The company enjoys a strong reputation for delivering high-quality, realistic paintings that frequently exceed customer expectations. Many customers appreciate the attentive and responsive nature of the artists, highlighting their willingness to incorporate feedback and make adjustments promptly. However, some concerns arise regarding additional costs, such as framing, and occasional delays in communication during the editing process. While most customers express satisfaction with the final product, a few noted issues with the initial accuracy of the artwork. Overall, the sentiment leans positively, with numerous customers eager to return for future orders.
This summary is generated by AI, based on text from customer reviews
I opened before I gave to my son, and I was very impressed. He opened it and he was taken back to the such great detail, and how you captured the moment.
The process was easy and simple. The artist made sure everything was to my liking before panting. Then made sure everything was correct before sending the painting.
We are very happy to hear about your satisfaction with the painting and the service, Takeisha. Thank you for your wonderful feedback!
It was absolutely perfect! Thank you! I got the painting for my moms late birthday present and it was a joyous tearful moment. It was like as if my grandma was really there with her great grandkids.
We are thrilled to hear you loved the painting, Brandi. Thank you for your wonderful feedback!
The process was very easy. The overall result was so great that when my wife received her gift she couldn't stop crying cause the painting was spot on and it looked so real...
We are thrilled to hear how much you loved the painting, Mike. Thank you for your feedback!
It was very easy and they were great to work with. I am pleased.
This was an awesome gift very heartwarming and bought our recipient to tears
Omg, the painting EXCEEDED my expectations and came extremely quick! My mother was overly elated with her Christmas gifts and so were we. Thank you so much!
We're happy to hear, that we were able to meet your expectations with the artwork. Thank you for your kind feedback, Dominique!
Its beautiful... the two pictures were over 30yrs apart. How it looks so together is tearful... my brother i hope love it as much as i do when i present it to him on his bornday
We are sure yur brother will be as excited about the painting as you are, Sha. Thank you for your wonderful feedback!
I am blow away by my painting. The stroke details are remarkable! I can't wait to gift this to my husband for Father's Day! Thank you so much!
Above and beyond what I imagined. Had my best friends deceased son added to her wedding picture to surprise her with. Was supposed to be for their anniversary but I was to excited and couldn't wait.
It was an honor for our team to create such a meaningful painting for you, Valerie. Thank you for your wonderful feedback!
Words cannot and will not be discribe this experience. Simply put it was amazing. My wife could not be more overjoyed. Will definitely be using this service again. Thank you.
Thank you for sharing your experience with us, Ryan. It was an honor for our team to create such a meaningful painting for you. We highly appreciate your feedback!
It was a lot less stressful than I anticipated I felt in control knowing that I could make changes and work with the artist throughout the whole process and the picture updates were amazing
We are thrilled to hear we could exceed tour expectations, Taylor. Thank you for your wonderful feedback!
Customer service was great. There was communication every step of the way. The process was simple and the end result is that my fiancé loved his portrait of him with his mom.
Everything went smoothly from start to finish and I couldn't be more satisfied with everything. From the customer service, to the follow up, speed, quality. Everything was too notch!
We are very happy to hear about your satisfaction with the painting and the service, April. Thank you for your wonderful feedback!
I am absolutely thrilled with my paint your portrait! I ordered a pastel portrait for my fiancé, now husband, for a wedding present and it was perfectly unique! We love it.
We are beyond happy to hear about your satisfaction with the painting, Judith. Thank you for your feedback!
Service was fast, and painting was great! Quick response time. Easy to choose options and user friendly.
My painting was absolutely beautiful. It was so breathtaking and the person I gave it to loves it so much. I couldn't have asked for a better painting. It exceeded my expectations for sure.!
We are beyond happy to hear how much you loved the painting, Tiara. Thank you for your wonderful feedback!
It was perfect and he absolutely loved it. He cried and cried and couldn't put it down. He said it was the best gift he's ever received so kudos to you Miss Doris.
We are beyond happy to hear how much you loved the painting, Sonna. Thank you for your wonderful feedback!
I have not open the box yet because it's a surprise birthday gift for my fiancé who's birthday is June 27th. From the picture that I was sent it looks beautiful and I can't wait for him to open it.
We are thrilled to hear about your satisfaction, Myora. Thank you for your wonderful feedback!
It's been a long time since my wife's father passed away and he wasn't able to show up physically at our special day so having this small reminder of him lifts her spirits tremendously
It was an honor for our team to create such a meaningful painting for your family, Joseph. Thank you for your wonderful feedback!
Answer: Hi Christina, Thanks for reaching out! Once you place the order, you can expect to receive the digital draft in 24 hours or even sooner.
Answer: Hello Seongjin, Thank you for reaching out! Of course, we do ship to South Korea. Feel free to order with us, we'll do our best to meet your expectations.
Answer: They advertise that you can send them photos of people now past. They advertise these large paintings with beautiful frames being unpackaged. It is a lie. I started my order on November 10 and it took three months to complete. First because they would not sell me a large canvas like they show on their website. Secondly because they no longer sell anything except the smallest frames; yet the continue to advertise and list prices as if they do. Multiple email and phone calls resulted in no honesty from these people. If they had just come out and said "We don't sell those sizes of paintings and frames anymore" I could have moved on. After 60 days your money is their money even if you have nothing to show for it. You are expected to know their jobs better than they themselves do and act accordingly. Phone calls are outsourced to a call center out-side of the U.S. The people answering are nice, respectful and do a great job at making think there is no problem. At the end of the phone call, you feel better and NOTHING has changed. I finally received my painting in a tube. I did not get what I paid for and am unable to easily find a company that will frame original artwork for less than a few hundred dollars. I cannot hang my painting; it is in a closet. They advertise large frame and list prices but they do not sell them. You CANNOT buy what they advertise! In fairness the artiest did a wonderful job. It is the lies of the company that prompted me to report them to the BB and every online site I can and will find both private and governmental in nature. Don't let these people steal from you.
We're glad to hear that, the painting met your expectations, after all, that's what matters to us the most. Thank you for your feedback, Kim!