Overview
The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
I love how you can interact with the painter by sending various pictures to get a very realistic painting. The painting came out so beautiful and it is very high quality work. I will definitely be purchasing another painting in the future from Paint Your Life.
I wish I could give this company zero stars. After waiting a month to finally receive a painting I paid $400 for, the frame is falling apart and scratched on all 4 sides. You can't even reach anyone at the company, the only person you can talk to is in a call center overseas. The customer service is horrible! Find a local artist, do not waste your time with this scam artist company!
We are sorry to hear about this issue, Ivona. It is our utmost priority for our customers to have a satisfying experience and receive the paintings they are 100% happy with. Our team is always ready to assist you in case of any inquiries. We'd like to settle this matter and turn this into a better experience for you since your satisfaction is our priority. Our team has reached out to get to the bottom of this. Please check your inbox.
So somehow I ended up creating 2 carts of my order instead of just the one. The team guided me through the steps and was extremely helpful. The price- in my opinion- is well worth it and I haven't even received my product yet. Just proofs. I know my family member will cry… as in all the videos I've watched. This company is running a tight ship and it's excellent!
We are very happy to hear about your satisfaction with the painting and the service, Amelia. Thank you for your wonderful feedback and kind words!
Painting not acceptable
I approved the edited photo but the finished painting was no where near up to standard and the workmanship bore no comparison with the sample portraits on their website. After several attempts to put it right the quality did not improve despite the fact that twice I was emailed by them to tell me they had flagged it for quality issues. In the end I cancelled and got my deposit refunded.
Dear Richard, we are very sorry the painting was presented to you in such a poor quality. While we ensure our customers have a pleasant experience, we always want to provide every single customer with a high quality composition. We want to turn this into a better experience for you. Therefore, please share your order details with us and our team will reach out to you immediately.
This is my second purchase and I have been so happy with both of them. My only issue was how expensive they are but they are brilliant.
We absolutely loved our painting with Doris. It's lovely and we hope to work with Doris again!
The reason for 4 stars is the spam amounts of emails I receive from the company as well as how confusing it is to get to my dashboard. You cannot access it from the main site. I have to sift through my emails to find my dashboard. I've also been sent duplicate emails and left multiple reviews and it's STILL asking me to leave a review through a different portal.
In short: GREAT product, marketing needs some tweaks
We are thrilled to hear you loved the portrait, Chelsea. Our team works hard to ensure our customers are always assisted and provided all the necessary information. However, we are sorry for any inconvenience and we will use your experience to improve our service. Thank you for your feedback!
It was a very sweet and personal experience. It made my family happy and the art work was beautiful to sag the least! It just caught every moment into one special frame! I am very thankful to be able to have ordered what I did!
I was happy with the quality and speed of my order. Thank you for the great service.
Gifted a portrait to my mom for her birthday and she absolutely loved it! The portrait featured her two grandchildren and she said it was one of the best gifts ever. The portrait was really well done with excellent attention to detail. The process of choosing art styles, frames and everything was so easy. These are on the pricey side, however it is a wonderful gift that will be cherished!
Great experience from start to finish and very fast service all around!
AMAZING! This gift could not ever be topped, my friend and her family along with strangers that saw the painting were absolutely in love with it. If came out better than I could've expected. We all definitely cried for a few days after receiving it.
It was an honor for our team to create such a meaningful painting for your family, Layal. Thank you for your wonderful feedback!
Cannot express how thrilled I am with my painting! Far exceeded any expectation I had coming in. Hats off to Paint Your Life, they are top notch! Will be a return customer for sure. Keep up the good work!
We are very happy to hear about your satisfaction with the painting and the service, William. Thank you for your wonderful feedback!
My hooch passed away recently so wanted something very precious. I couldn't be happier.
The communication was great with changes to the painting. Worth every penny.
A very talented artist.
Thanks again much love
Several mistakes and delays and over $700 later, they can't tell me where my painting is. No tracking info at all. After they guaranteed it would be here in time for Christmas before we ordered. Now that we have and paid it's a different story. Buyer beware.
Melinda, we are sorry to hear you've had such an unpleasant experience. It is our utmost priority for our customers to have a satisfying experience and receive the paintings they are 100% happy with. Our team is always ready to assist you in case of any inquiries. However, we are sorry you were not updated accordingly and we will use your experience to improve our service. Thank you for your feedback!
Wonderful rendition of my beloved late husband Peter. Thank you so very much. Please take the time to thank the artist! What a talent! I regretfully could not afford to tip more than l did. It really is a beautiful picture. Has many compliments and have told of Paint Your Life in earnest
Thank you for your wonderful feedback, Pat. It was an honor for our team to create such a meaningful painting for you. The artist will be thrilled to receive your kind words!
It's unfortunate that they pretend these are actually hand painted. They print the image on canvas then have an "artist" add a few strokes to make it appear authentic. I believe in transparency, so should you.
Very pleased with the finished project! It was a job well done that anyone would love to see. I've used them for multiple work and family pieces and they always make sure it's right! Highly recommended!
I had a portrait painted of my daughter in laws mother who recently passed away unexpectedly. I wanted to give her something special for Christmas and I'm very pleased with how the portrait turned out. It's beautiful!
Thank you for your kind feedback, Georgann! We're happy to hear, that you loved the painting.
My husband and I had the honor of having our first born son at our wedding. Sadly, in the chaos of the day, we never got a picture of the three of us together before the babysitter changed him out of his tux. I've been beside myself about it for over a year, UNTIL this company was able to craft for me a portrait of my dreams, with my dream guy, dream baby, and dream venue as the backdrop. It is so stunning. Worth every penny. Take your time with the process and don't be afraid to ask for the edits you want. They did everything I asked and made it perfect. For added cost they'll frame it which is a huge relief. Recommend this service highly.
Thank you for sharing your experience with us, Kaleigh. It was an honor for our team to create such a meaningful painting for your family. Your wonderful feedback means a lot to our team!
What a disaster. We decided to gift my son a portrait of his beloved German Shepherd for his birthday. The first artist botched the job terribly. Each revision was worse than the last. So badly they had to assign a new artist and start from scratch. This one was much better and after a few revisions produced an acceptable portrait. However, upon receiving the portrait, there is a blue ink pen line right through the top of the canvas where they were going to crop it. They are now not responding to email after promising and not sending a shipping label to return for repair.
Aside from this issue- artists should be able to produce a realistic rendition of a pet without having to be told that a German Shepherd muzzle isn't square or that a shadow should be removed from an eye. I honestly don't know how people are getting good artwork from this company. We are extremely disappointed. Photo attached- look at that weird muzzle. Absolute rubbish.
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- Sheridan, Wyoming, United States
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Business Highlights
- Customized hand-painted portrait art
- Free shipping
- Unlimited revisions
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are thrilled to hear about your satisfaction with the painting and the service, Kiara. It will be a pleasure for our team to create more beautiful paintings for you in the future. Thank you for your feedback!