
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Orchard Supply Hardware (OSH)

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California
1 review
1 helpful vote
Follow Ray M.
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Once email access is set up you can not get help to correct errors in the account. Store staff will not help tell you to go to email for corrections.
However if you can't get into a account you are lost.

Date of experience: March 26, 2017
Bonnie B.
California
2 reviews
1 helpful vote
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I ordered a Suncast shed, costing about $600, from OSH online on November 31. I requested, but never received, an email confirmation of the order. In fact, I never received the courtesy of a reply to my request. Luckily, they did send the shed to me.

I just tried to register the product online at Suncast's site. However, I have no receipt, so I was not able to register the purchase. I will not be able to use the product's warranty if there is a problem. I also was unable to receive Club Orchard credit for the purchase.

There is a complete lack of customer service for their web site. I won't order online from OSH again.

Date of experience: April 6, 2016
California
1 review
1 helpful vote
Follow Albert F.
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Just wanted to let the people know how wonderful and helpful these following people are at OSH Manteca, CA. The Asst. Manager, Ms. Tamera Fells :) was outstanding! And the two workers who carried all my stuff out to put into the car.

Date of experience: January 7, 2017
California
1 review
1 helpful vote
Follow Bobbi J.
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Today we went to buy cushions for the table and chairs previously purchased at Orchard Supplies in Sonora, California. The price on the shelf stated $14.95, yet when the cushions were rung up it was £39.99. Huge difference. The check-out girl (Jami) did not attempt to argue with us when we said the shelf said $14.99 nor make us feel as if we were trying to pull a fast one or embarrass us. She notified the manager and asked if she could honor the price. I showed the manager where I found them and the proper price had fallen to the floor and indeed, it did say $14.99 below the cushions. He offered a compromise to half the price of the cushions with no hesitation and apologized. I thought this was more than fair and in no way did they make us feel bad. I was seriously impressed.

Date of experience: August 21, 2016
California
2 reviews
2 helpful votes
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Customer service
September 19, 2015

I recently purchased an offset umbrella at the Watsonville OSH. It was the last one, so I took the floor model. After getting it home I filled up the bases with sand. When I put the umbrella up I realized the rotating unite was leaning toward the umbrella. I called the store and talked to the manager, Erin. He ordered me another one and allowed me to just take the part I needed. The very nice young man in the back (pick-up area) tried two different stands until we found the right one and put it together for me. I can't say enought about how polite and helpful everyone is in the Watsonville OSH. Wonderful experience.

Date of experience: September 18, 2015
California
1 review
2 helpful votes
Follow Joanie F.
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I went to the store at 1375 Blossom Hill Road STE 24 in San Jose, Ca and I was looking for a Filter for my furnace. I was fortunate enough to have a very helpful gentleman by the name of "Sa'ed." He was helpful and explained everything to me regarding the items I was looking at. Sa'ed helped me with the filters and then helped me with some items for Christmas, and then helped me decide on nozzles and sprinkler hoses, etc. He knew the items well and he didn't push me to buy anything but he helped me the whole time through the store. He was a wonderful help. He was attentive and had a good knowledge about everything in the store. I enjoyed his positiveness and helpfulness. He even helped me to my car with the items after I bought them. He is truly the best salesman I have ever had at Orchard Supply. I will go back to see him at the store when I need something for my home. Orchard Supply Hardware has an excellent employee! If you visit the Blossom Hill Road Store at Meridian, ask for Sa'ed to help. Thank you Sa'ed for your help!

Date of experience: November 18, 2016
California
1 review
1 helpful vote
Follow MaryAnn G.
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Best customer service by far. We were limited to the extent of the Hardware/Supply stores in our city. In my opinion, they were so small and carried limited items. Needless to say, when OHS opened in our City, I was ecstatic. This is my "go to" store for everything. OUTSTANDING CUSTOMER SERVICE; YOU ARE GREETED WHEN YOU ENTER THE STORE AND IF YOU ARE LOOKING FOR SOMETHING IN PARTICULAR, YOU ARE DIRECTED TO THE AREA, INSTEAD OF WANDERING AROUND, WASTING TIME OR TRYING TO FIND SOMEONE TO HELP YOU. I find their staff knowledgeable, personable, and patient. Love the fact they provide suggestions as well. My most recent interaction was with TYLER. He assisted me with some gardening supplies. What a delightful and helpful young man. In my opinion, he is a true asset to your company and I will continue to be a loyal customer. It is so pleasant shopping here, I HIGHLY RECOMMEND THIS STORE AND BELIEVE ME, THEIR STAFF KNOWS THE TRUE MEANING OF "GREAT CUSTOMER SERVICE". Thank you for the opportunity to write my review.

Date of experience: March 4, 2016

Overview

Orchard Supply Hardware (OSH) has a rating of 3 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Orchard Supply Hardware (OSH) ranks 37th among Outdoors sites.

service
2
value
2
quality
2