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GB
1 review
7 helpful votes
Follow Brenda T.
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Sorted by bank
October 18, 2022
Updated review

Following my last negative review I have contacted my bank and this produced a refund.
Nothing more to say.

Date of experience: October 18, 2022

I Needed to contact Ourtime to stop a payment being taken from my account. I could not get a reply to phone messages. No reply from emails. No response to they're contact form I sent to them.
I also tried to contact them when I saw the pending transaction to try and stop it. No luck.
The payment of £49.95 was taken from my bank account. I called my bank and they have put through a payment refund request
Watch this space.

Date of experience: October 14, 2022
North Carolina
2 reviews
4 helpful votes
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Stay away don't waste your money! The people on there are most likely not someone you are looking for!

Date of experience: March 5, 2021
Thailand
10 reviews
46 helpful votes
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My granddaughter helped me sign up and create my biography. I met a very nice woman who I have been courting the last several weeks.

Date of experience: July 17, 2014
Georgia
1 review
5 helpful votes
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Not even on here for a week and want my money back!
February 11, 2023

I have been on a few dating sites throughout the years. This is the WORST! I have never seen so many awful men in all my life!

Date of experience: February 11, 2023
GB
1 review
0 helpful votes
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Scammer on Our Time
August 10, 2021

Speaking to 'Loris' for 1 week pledged undying love 4 days in. Then asked for 890
00 to export his lemon crop! Come on!

Date of experience: August 10, 2021
GB
1 review
3 helpful votes
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Every time I try to log in it just states error try again even changelng my password won't work site is a load of rubbish

Date of experience: July 6, 2017
GB
1 review
3 helpful votes
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Scam sight stopped my monthly payment now I can't get back on my profile but will let me get onto a new membership

Date of experience: July 21, 2022
Arizona
1 review
3 helpful votes
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We were married a week and 2 days ago... i was fortunate to meet a very loving, romantic and giving man. I finally met my true soul mate.

Date of experience: July 23, 2017
North Carolina
1 review
3 helpful votes
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Poor customer service
January 5, 2023

I set up an account and had just paid one month to try it out.
There were a lot of matches. Takes some sorting through like anywhere, but I was pleased with the number in my area. Seemingly better than other apps on that.

One guy found out I am a private chef and has an event next week that he hasn't been able to get anyone for. We had taken a lot of time on site (safe) to discuss all the details and planned to meet on Saturday. Mind you, HE asked me. I was helping HIM. I did not solicit him. At the time, my work was not even listed on my profile.
Anyway, I was waiting to give him my number until I was he was real about it. The site deleted my account and said it was because I was soliciting and the site is for relationships. That's just weird. The guy asked what I did for work. I told him, he needed help with an event. So much wasted time.

I was having other conversations. A lot actually. I tend to respond to everyone The one that I thought was a good match had just asked if we could exchange numbers. I told him yes. But boom, everything is deleted. Wasted conversation time.

Apparently, they don't research before deleting accounts and shutting things down. To me, it's a pain to fill those profiles out and load pictures. I haven't been on a dating site for a long time because it takes so much time. Now, this one wastes it for you.

The best part… I had contacted customer service because I live in a small town and don't want that on my profile but couldn't find a way to remove it. A guy had said my town was small and everyone knows everyone and he could look that up. That felt creepy. I usually post the large town next to me on profiles for safety reasons. So I asked them how to do that. No response other than: you're soliciting and we have deleted your account. I can only assume they didn't even look at anything else with my account since they won't respond to messages. This is unhelpful and unprofessional customer service.

Also, not the best app, there are glitches. All the smilie faces turn to two? Lol

I had to re-input my profile information several times. Still didn't save. One guy was mad that I had kids when my profile said none ‍

Date of experience: January 5, 2023
Florida
1 review
0 helpful votes
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5 hours away
June 4, 2023

Need to get a clue by area applicant lives. My 2 matches today were an amputee and a 240 pounder. Seriously, not a match whatsover

Date of experience: June 4, 2023

Overview

OurTime has a rating of 1.5 stars from 440 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OurTime most frequently mention customer service, fake profiles and credit card. OurTime ranks 52nd among Senior Dating sites.

service
112
value
124
shipping
31
returns
42
quality
103