This is the long but the gist of it is the product is nice but my customer service was horrible. I have yet to talk to a manager and the last time I was promised one would call was on June 1,2020. I have been trying to reach one since March (I have been very patient with COVID too). If you want to order from Paper Source skip the store and do it yourself directly on line with a discount code. The store did not step in to help me with the plant at all.
Lindsey (Paper Source)
Jun 1,2020, 5:28:35 PM CDT
Yes, I will go ahead and request a supervisor to return the call back.
Thank you,
Lindsey M.
Paper Source, Inc
*******711
Do Something Creative Every Day!

I ordered at the end of Feb and went into the store to see the product and went through someone there. I was told once the order was placed I would receive an email to go online and then would order my envelopes on line. I rec'd a call from the plant that what the store told me could not be done so I had to pay an additional $50 at that point. I never rec'd an email regarding my envelopes so I called the store. I finally had to go in again since the envelope they suggested were no longer being used. I asked the store if there was any type of discount I could get because there were all sorts of codes online when I went on there and I was required to take a vacation day to get the envelopes straightened out. Joy said she would talk to the manager at the plant and get back to me (nothing). I also talked to the store manager about being frustrated and she said I had to talk to the plant. So basically, going into the store gave me no help and cost me a discount. I started calling management at the 800 number shortly after and have talked to Vince several times. He has relayed my name and number and realized the store had overcharged me and got me a credit. One lady had me on hold for 30 minutes only to tell me that I had already rec'd a credit and I explained that wasn't a discount code that was their error. She promised a call from a manager. I have talked to Lindsey several times and she said the order wasn't placed on line. The envelope piece was done online. All I am asking is for a call from management to discuss my frustration and get a discount honored that was sent by Crate & Barrel for registering. I sent the email with the code and they said not valid. They should honor it just for goodwill seeing I have been calling for months. Very frustrating- I would recommend Minted before I would use Paper Source again. Curtis (or any manager that is working) I am still hoping for that call!