This is the first order, and lst now, that I have ever placed with Parts Geek. After a large $800 plus order I placed on a Sunday, I looked at my order status Monday and found that the 2-piece Catalytic converter pipes were out of stock even though they showed in stock when I placed the order. Also on this order is a muffler. Well common sense would tell you that since the first two pipes of the exhaust are unavailable, that I now don't need the muffler. I contacted them via online chat, only because I was on hold for over an hour before I requested a call back. All I wanted to do was cancel the muffler. At this time the order was showing that it was still at the warehouse. Logic would tell you that if I'm cancelling the muffler, to not send it. The person I spoke with said that they cannot do that and that I would still be charged the shipping to my home. I was told that I can only cancel within an hour of placing the order. So, I am supposed to be able to cancel a part of an order within an hour even though the other part shows it's in stock and not informed that it's out of stock until the next day? They told me to refuse the muffler when it arrives, if I happen to be here when it's delivered, and they will refund me the price of the muffler, plus tax, but not the shipping cost. Now it's only $10 but at this point it's the principal of the thing. The other items I have ordered are free shipping, but now I don't even want those. With the horrible customer service over something that is their fault, I can't imagine what it will be like if I have a faulty part down the road. But from the other reviews I can see that it won't be good. I wish I would have read these reviews prior to placing this order. I have ordered from 1A Auto in the past for several items but thought I would save a few bucks here, not worth it. 1A Auto even sent me a new lower ball joint, no questions asked when one that I replaced a year or so earlier went bad. Fantastic customer service from them. Stay away from Parts Geek! Customer service is my biggest factor when deciding who to do business with for me. These $#*!heads are total garbage. I just can't understand how you cannot cancel an order that has not even left the warehouse. Total con artists! Stay away, no runaway from these guys. Never again!