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I wanted to try the Vissentials Max BHB Keto Fat Burning Pills. I order and when confirmed email arrived it had double the quantity ordered. Price jump Almost $90.00. I waited for merchandise to arrive, 5 weeks later, I returned the package unopened. No refund showing on my statement. Another billing period no refund. I called the number listed and was told no product received. As The receipt from Post office had accidentally been thrown out I could only confirm I had returned order. After 5-6 phone calls they agreed to credit $113.00. Half of cost. Before the credit could even appear on my monthly statement Another Shipment arrived. WHAT the heck. I sent it back immediately. This time I screen shot the tracking number. I called in 4 weeks. What was the M__ number? Call Center rep asked me for I think it was MRA (?) number. I told rep it was on the outside of the parcel, however I had a Postal tracking number. All I could get from rep was, what is this? Number! No number no refund. I DID NOT take a photo of that number thinking tracking number was what was needed. That was why I paid extra postage to have proof of return. Not interested in Tracking number only wanted the MRA(?) number. After more calls with no product received answer from the rep, on my last call I was told the product have been destroyed. If you had product to destroy or throw out why was there no credit being given.
He put me on hold came back and told me I had gotten a credit already. Yes for the original order. NOT from the second shipment I had never asked for and had never ordered.
No you got credit. I asked him, ok I got a credit on August 18, and received 2nd shipment in September. How does that work? Back to the No Number No Credit. This same MRA or whatever those 3 letters are. So I have paid almost $300.00. REPEAT $300.00 for nothing.
DO NOT PURCHASE unless you can afford to throw money away.
Tip for consumers:
When I started to investigate this company Google listing even says BEWARE WEBSITE ALERT. Wish I had know that before so I ordered.
Products used:
I did not open any of the bottles I received as the order was wrong and I wanted my full refund so never even opened the package.
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