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The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
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I was excited about this picture. I purchased because i saw it on social media and was inspired to surprise my husband! His mom passed away and I thought what a way to surprise my husband with a beautiful hand painted picture. I paid for expedite and received my painting after the date that was originally promised. I had to call to get a update and to find out my picture wasn't even processed. They did refund the fee I paid for expedite but after that phone call I thought it was resolved hoping I would get my picture. The other thing is that they don't send you tracking information. I called them and they couldn't even give me tracking info and had to reach out to the someone regarding my tracking. I had to call DHL and thankfully they gave me gratefully they gave me a tracking number. The other issue I had is that DHL called me to say they had my package, but it needed a signature and I told the lady that I was not aware that I needed a signature thank God I was down the street that she waited for me but like I explained to the driver I never received an email from this company and it was so frustrating through this whole process. The painting was beautiful, but the process was terrible!
It was very easy and straightforward to order the painting.
When I received my painting it took my breath away! Beautiful, thank you.
This was easy and smooth from beginning to end. My painting turned out beautiful and exactly what I wanted.
The most perfect painting of my son's deceased father and a recent picture of our son! Couldn't have asked for better!
It was very easy and simple to follow instructions would use again
Overall service was great. My dashboard was jacked but customer service kept me informed.
Very detailed paintings. My painter was sure to include everything in my photo. My wife loved it!
My furry companion of 13 years, passed away on July 21,2024. I wanted a portrait of him in my home, as a constant reminder, he is always present, beside his urn. I could not have asked for more, the portrait is absolutely stunning.
Perfect! Love this company so much, both pieces I've purchased have come out beautiful.
My wife loved it. We wanted something special to symbolize our marriage and celebrate our first anniversary and this hit the nail on the head.
I really enjoyed the various options of the type of format of painting you wanted and suggestions made to improve the sketch/painting. The painter who did my painting made sure to create what I envisioned and add detail to each part of the painting.
The painting came out amazing and it was quick to get here! Thank you!
The painting was amazing! They incorporated the pictures I gave them so well and made the adjustment I asked for! Very pleased with how it turned out!
Great painting thank you. We really appreciate the quick turn around and careful packaging.
The painting you created was absolutely amazing. My dad has dementia and we wanted the painting created to help with his memory and give him the comfort of something familiar from his past. The pairing did just that, he can't stop looking at it and talking about memories from his past.
The painting is despite multiple iteration not what I wanted. It was delivered one dsy zoo late, despite express service. I have ordered 3 painting in total and the others were perfect.
Hello, we apologize for the inconvenience caused.
It's our utmost priority to make sure you're 100% satisfied with the delivered painting.
We can see you're our loyal customer and we appreciate it greatly. We've informed the team to reach out so we can resolve this matter promptly. Thank you for your patience and understanding.
The portrait came out beautiful, something very special to my parents thanks so much. Amazing art work.
It was a very sweet and personal experience. It made my family happy and the art work was beautiful to sag the least! It just caught every moment into one special frame! I am very thankful to be able to have ordered what I did!
This was an awesome gift very heartwarming and bought our recipient to tears
Answer: Hi Christina, Thanks for reaching out! Once you place the order, you can expect to receive the digital draft in 24 hours or even sooner.
Answer: Hello Seongjin, Thank you for reaching out! Of course, we do ship to South Korea. Feel free to order with us, we'll do our best to meet your expectations.
Answer: They advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do. Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly. Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed. I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise! In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.
Paint Your Life is an online art service that creates affordable, totally customizable, hand-painted portrait art from your photos. Designed to honor and celebrate the special moments and memories in your life.
Hello, we're very sorry to hear about that. It's our utmost priority to make sure our customers are satisfied not only with their portrait, but with the process as well. We're always trying to deliver paintings as soon as possible, however, sometimes unexpected circumstances might change the initial delivery date. We appreciate your feedback and informed the relevant department, thank you!